Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers I sent my friend were soooo beautiful! I was very pleasantly surprised and she was over the moon! Thank you!”

Helpful Report

(Bimba) - Posted 3 years ago

“Beautiful bouquet!”

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(Le Jardin Rose) - Posted 3 years ago

“Was very quick and beautiful”

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(Essence) - Posted 3 years ago

“Fantastic service and great flowers”

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(Botanique Workshop) - Posted 3 years ago

“The flowers arrived just as ordered. My friend is “over the moon” at how beautiful they are and how gorgeous they smell. I’ll definitely be ordering again in the future.”

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(Lilac And Bloom) - Posted 3 years ago

“Floom's website is easy to use and the ordering process was easy to navigate. Flowers were delivered in a timely manner and the recipient was pleased!”

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(F For Flower) - Posted 3 years ago

“Speedy service, very efficient.”

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(Belle De Jour) - Posted 3 years ago

“I ordered the flowers I wish delivered to London from Melbourne online. Thank you for making everything so easy and the flowers so beautiful.”

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(Orchidya) - Posted 3 years ago

“Good service”

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(Windmill Flowers) - Posted 3 years ago

“Floom delivered on time and the flowers were wonderful!”

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(Saints Flowers) - Posted 3 years ago

“We have received 12 white roses....half of which are dead /brown/rotting Sent from our daughter who lives abroad FLOOM are giving us the run around One agent asked for photos which we immediately sent. He said the florist was dismayed and would re-send fresh ones. We then received emails from another agent, Olivia who used the excuse of Data Protection by way of avoiding replacing them. Do not use this company. Their Customer Service is non existent. They have taken money from our daughter and supplied damaged rotten flowers.”

Helpful Report

Posted 3 years ago

Hi Deborah Thanks for taking the time to leave a review. I am sorry you were disappointed with the arrangement you received. GDPR rules (data protection) specify we can only discuss order issues with the person who placed the order, I'm sorry you felt this was an excuse but it's a legal requirement and I can see our customer support team subsequently worked with the sender to resolve this.

Posted 2 years ago

“Flowers arrived wilted. Customer service was not helpful.”

Helpful Report

(Andrea's Flower Shop) - Posted 3 years ago

Hi Tim thanks for taking the time to leave us a review. I am sorry you were disappointed with your arrangement, I can see you order included a variety of rose which has a vintage look but were perfectly fresh on delivery and I hope the care tips provided when you contacted our customer support team were helpful in extending the life of the bouquet.

Posted 2 years ago

“It’s arrived on time. And freshness of entire flowers smelled fabulous. Great choice of colors. Thanks Floom❣️”

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(A&B Flower Shop) - Posted 3 years ago

“Delivery never came”

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(William Paul Floral Design) - Posted 3 years ago

“Order never received. This is a scam. DO NOT USE”

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(Cora Louise) - Posted 3 years ago

Hi Jannine Thanks for taking the time to leave us a review, I have checked and your order did not arrive due to a courier issue, I'm so sorry we let you down. I can see you reached out to our customer support team who processed a full refund. Floom is a marketplace for hundreds of independent florist's and businesses, we know on this occasion we missed the mark but we hope that you will trust us again in the future.

Posted 2 years ago

“Flowers delivery on time. The customer service officers are very nice, helpful and with quick response on my request. The flower arrangement looks fabulous and beautiful which beyond my expectation. I will highly recommend FLOOM to my friend and everyone.”

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(PM Flowers) - Posted 3 years ago

“I found Floom excellent great choice of flowers delivered on time & website easy to follow would certainly recommend them”

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(PM Flowers) - Posted 3 years ago

“Really liked the flowers”

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(PM Flowers) - Posted 3 years ago

“I wanted a very quick delivery and out of the country as I live in the U.S. and wanted to send my mother-in-law flowers on very short notice. The flowers were delivered within the day and I got serious browny points with her!”

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(Essence) - Posted 3 years ago

“Good flowers promptly delivered”

Helpful Report

(Essence) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews