Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You took my money and never delivered”

Helpful Report

(Doolittles Of Covent Garden) - Posted 3 years ago

“Awful awful service. I ordered flowers for my parents 65th wedding anniversary which never turned up and the order was cancelled with no explanation. Despite calling and emailing multiple times I never had any reply. The “live chat” mentioned on the website is non existent. Had to reorder with a reputable company but couldn’t do it for my parents’ special day. Very angry and disappointed.”

Helpful Report

(The Botanical Bunch) - Posted 3 years ago

“Great flowers, left safely at our door when delivered.”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

“Flowers were beautiful but not delivered as pictured.”

Helpful Report

(Sun Florist) - Posted 3 years ago

“Ordered flowers for my gf for next day delivery for her bday. Flowers never arrived and I still haven't received my refund. Please advise what I can do next.”

Helpful Report

(Sofi La Fleur FC) - Posted 3 years ago

“I ordered flowers for my best friend for the same day. I was anxious they weren’t going to get delivered on time however they were and the flowers were beautiful and fresh. I highly recommend, I will be using again.”

Helpful Report

(Orchidya) - Posted 3 years ago

“Always Excellent!”

Helpful Report

(PM Flowers) - Posted 3 years ago

“The flowers are still not delivered. Opened a case with Floom with no reply whatsoever”

Helpful Report

(Flowers With Love) - Posted 3 years ago

“The flowers were for my partners birthday and she was very impressed with them. They looked fantastic”

Helpful Report

(Rita Marfo Flowers) - Posted 3 years ago

“Fantastic service. Recommend”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Precise delivery and great quality”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“The service was on time and the flowers were actually more beautiful than the picture represented!”

Floom 5 star review on 8th September 2022

Helpful Report

(Le Jardin Rose) - Posted 3 years ago

“Delivery was good, although the vase of the flowers was not the same as the one in the picture. Other, than that, everything was great,”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

“Very good and flowers arrived as expected.”

Helpful Report

(Floral Hall) - Posted 3 years ago

“I have ordered from Floom many times! nothing but perfect!”

Helpful Report

(Yaz's Flower Gallery) - Posted 3 years ago

“Unbelievably disappointed. I ordered an orchid plant for delivery 9/5 for a friend’s 60th birthday on that day. Never delivered. Asked company what was going on. Said they’d look into it. Two days later still no word. Refund and apology seem due.”

Helpful Report

(QG Floral) - Posted 3 years ago

“I placed my order for my sisters birthday and paid for same day delivery. The flowers were never delivered and I could not get through to Floom (even after leaving two voice messages), so I called and dealt with the florist themselves directly (flower station who were very professional). The florist explained that they had run out of the specific flowers for my selected bouquets and that they informed Floom to let me know that they could either substitute my bouquet for another one or deliver my order the next day, unfortunately Floom never called me (Later that day I found and email from them, but this was too late) and so my flowers were not delivered. Floom failed to call me back or respond my messages. I eventually got through to Floom 2days later and was offered a refund for the same day delivery charge. This defeated the whole point of placing an order for delivery on the same. Getting your flowers 2 days after the event isn’t quite the point.”

Helpful Report

Posted 3 years ago

“Made a mistake promising same day delivery on labor day. Extremely responsive customer service arranged redelivery and refund of delivery charge. Great service”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 3 years ago

“Specifically ordered for same day delivery. Was told about 6 hours after my order that it would not be delivered same day, even though I had paid for same day delivery. Then was given $5 to make up for it, which didn’t even cover the difference in cost between same day and next day delivery. A complete scam”

Helpful Report

(Matles Florist) - Posted 3 years ago

Hi Adam, We're sorry to hear your delivery was delayed - unfortunately our partner wasn't working on labour day but forgot to set their shop on holiday. Next day delivery is $14.99 and same day is $19.99 so the refund should match the difference, however we appreciate the feedback on how we could've handled this issue. Thanks, Beth from Floom

Posted 3 years ago

“My order status still says with florist. It was never delivered. Where’s my refund?”

Helpful Report

(Fleurette D'Amour) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews