Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality flowers, well presented and delivered on time.!”

Helpful Report

(Dawson Flowers) - Posted 3 years ago

“Very fast”

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(Flowers Of The Valley) - Posted 3 years ago

“Flowers not delivered . Status reads still with florist two days after due delivery date.”

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(Doolittles Of Covent Garden) - Posted 3 years ago

“Very happy with the variety of things available, the quick delivery and the always dependable and flawless delivery.”

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(Bursting Bud) - Posted 3 years ago

“Thank you for delivering on time. The flowers looked absolutely stunning!”

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(Secret Garden Rose) - Posted 3 years ago

“Always dependable, always excellent, there is no better way than Floom when flowers are the call.”

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(Rachel Cho Floral Design) - Posted 3 years ago

“Love the flowers !!”

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(A&B Flower Shop) - Posted 3 years ago

“The flowers which were delivered did not look fresh, nor did they look anything remotely close to the quality of bouquets shown in website photography.”

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(Secret Garden Rose) - Posted 3 years ago

“I ordered a cute looking bouquet that was highlighted by a green bubble glass vase - which was honestly the selling point. The bouquet was delivered as a sympathy gift to a friend in a 1980's looking clear etched floral vase with no notification. When I contacted Floom about it they wanted multiple pictures to confirm that the order received was not as advertised. Obviously I'm not going to bother the recipient for multiple pictures. Be careful for bait and switch!”

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(Flowers By Coley) - Posted 3 years ago

“It was great it would just be good to get an image of the actual bouquet that is sent and confirmation it has been recieved.”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Delivered a day late, whilst supposed Sunday delivery was the whole reason why I ordered with Floom. As a result, the flowers have been delivered to a neighbour, but we have no clue to which neighbour. Result: the recipient did not receive any flowers.. The 'delivered' email to me should have included which neighbour it was delivered to + the delivery should have left a message with the recipient where the flowers were delivered (which did not arrive). I should restate: the recipient never received the flowers.”

Helpful Report

(Doolittles Of Covent Garden) - Posted 3 years ago

“The order was to be delivered Monday the 12th and was stuck on “on the way” for 13 hours. No explanation, no apology, no answer to calls or emails. And I had ordered within plenty of time. So the flowers arrived the day AFTER my boyfriends opening night performance. Nice.”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Great choice a few hours before delivery was due. The florist and delivery person went out of their way to get the right flowers to the right people.”

Floom 5 star review on 14th September 2022

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(Bimba) - Posted 3 years ago

“Order never received, incorrect real time tracking, and poor customer service”

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(Pinks And Roses London) - Posted 3 years ago

“The most beautiful bouquet! Bought the aroma bouquet for a friend and have had such incredible comments for everyone that’s seen them! Beautiful presentation and super quick delivery!”

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(PM Flowers) - Posted 3 years ago

“I’m in Australia and getting flowers delivered to an area of London I’m unfamiliar with seemed like a big hassle. Ordering through Floom took a couple of minutes, the flowers were delivered the next day and they were gorgeous (exactly as on the website)!”

Floom 5 star review on 13th September 2022

Helpful Report

(Rose & Mary) - Posted 3 years ago

“I selected delivery for sep 11 And they weren’t delivered until sep 12 If you don’t delivery on Sundays please don’t let me select that option I would have picked Saturday instead so they were early and not late .”

Helpful Report

(French Florist FC - Westlake Village) - Posted 3 years ago

“Ordered flowers a week in advance and they did not come on the day we planned. A refund on the delivery fee was given for the flowers to be delivered the next day which was nice but there was no confirmation of whether it was actually delivered the next day.”

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(NYC Floral Decorators) - Posted 3 years ago

“First time using Floom, and it was so convenient to send a beautiful arrangement to my friend in the U.K. from the U.S.A. A great selection and value. Thank you!”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Paid for same day delivery and flowers were delivered next day, I got an email to confirm delivery on the date requested but flowers were not received - then I spent a full day trying to call, email, DM your team to get an update on where there flowers where. No one answers calls, multiple times on hold and then just cut off, no response to any mails. Considering you are not the actual florists and essentially the service hub your customer service is terrible. Got a response over DM but minimal. The flowers were delivered the next day so my 9.99 was for nothing. I’d had to ask my friend if flowers had been delivered so surprise ruined Flowers were not as per image and considering value paid below expectations (nice but not what I paid for or expected) I live abroad and sometimes flowers are the only way I can celebrate with my family so service is key for me.”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews