Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was never delivered and I have reached out multiple times for an update and have not gotten any response.”

Helpful Report

(Flower You) - Posted 3 years ago

“The flowers didn’t look as good as it was in the picture”

Helpful Report

(The Flower Shop Of Chicago) - Posted 3 years ago

“I ordered a bouquet for my wife for our wedding anniversary. It turned up, let at the front door with no knock from DPD. The box was severely ripped and upon my wife opening the box two rose heads had been severed. Very unhappy.”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“Haven’t received what I bought.”

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(Roses Enhanced) - Posted 3 years ago

“The birthday girl was very pleased with the beautiful flowers! Easy ordering service, and was kept up to date with the status of delivery. Only thing to improve would be delivery on a Sunday. Thank you!”

Helpful Report

(Isa Bloom) - Posted 3 years ago

“Order was late and poor communication”

Helpful Report

(Pinks And Roses London) - Posted 3 years ago

“Prompt delivery”

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(PM Flowers) - Posted 3 years ago

“Delivery of friend’s birthday flowers didn’t take place. 2 days later still waiting to hear why and when it will be done. Terrible service.”

Helpful Report

(Yuki Flowers Oxford) - Posted 3 years ago

“The flowers we sent to our client were gorgeous and delivered quickly! I would definitely use Floom again!”

Helpful Report

(QG Floral) - Posted 3 years ago

“Couldn’t ask for better service or flowers”

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(A&B Flower Shop 2) - Posted 3 years ago

“beautiful inventory”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Plant is great really happy with it - but it was delivered to wrong address which was a nuisance given it was a large plant!”

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(The Rose Corner) - Posted 3 years ago

“Beautiful options ……”

Helpful Report

(Blooms By Cag) - Posted 3 years ago

“I ordered flowers to be delivered the same day for a 95th birthday as a surprise, but alas they didn't arrive. I contacted Floom and they offered their apologise and a no quibble refund but I must admit to being very disappointed.”

Helpful Report

(A Modern Florist) - Posted 3 years ago

“Nice flowers. Delivery on time.”

Helpful Report

(Garden Of Eden Flowers) - Posted 3 years ago

“Although the delivery was earlier than time Booked but the delivery person took a detour to ensure the flower is delivered safely to my friend. Much appreciated!”

Helpful Report

(Sun Florist) - Posted 3 years ago

“Excellent selection and service as always.”

Helpful Report

(Yasmine Florist) - Posted 3 years ago

“Lovely flowers, and delivered right on time!”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Gorgeous flowers delivered very quickly! My daughter needed a mom hug from miles away. Delivered in less than 3 hours. Thank you Floom!”

Floom 5 star review on 10th September 2022

Helpful Report

(Flowers Of The Valley) - Posted 3 years ago

“On time, very quick”

Helpful Report

(PM Flowers) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews