Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order never arrived after promised it would arrive on VALENTINES DAY! (I have screenshots to confirm this) no communication from the company, rude customer service lady was very patronizing and closed the phone in my face. AVOID!!”

Helpful Report

Posted 3 years ago

Hello A, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 3 years ago

“I found just the flowers I wanted to send. They were delivered next day, as I had asked. And I did all that in a few minutes 8,000 miles away from the recipient, who is my dear daughter. Thanks, Floom.”

Helpful Report

(Abigail’s Flowers FC) - Posted 3 years ago

“Poor quality, poor customer services…offered 15% discount if I order again. Why would I order again after receiving a bad service and poor quality flowers…would’ve been better off going to a fuel station and picking up a bunch of flowers from there and a lot cheaper. The joke is they have got the word “Luxe” on the bouquet bag…struggling to see anything luxurious about it. Just awful”

Helpful Report

Posted 3 years ago

Hello Hema, Thank you for sharing your feedback and experience with us. We really appreciate you bringing up the issues of poor quality issues you experienced on such an important day. We understand how disappointing that can be, and sorry that you felt that way. We appreciate your help in improving our service, we have submitted a partial refund on your order, please allow 5-7 working days for processing, thank you.

Posted 3 years ago

“Great flowers, great customer service in the UK and US. Floom work with the very best local florists, therefore satisfaction guaranteed!!”

Helpful Report

(Larkspur And Lavender) - Posted 3 years ago

“My wife loved the design and compositon of flowers. It was so touching. The flowers has been shinning in sunlight of afternoon in our kitchen. Thanks so much to flower artist.”

Helpful Report

(LEF) - Posted 3 years ago

“Chrysanthemum was missing in the bouquet ( Maria Josie) .”

Helpful Report

(Saints Flowers) - Posted 3 years ago

Hello J, I'm so sorry for the missing stems in your delivered bouquet. In order for our team to investigate further please send any images you have of the delivered order to: support@floom.com, thank you!

Posted 3 years ago

“I was disappointed with the order I had delivered last Feb 9 to Bush St in San Francisco from Sol Ambiance. It was an arrangement of cymbidium flowers but the red colored ones were drooping upon receipt of the arrangement.”

Helpful Report

(Sol Ambiance) - Posted 3 years ago

Hello Joy, I'm so sorry for the disappointing delivery experience. We pride ourselves on delivering the freshest most beautiful bouquets and we're sad we missed the mark with your order. Thank you for your feedback, we will inform our florist partner right away. You can send us any images you have of the delivered bouquet directly at: support@floom.com and we'll get back to you with resolution, thank you.

Posted 3 years ago

“I ordered flowers for my mum's birthday. The flowers were delivered the next day and the quality of the flowers was amazing.”

Helpful Report

(Sol Ambiance) - Posted 3 years ago

“All was great, delivery is amazing!”

Floom 5 star review on 14th February 2023

Helpful Report

(Verdure Floral Design) - Posted 3 years ago

“The flowers were very fresh and Floom customer service was prompt when I had an international issue re delivery timing.”

Helpful Report

(Bloomside Florist Ltd) - Posted 3 years ago

“It was not a very good experience because the order arrived very late, and it was confusing because I first received the DELIVERED notification and the order arrived 4 hours later. So I thought the flowers were somewhere else and I couldn't get in touch with your customer service.”

Helpful Report

(Flowers By Coley) - Posted 3 years ago

Hello Luis, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a delivery fee refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 3 years ago

“From beginning to end, this was a very pleasurable experience. The flower choices were lovely and making the purchase was simple. Flowers arrived on time.”

Helpful Report

(Stems Studio) - Posted 3 years ago

“Love Floom! Been using it for a couple years now, and selection, quality and timeliness of delivery has always been outstanding.”

Helpful Report

(Village Flowers) - Posted 3 years ago

“The quality of flowers is always breathtaking and so very well presented. The customer care is excellent as I messed up the order and phone the office who promptly amended the order.”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

“Perfect, everybody was happy”

Helpful Report

(Posee Floral Designs) - Posted 3 years ago

“Floom offers fantastic local variety. Stunning arrangement of flowers from Bimba - possibly the most beautiful i've ever seen - a fantastically thoughtful and artful display. Very good customer service when i thought they had arrived late (the hadn't, sorry!!). Looking forward to using again.”

Helpful Report

(Bimba) - Posted 3 years ago

“Great, was delivered hastle free”

Helpful Report

(Stems Wilder) - Posted 3 years ago

“Lovely flowers, as per the photo online. Delivered on time with nice packaging.”

Helpful Report

(Essence) - Posted 3 years ago

“Fantastic and reliable service”

Helpful Report

(Bimba) - Posted 3 years ago

“Timely delivery and nice flowers”

Helpful Report

(The Flower Shop Of Chicago) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews