Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made an order for a breakfast past as a gift for a client. It was a very easy process, I was kept informed of every step and it was delivered exactly on time. Which is commendable nowadays. The client was very pleased with the gift. Thank you Floom.”

Helpful Report

(Cartwright & Butler) - Posted 3 years ago

“Good service.”

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(Baeza's Flowers And Decorations) - Posted 3 years ago

“Perfect. I would recommend Floom's services to anyone.”

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(Gardenia Of London) - Posted 3 years ago

“Excellent service”

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(Daily Flowers) - Posted 3 years ago

“First time using this Floom for an US order. They are just as wonderful as they are in the UK. Happy to have them here too!”

Floom 5 star review on 9th February 2023

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(Blooming Moment Florist) - Posted 3 years ago

“Floom put me in touch with a great florist for my Mother's birthday. Very happy with the result!”

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(SAHOLA Flower Fashion Boutique) - Posted 3 years ago

“The received bouquet looked nothing like the pictures.”

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(Flowers By Coley) - Posted 3 years ago

Hello Tarek, I'm so sorry for the changes made to your order without informing you first. I see we have submitted a 25% refund for your order. Please email us directly at: support@floom.com with any further questions or concerns, thank you.

Posted 3 years ago

“Flowers were lovely and made my friend very happy!”

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(French Florist LA) - Posted 3 years ago

“I ordered a bouquet of flowers and paid for same day shipping. Now, several days later, my order still shows up as "prepared" and I have been in touch with customer service as they are still trying to get in touch with the florist. It was essential to me that the flowers arrive on time, which is why I decided to go with same day shipping and this kind of delay is unacceptable. If the company was unable to get in touch with the florist, I could have easily picked a similar bouquet from another florist had they offered that option so that it would be delivered on time, but they didn't. At this point the flowers still have not been delivered and there has been no attempt to remedy the situation.”

Helpful Report

(French Florist LA) - Posted 3 years ago

Hello Chantelle, I'm so sorry we weren't able to complete the delivery of your order on the requested date. We have now cancelled and fully refunded your order. Please reach out to us directly for any further updates here: support@floom.com, thank you!

Posted 3 years ago

“Great experience, top flowers”

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(Beaucoup London) - Posted 3 years ago

“This was my second time ordering from Floom. Both experiences were excellent. The ordering process was easy and the flowers were as pictured. I will definitely order from Floom in the future.”

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(PM Flowers) - Posted 3 years ago

“FLOOM IS AMAZING!! It has become my go-to flower delivery service. My girlfriend always loves them and says the arrangements are so high quality. Her Mom, who is a florist, is also always impressed! Thank y'all so much!!”

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Posted 3 years ago

“Since I was buying from Canada, I loved that there were so many options for florists. This made it possible to choose based on the style my friend would like best, rather than needing to search out a florist that would be able to do the thing I wanted.”

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(Botanique Workshop) - Posted 3 years ago

“My delivery has still not arrived.”

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(Botanique Workshop) - Posted 3 years ago

“Very disappointing, the flowers were not in stock but were offered on the website and my purchase was confirmed. No one let me know until it was too late and the birthday had passed. Your zen desk person emailed me at 1:49AM after the birthday passed and asked me if I wanted to wait until 8/2 to have them delivered! It’s February people! Your systems are not in place this FLOOM company is a disaster. I salvaged a late delivery with another florist that was amazing and picked up where FLOOM failed. Your zen desk person could care less that your service and process sucks. We’ll see if I even get my money back. You should add these questions below; -If the flowers were not available did someone let you know or offer another arrangement? No! -Did we miss your friends birthday? YES -Did you have to go somewhere else and send flowers a day late? YES!”

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(La Catrina Flower Shop) - Posted 3 years ago

“Once again Floom delivered quality flowers at a competitive price. I’ve used the service multiple times and I’m always impressed. My favorite flower service by far!”

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(French Florist FC - LA) - Posted 3 years ago

“Great delivery and beautiful roses.”

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(The Flower Shop Of Chicago) - Posted 3 years ago

“Great variety of flowers and suppliers throughout London. Ordering was super simple and the flowers were delivered promptly! Super happy with everything, will definitely use again and recommend!”

Floom 5 star review on 8th February 2023

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(Stems Wilder) - Posted 3 years ago

“Great flowers”

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(F For Flower) - Posted 3 years ago

“Really good, reliable service!”

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(F For Flower) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews