Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers from all the way across the world and they were exactly like the posted photos ! I’m so happy with my purchase and have found a place i trust and will be ordering from them all the time ! Thank you floom”

Helpful Report

(PM Flowers) - Posted 3 years ago

“I wanted to send flowers to friends in the UK from all the way over here in California, and Floom was perfect! I easily found the right bouquet, chose the delivery date and paid. My friends were thrilled with the flowers!”

Helpful Report

(PM Flowers) - Posted 3 years ago

“I have ordered flowers from Floom twice for my mum and both times she was very happy with them. In her words, they were stunning. I will definitely order from floom again.”

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(Bimba) - Posted 3 years ago

“Service was amazing. She loved the floors and candles . Delivery was right on time! Thank you!”

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(Phillo) - Posted 3 years ago

“I ordered flowers for a friends baby shower that was coordinated with all her shower color and the flowers NEVER arrived! Using this service caused me to miss her occasion and there's nothing I can do to go back and change that. No word from the company or the florist. I had to call my friend who said sadly nothing arrived at the shower all day and I realized I never received a confirmation email about the delivery or about it NOT being delivered. Just radio silence. I went on to write the company customer service via email (I could not find a phone number) and it took days for them to reply. While I was waiting to hear back from them I got numerous other promotional emails from them about how I felt about my service even though the flowers never arrived and I had been charged and not yet refunded. I was not even going to write a bad review until I finally did hear back. The email response was buried below another email chain asking me to review their customer service before I could even read the message about what happened or my refund. They refunded my money and gave me the same discount promotion of 15% I get just for wiring this review. When the number of promotional emails and review requests outnumbers the customer service response, and they offer you an entirely generic consolation for totally ruining event flowers that they didn't catch and I had to email them about -- it's poor. This company's experience made me feel like I was dealing with a bot the entire time. I would not use them again.”

Helpful Report

(Floweraholic Online) - Posted 3 years ago

“It was a good experience!”

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(Les Soeurs De Fleurs) - Posted 3 years ago

“Great flowers”

Helpful Report

(Bimba) - Posted 3 years ago

“Good service. Would be helpful to have more specific delivery updates/timings”

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(Jen’s Plants And Florist) - Posted 3 years ago

“Beautiful day of delivery! Love this site so much :)”

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(Noble Garden Florist Weho) - Posted 3 years ago

“Excellent flowers!”

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(Le Jardin Rose) - Posted 3 years ago

“Quality flowers!”

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(Sun Florist) - Posted 3 years ago

“Gorgeous, gorgeous flowers. The friend that they were gifted too could not stop admiring!”

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(Secret Garden Rose) - Posted 3 years ago

“Flowers were delivered in great condition and with no issues.”

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(Clapham Flowers) - Posted 3 years ago

“The service is excellent - we ordered flowers online from another European country and it was delivered right on time and in perfect condition.”

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(Patiflora) - Posted 3 years ago

“Thank you. The flowers arrived in time, and the recipient loved them.”

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(PM Flowers) - Posted 3 years ago

“Lovely flowers. Easy experience to order and delivery. Definitely recommend.”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

“Great link to order flowers. Very detailed and easy to use. Reliable.”

Helpful Report

(Pinks And Roses London) - Posted 3 years ago

“I've been using Floom for a few years, and have always been very pleased with the quality of the flowers from the local florists that they use and with their excellent customer service. Their deliveries are always prompt, and I think they represent excellent value all around. I highly recommend them and will continue to use them.”

Helpful Report

(Rose & Mary) - Posted 3 years ago

“Delivered on the wrong day, otherwise the flowers were nice, says the recipient”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 3 years ago

“It’s hard to review flowers I sent to someone else without seeing them! But I can imagine they were beautiful. Fairly priced, delivered as per my requested time (in the delivery notes).”

Helpful Report

(Flùr Flowers) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews