Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used floom many times and usually, it's great, but this time around the flower just never arrived. I had to call and request a refund the next day. But it is absurd there was no communication or anything from the florist, upon further review from customer service they found that they just never made or sent the flowers. Very disappointing!!”

Helpful Report

(La Fleurel) - Posted 3 years ago

Hello Yoram, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 3 years ago

“The flowers never arrived. I never got a notification about why they didn't arrive. I reached out the next day and was told it was a failed delivery but there's no reason that that would happen because the building it was delivered to has a doorman.”

Helpful Report

(A&B Flower Shop) - Posted 3 years ago

Hello Zac, I'm so sorry we weren't able to complete the delivery of your order. We have submitted and processed a full refund for you. We have emailed you directly to confirm, please respond if you have any further questions or concerns, thank you.

Posted 3 years ago

“Terrible, ordered delivery two days before valentines and they still haven’t been delivered.”

Helpful Report

(Ode A La ROSE- LA) - Posted 3 years ago

Hello Noah, I'm so sorry your order was delivered late and thank you for your feedback. We have submitted a refund of your delivery fee due to the delay. Please let us know if your recipient received their order as soon as you can by responding to us directly at: support@floom.com, thank you!

Posted 3 years ago

“Good service”

Helpful Report

(Secret Garden Rose) - Posted 3 years ago

“Lovely flowers. Thank you.”

Helpful Report

(Sol Ambiance) - Posted 3 years ago

“Although we received notification from Floom that the flowers we ordered had been delivered, they were NOT delivered. Two days after we notified Floom, it has failed to respond to our request for it to correct this except for sending an autoreply indicating that it had received our message.”

Helpful Report

(Lux B Flowers) - Posted 3 years ago

Hello Mort and Diane, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 3 years ago

“Floom canceled the order the day before it was supposed to arrive, for no reason explained except “undeliverable”. This was supposed to be a gift and it left me scrambling to find something else, which obviously wasn’t going to arrive in time. I’m very disappointed and will not use floom again.”

Helpful Report

(Desert Rose Succulents) - Posted 3 years ago

“First time user - day before valentines when I imagine everyone in the business of selling flowers is at their busiest. Flowers arrived within a few hours and were beautiful and exactly as described. Love that they came locally.”

Helpful Report

(Bimba) - Posted 3 years ago

“Floom is fast and reliable. They offer a wide range of beautiful bouquet and plants for any occasion. Prices are very reasonable. Highly recommended!”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Floom always comes through with stunning bouqets, even last minute.”

Helpful Report

(Bloomie Flower Studio) - Posted 3 years ago

“The flowers were delivered on time, the delivery person followed the instructions, the quality of the flowers was high and there were instructions on how to maintain/care for the flowers and the packaging quality was handled with care.”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

“The flowers ordered were expensive (£250 exc delivery) and when delivered did not match the product advertised. There were fewer roses and larger roses which made the arrangement look cheap, the filler flowers were different and cheap and the foliage was missing. The flowers were meant to look like a delicate heart for valentine's but looked like a funeral arrangement. On expressing my concerns with the obvious difference Floom dismissed it despite giving a guarantee on their website that if the flowers do not match what is advertised they would refund the money- I would be happy for the correct flowers to be sent rather than a refund but they did not even offer this. Furthermore, communication is bad. AVOID this company. Better deal directly with the florist.”

Helpful Report

(Zita Elze) - Posted 3 years ago

Hello Abhilash, I'm so sorry you were left disappointed by your flower delivery. I see we have investigated your order and submitted a partial refund for the differences made. Please let us know if you have any further concerns by emailing us directly at: support@floom.com, thank you.

Posted 3 years ago

“Beautiful bouquet we loved it so much ! Price was definitely ok. Definitely a recommendation from me !”

Floom 5 star review on 15th February 2023

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Floom always deliver! The quality of the flowers , the speed of the delivery , the cost , website is so easy to use. I had wanted to change my note on the flowers I ordered and within an hour they replied and changed it for me. The only business I use in London. Fantastic service !”

Helpful Report

(At Florist Ltd) - Posted 3 years ago

“The flowers were not as described and vastly overpriced unfortunately”

Helpful Report

(Floral Hall) - Posted 3 years ago

Hello David, I'm so sorry you were left disappointed by flower delivery. We would like to investigate your order further, please send any images of the delivered arrangement to our customer support team directly at: support@floom.com, thank you.

Posted 3 years ago

“The driver left the flowers with the neighbour even though the recipient was home and i had provided her number just in case anyway. Maybe hire people that actually try to reach the recipient before resorting to plan B. Having to tell my girlfriend that she needs to go pick up flowers at her neighbour's completely ruins the surprise and therefore defeats the whole point of your service.”

Helpful Report

Posted 3 years ago

Hello Julien, I'm so sorry your order wasn't left with your recipient. Our drivers take great care to your reach them at the time of arrival. Thank you for your feedback, we will share with our florist partner for the future. You can issue your complaint with our customer support team at: support@floom.com, thanks again.

Posted 3 years ago

“Great flowers”

Helpful Report

(A&M Glendale Florist) - Posted 3 years ago

“Great way to order flowers from a wide range of places”

Helpful Report

(Sun Florist) - Posted 3 years ago

“The delivery was done before the deadline they give me. The flowers state were not 100%, they seemed to be a bit tired.”

Helpful Report

(Saints Flowers East) - Posted 3 years ago

“Charged extra for a delivery to arrive before 6pm didn't turn up still out for delivery at 7.30pm ! No chance of it being delivered because premises are locked up and secured. Cannot contact anyone for refund , same thing last year should have learned but everyone deserves a second chance never again !!!!!!”

Helpful Report

Posted 3 years ago

Hello Anthony, I'm so sorry we were not able to deliver your order on the date requested. I don't see your order number here, please email us directly with your order number to: support@floom.com and we'll investigate your delivery right away, thank you.

Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews