Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife loved the flowers, However, I paid for more roses and there were only 6”

Helpful Report

Posted 3 years ago

Hello Marc, I'm so sorry we weren't able to deliver your order in full. Please send any images you have of the delivered bouquet to our dedicated customer support team at: support@floom.com and we'll get back to you with a resolution within 24 hours, thank you!

Posted 3 years ago

“The flower arrangement was poor quality and it was nothing like the images. I paid £94 and it looked like a supermarket bouquet.”

Helpful Report

(Poppy's Florist) - Posted 3 years ago

Hello Yunus, I'm so sorry for the disappointing delivery experience. We would like to investigate your order further. If you could please email any images you have of the delivered bouquet to our dedicated customer support team at: support@floom.com, thank you.

Posted 3 years ago

“Great overall”

Helpful Report

(At Florist Ltd) - Posted 3 years ago

“Brilliant”

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(The Flower Fairy) - Posted 3 years ago

“Extraordinary service! NEVER failed.”

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(Lamassu Events LLC) - Posted 3 years ago

“Gift was delivered on time and at the location. I was notified a little late but the gift was delicious and came exactly as advertised.”

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(NOSHY) - Posted 3 years ago

“Well delievered on Time with my personal Note 10/10”

Helpful Report

(Jean Page Florist) - Posted 3 years ago

“STAY FAR AWAY FROM THESE SCAMMERS! (Check photo of their advertisement, compared to what I received) Wanted to order my beloved girlfriend a bouquet for Valentine's day, and I can tell you it has become a complete disaster. I ordered the day before, where I was kind of surprised they still allowed "Next Day Delivery", as I expected them to have a very busy day. Yet, I went for it. Ordered a bouquet called "Ocean Waves" meaning it would be full blue roses with orchids and eucalyptus for £65 plus £6.95 delivery charge. Then hell started. Floom guarantee delivery between 10am and 6pm, yet my girlfriend was left waiting until 9:33pm where she was on the way to bed, and it was at this time the flowers arrived. The flowers she received, was first of all discoloured on 6 out of the 7 blue roses she received. Floom later claimed through their customer support that the roses would be "A little light around the edges", however this was not the case, there was areas of the blue roses, which was not coloured at all. Secondly, on their advertisement photo, there is a minimum of 14 blue roses and 10 orchid leafs, I received 7 blue roses and 5 orchid leafs, and on the product description, there is no information such as "You will receive precisely X amount of this and X amount of that" - Meaning, the only thing I could go by, was their advertisement photo. I have not received what was on that photo. I could have gone to my local florist to get more flowers, for less of a price. Here comes the worst part. I contacted Floom to claim a refund, as they have completely destroyed Valentine's day in terms of flowers. Not only have I been ignored in live chat with them, but when they finally did present a solution, they offered a 20% refund + Refunding the delivery charge + giving me 20% off my next order. Here is my problem with that. I have been mislead into buying a product, that does not accurately represent what I received, this is complete false advertisement and under the The Consumer Protection from Unfair Trading Regulations 2008, I will be eligible for a FULL REFUND. Next to this, offering me 20% off on my next order feels like a slap in the face, as why would I ever order from here again, when I have already been scammed once? Their customer support is dreadfully painful to deal with and if you call the company, they make you wait and hang up on you, no matter how many times you call. I have reached out to Floom multiple times asking them to call me, to resolve the situation, but they refuse to give me a call. I will advise everyone reading this review to stay far far away from this company, as they treasure a one time payment more than a returning customer. I have proof of all of this, and I will pursue a full refund for this.”

Helpful Report

(F For Flower) - Posted 3 years ago

Hello Lasse, I'm so sorry for the late delivery and product quality issue you experienced on a such an important day. We have submitted a 20% refund and a delivery fee refund due to the delay and changes made to the bouquet. We discussed your feedback with our florist partner and will continue to find ways to improve our systems. Please respond to our messages regarding your refunds for further resolution, thank you!

Posted 3 years ago

“The flowers didn’t arrive. You didn’t communicate at all. You offered a measly 20% off my next order as compensation. Awful service, will not be using again.”

Helpful Report

(Bunch Florist Bristol) - Posted 3 years ago

Hello Louis, I'm so sorry our florist partner was not able to complete the delivery of your order due to stock issues. We submitted a full refund for your order as well as a 20% discount on a new order if you're ever kind enough to give our site another try in the future. Please let us know if you had any further feedback to share, thank you.

Posted 3 years ago

“The flowers never arrived and no real explanation was given. They then wanted to charge me extra to “redeliver” the flowers.”

Helpful Report

(Yaz's Flower Gallery) - Posted 3 years ago

Hello Yasmin, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 3 years ago

“Fast, effective and the girlfriend loved them”

Helpful Report

(Saints Flowers East) - Posted 3 years ago

“You charged me 139£ and the flowers were not delivered! 2 days since the order - and no information, you keep ignoring me!!”

Helpful Report

(Floritta Ltd) - Posted 3 years ago

Hello Alex, I'm so sorry were not able to complete delivery of your order on the date requested. Our florist partner has been notified of your feedback. We have refunded you fully due to the delays, please allow 5-7 business days for processing, thank you.

Posted 3 years ago

“Great service but would appreciate more updates on delivery and engagement with courier. My main concern was flowers would be left outside apartment for extended period of time, and asked Floom to put in a safe place. Not knowing the delivery location, a photo or message from courier to confirm they were in a safe place would have been great.”

Helpful Report

(Olympia Flowers) - Posted 3 years ago

“Ordered flowers for valentines and was assured it would be delivered on the day (even paid £9.99 specific delivery) Now 16th February, flowers haven’t arrived and they’re saying via online chat that they have arrived despite there being no confirmation email. Avoid at all costs”

Helpful Report

(Sun Florist) - Posted 3 years ago

Hello Teddy, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 3 years ago

“Delivery short notice all good, however the size of the flower bundle for the cost was extremely poor. Shame as flowers were excellent quality, just very few of them”

Helpful Report

(Red Floral Architecture) - Posted 3 years ago

Hello Tony, I'm so sorry for the disappointing size of your delivered arrangement. We will forward your feedback on to our florist partner right away. If you have any images to share please send them to our customer support team directly at: support@floom.com, thank you.

Posted 3 years ago

“Very good and efficient service.”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“I love Floom's selection. My latest experience was overall good, but the delivery was rather late (7pm) and it was difficult to get updates from the website as it had crashed or wasn't working properly.”

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(Bimba) - Posted 3 years ago

“great service beautiful flowers”

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(Rushes) - Posted 3 years ago

“Fast delivery and the flowers were prepared perfectly with nice packaging”

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(Croydon Blooms) - Posted 3 years ago

“Delivery email was a lie, no response from customer services yet (over 24 hours but it was supposed to be for valentine's day so I guess they're busy) but I was foolishly asked to write this review. So far my experience with Floom involved paying them £50 for an email.”

Helpful Report

(The Little Green Hub) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews