Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They cancelled my order the day of delivery at 6pm and just because I asked where the order was. First order with them and surely the last.”

Helpful Report

(Sids Flowers) - Posted 3 years ago

Thank you so much for taking the time to review your experience with Floom, Francesco. We apologize for canceling your order and for the confusion you experienced when trying to track your order status. To clarify, your order was not cancelled because you asked for an update. The order was cancelled because the florist ran out of flowers and simply did not have the stock to complete the order. I recognize this is a massive inconvenience, but Floom would never cancel and order without reasonable cause. I hope this helps you better understand the reason behind cancellation, and if there's anything else we can do to resolve this matter, please don't hesitate to reach out.

Posted 3 years ago

“ordered flowers for my girlfriend for valentine’s day and they never showed up, never acknowledged that they wouldn’t be delivered until the next day. do not use this service.”

Helpful Report

(Orchid Republic Santa Monica) - Posted 3 years ago

“Great service and flowers were even better than expected .. lovely !”

Helpful Report

(Bimba) - Posted 3 years ago

“Ordered flowers a week in advance only for them to come an hour later than the latest time they said to expect delivery.”

Helpful Report

(Flower Of The World) - Posted 3 years ago

Thank you for taking the time to share your experience with us, Carter. We're sorry to hear that your flowers didn't arrive at the time you were expecting. We understand how frustrating this must have been and want to make sure we get it right moving forward. Can you tell us more about what happened so that we can make any necessary improvements?

Posted 3 years ago

“Never got the flowers, still waiting on refund.”

Helpful Report

(Zenn Florists FC) - Posted 3 years ago

Thank you so much for your feedback, Jared! We are so sorry that you never got the flowers and still waiting on your refund. I can see a full refund was processed yesterday, which will reflect on your account in 5-10 business days. We really appreciate you taking the time to share your feedback and are eager to do better in the future.

Posted 3 years ago

“The flowers were delivered on time and very much appreciated.”

Helpful Report

(Yuki Flowers Oxford) - Posted 3 years ago

“Nice flowers, on time delivery, slightly misleading as I thought the Vase was included with the flowers.”

Helpful Report

(Lady Flora) - Posted 3 years ago

Hi Tom, Thank you so much for taking the time to leave your feedback about Floom! We are so grateful for your honest and detailed review and will do better in the future to communicate what exactly is included in the arrangement. Generally you can look at the product description to see this detail. Best wishes, The Floom Team

Posted 3 years ago

“Quick response, great flowers, lots to select from and unique.”

Helpful Report

(Seasons A Floral Design Studio) - Posted 3 years ago

“Entire transaction was smooth and easy.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“The order was placed from Greece to the UK. Nice and easy to order through their website. The delivery was on time and the flowers were exactly what I ordered. Will use Floom again, totally recommend it.”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“The flowers were fresh and beautiful and were packaged very well. Highly recommended!”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Delivered on time and in great condition”

Helpful Report

(Orchidya) - Posted 3 years ago

“Really bad experience for a long-time customer. Order was delivered a day late with no notice. I had no way to contact the florist, and the arrangement itself already appears to be dying after less than a day. Very unfortunate.”

Helpful Report

(A&B Flower Shop) - Posted 3 years ago

Dear Oliver, Thank you for taking the time to share your experience with Floom. We are sorry to hear that your order was delivered a day late, with no notice. We know that wasn't the experience you were expecting and we are sorry for the inconvenience. We also understand your concern regarding the condition of the arrangement after only one day, and would appreciate hearing more detail so that we can address the issue. We aim to provide our customers with the best service and experience possible. Is there anything else that we could have done to make things better for you? Again, thank you for letting us know about this issue and we look forward to hearing from you. Sincerely, Floom Team

Posted 3 years ago

“Flowers didn’t get delivered till about 9pm local time on Valentine’s Day. The day was already over. Unacceptable service.”

Helpful Report

(Meade's) - Posted 3 years ago

“First time and last time using floom. Terrible experience, my order didn’t come on the due date. It came very late the next day. I asked for a refund multiple times and customer service ended up ignoring me. Finally I got confirmation of refund but would never recommend.”

Helpful Report

Posted 3 years ago

“Wonderful!”

Helpful Report

(PM Flowers) - Posted 3 years ago

“I loved the flowers!”

Helpful Report

(Les Soeurs De Fleurs) - Posted 3 years ago

“I ordered a bouquet which never arrived. I have emailed Floom and I am yet to receive correspondence about a refund. It has been 2 days. Very disappointed in the service.”

Helpful Report

(LA Flowers & Gifts) - Posted 3 years ago

Hello Keiran, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 3 years ago

“Delivery was very late in the day, nearly 10:30pm”

Helpful Report

(Flowers By Isabella) - Posted 3 years ago

Hello Joseph, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a delivery fee refund on your order due to the wait, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 3 years ago

“I ordered flowers 13th February night time around 10pm. And my love received flowers on 14th Valentines day at 10 am in the morning. Just wow! You guys are amazing. I will use this website forever 🫶🏼 %100 service”

Helpful Report

(Morning Flowers) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews