Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were beautiful”

Helpful Report

(Flowers Of The Valley) - Posted 3 years ago

“I ordered flowers the day before Valentine's Day. My local florists and FTD both said they could not deliver with that short notice for Valentine's Day. FLOOM did deliver and were beautiful. Thank you FLOOM!!!”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Great service and arrived on time.”

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(Domonique Rose) - Posted 3 years ago

“I got it 2 days late”

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(Lux B Flowers) - Posted 3 years ago

“Excellent flowers and easy delivery!”

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(A&M Floral Place FC) - Posted 3 years ago

“Helped me find a GORGEOUS bouquet very last minute. Will use again!”

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(Flying Little Birds) - Posted 3 years ago

“Flowers was not what i expected”

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Posted 3 years ago

Thank you so much, Michael, for taking the time to provide us with your feedback on Floom. We really appreciate your taking the time to let us know about this experience. We're sorry that the flowers were not what you expected. We'd really like to take this feedback and use it to improve our service and make sure this doesn't happen again. Could you tell us a bit more about what exactly did not meet your expectations? Also, is there anything we can do to make up for it? Thank you again for bringing this to our attention and giving us the opportunity to improve. We appreciate it!

Posted 3 years ago

“Flower was delivered so late past 8pm and was never received any advance notice that it was running late. The flower was not near close to the picture shown on the website.”

Helpful Report

(Flowers Of The Valley) - Posted 3 years ago

Thank you so much for taking the time to let us know about your experience, David. We are really sorry that the flower was delivered so late, and that you weren't given advance notice of it. We apologize and it looks like a refund was processed to make up for the delay. In terms of the quality, it does not look like we received any photos of the arrangement. If you'd like to send these images along, we'd be happy to investigate further with our partner florist.

Posted 3 years ago

“I had issues with the website booking. They tried to charge me twice. The flowers were not delivered, but I got a notice they were. This was for Valentine's Day! I paid extra for delivery. I contacted them on Valentine's Day, the day after, and the day after -- absolutely no response. this went over well with my valentine you can imagine! I tried calling, emailing, chatting, no response. So they charged me an exorbitant amount of money, including a premium delivery fee, then didn't deliver the flowers and didn't respond to my repeated attempts to contact them. Considering reporting to BBB. Do not use them.”

Helpful Report

(Artistry In Flowers) - Posted 3 years ago

Thank you so much for your honest feedback, Matthew - we appreciate you taking the time to let us know about your experiences and we apologize for the inconvenience. I apologize that you were unable to reach a CS agent immediately as we were dealing with a higher volume of customer queries during the busiest week of the year for our partner florists. That said, it looks like we did get back to you and resolved this matter in the form of a full refund. If there's anything we can do to make it up to you and improve your experience, please let us know.

Posted 3 years ago

“Flowers are high quality and delivery is reliable.”

Helpful Report

(Lovely Blooms Decorations Corp) - Posted 3 years ago

“Beautiful flowers, excellent arrangement, delivered on time.”

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(Edie Rose) - Posted 3 years ago

“I have attached a photo of the “back“ of this arrangement. The arrangement shouldn’t have a “back.“ It should look the same from any viewing angle, as is suggested in the online photos. This is incredibly disingenuous, especially given the astronomical cost of this arrangement on Valentine’s Day. I guess you’re not looking for repeat customers, because you couldn’t possibly expect me to be happy about this. No one would think this is acceptable.”

Helpful Report

(The Flowers LA) - Posted 3 years ago

Joshua, thank you for taking the time to let us know about your experience with your Valentine's Day flower arrangement. We wholeheartedly apologize for the shortcomings of the product and we understand your frustration over the misrepresentation of the product. As a token of our apology and to show appreciation for your honest feedback, we would like to note what we can do to make it better for you. Could you please tell us how we can improve your experience and make things better? We would be grateful for any input and feedback.

Posted 3 years ago

“Very poor. I was charged 5 time the cost of delivery for it being Valentine's day and didn't even have them delivered on said day. I got a confirmation email saying they were delivered to the wrong place. I went to pick the flowers up at the place the delivery email said they were delivered and they did not get delivered to that location.”

Helpful Report

(Enchanted Florist) - Posted 3 years ago

“Placed an order almost a week before Valentine’s Day and paid for delivery. Almost 3 hours to the end of the delivery day and Floom gave me a false report that the flowers were delivered. I called more 7 times within 24 hours trying to resolve this. It was my first time trying floom and I can say with all certainty that it was by far my worst experience from an online vendor. Very Terrible experience I can only advise people looking for the most horrible service to try floom. 🤮🤮🤮 P.S: i am still waiting for my full refund”

Helpful Report

(Lux B Flowers) - Posted 3 years ago

Hello Stanley, I'm so sorry we were not able to complete the delivery of your order on such an important day. We have sent your feedback to our florist partner in hopes they will improve their systems. We have also submitted a full refund for your order, please allow 5-7 business days for processing, thank you.

Posted 3 years ago

“Got my order wrong because the UI is terrible. I ordered a higher tiered option on a product but it doesn’t say that on the receipt - very easy for the florist to miss. Then they took too long to resolve the issue and still charged me the service, tax and delivery fee after an extremely disappointing experience. Will not be using Floom again.”

Helpful Report

(Carroll Flower Shop) - Posted 3 years ago

Thank you for taking the time to let us know about your experience with Floom, Ben. We apologize for our UI being difficult to use and for the confusion around your order. We apologize that we weren't able to resolve the issue promptly, though it does look like we've since issued a significant refund for the inconvenience. If you have any other questions or concerns you'd like to raise, please don't hesitate to reach out.

Posted 3 years ago

“VERY FAST AND NICE. THANK YOU”

Helpful Report

(Ode A La ROSE) - Posted 3 years ago

“Flowers not delivered on Vals day and customer rep provided wrong information to push me off the call.”

Helpful Report

(Lux B Flowers) - Posted 3 years ago

Hello Sanwo, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 3 years ago

“order never arrived, bad communication, I still don't know if I will get my money back - ruined valentines day surprise for my spouse”

Helpful Report

(Rose Box NYC) - Posted 3 years ago

Hello Manuel, We are so sorry your order wasn't delivered on such an important date. We have submitted a full refund on your order due to the failure to deliver. Please allow 5-7 working days for processing, thank you.

Posted 3 years ago

“As it said on the tin”

Helpful Report

(Beauty And The Rose) - Posted 3 years ago

“Order never showed up. Will have to contact my credit card company for my money back.”

Helpful Report

(Artistry In Flowers) - Posted 3 years ago

Thank you so much for taking the time to leave feedback about your experience with Floom. We apologize that your order never showed up. Our record indicates this order was indeed delivered, so could email Floom at support@floom.com confirming your delivery address? We'd be happy to remedy this situation for you immediately, be that through a redelivery or full refund.

Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews