Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the 101 roses basket for $469 and received 51 roses.”

Helpful Report

(D Flowers) - Posted 3 years ago

Thank you for taking the time to provide feedback about your experience with Floom, Simon. We are very sorry to hear that you ordered the 101 roses basket and received only 51 roses. We appreciate knowing about your experience and take this type of feedback very seriously. We would really like to know how we can make things better for you and would really appreciate it if you could provide some more details about the issue you experienced. That way we can work on preventing similar issues in the future. If you could email us at support@floom.com with some photos of what was received, I'd be happy to investigate with our partner florist. Thank you again for bringing this to our attention and your feedback is valued.

Posted 3 years ago

“Scam. Flowers never came, but the status is "delivered". They are consistently ignoring the complaints.”

Helpful Report

(Yaz's Flower Gallery) - Posted 3 years ago

Thank you Alex, for taking the time to share your experience with us. We're sorry that the flowers you ordered never arrived, but it does look like we fully refunded our order for the missing delivery. I hope this helps to resolve the matter!

Posted 3 years ago

“Very beautiful tulips, delivered with care”

Floom 5 star review on 16th February 2023

Helpful Report

(Delta Of Venus) - Posted 3 years ago

“My wife had to go to NYC for work so she was going to be there on Valentine's Day. I wanted to give her a surprise so had scheduled a delivery with Floom to her hotel room. The flowers never arrived, and getting a refund has been a whole process that has made me lose time. I don't recommend you getting Floom if you need flowers to arrive on a very specific day.”

Helpful Report

(Flower Of The World) - Posted 3 years ago

Thank you so much for taking the time to share your experience with Floom, Alejandro. We are so sorry your wife did not receive her surprise delivery on time and you have had to go through such a long process to get a refund. We know how important it is to make sure our customers' orders arrive on time and in perfect condition, and we sincerely apologize that we did not achieve that with you. Can you tell us a bit more about your experience and how we can make things better? We'd really value your feedback.

Posted 3 years ago

“Flowers were delivered as ordered and my wife was over the moon with them”

Helpful Report

(Cora Louise) - Posted 3 years ago

“beautiful flowers, but note was off”

Helpful Report

(Mad Lilies) - Posted 3 years ago

“Delivered as expected and the flowers were gorgeous!”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Really disappointing service. Delivery never happened, had to wait two days to get a response back on when the flowers could be delivered.”

Helpful Report

(A&B Flower Shop) - Posted 3 years ago

Dear Jake, Thank you for taking the time to let me know about your experience with Floom. I apologize that your delivery never happened and that you had to wait two days to get a response from us. We do our best to provide excellent service and it is clear that we failed to do this in your case. How can we work together to make your experience better? I would love to know what you think we could have done differently and how we can improve our service going forward. Thank you again for your honest feedback. Best, [Your name]

Posted 3 years ago

“I ordered the nicest offering for Valentine’s day, wanted to overdo it this year. The quality and size of the bouquet was disappointing and underwhelming. I could have stopped by Costco and gotten a nicer looking bouquet honestly—and for less than a third of the price.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

Thank you Corey for your honest feedback on our Valentine's Day bouquet. We are sorry to hear that the quality and size of the bouquet was disappointing and underwhelming for what you had ordered. Could you please let us know more about the issue that you have encountered so that we could improve our service in the future? We appreciate your time and would be glad to answer any questions you might have. Thank you again for your valued comments!

Posted 3 years ago

“Easy to use, but their tracking system doesn't update live so I thought my flowers hadn't been delivered until the next day when I got a delivery email confirmation in the morning!! When I checked with the receiver, thankfully it had been delivered the day and in the time frame I had asked for originally, but seriously Floom, please have your tracking page reflect either live tracking or update correctly!! Not cool at all. Customer service was unavailable through chat or phone - maybe because it was Valentine's Day so they were busy but for me, overall it was not a very good experience.”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

Hi Sean, Thank you for your feedback about Floom! We really appreciate customers like you taking the time to share your experience. We strive to make the online flower buying experience as seamless and enjoyable as possible but did experience some delays in updating due to the large amount of orders and queries received over the Valentines Day holiday. This is not typical, but ultimately we're happy to hear the flowers were received in time. If there is anything else that we can do to make sure you have the best possible experience with Floom, please don't hesitate to reach out! Thanks again for your amazing feedback! Best, [Your Name]

Posted 3 years ago

“Delivery process was not good - got here right at 6pm and could get an accurat window of time from support. Had to leave for dinner at 5:30”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to let us know about your experience, Vimal. We sincerely apologize for the late delivery, and that you weren't able to get an accurate window of time from support. Unfortunately due to the thousands of orders scheduled for delivery on such a busy day, providing ETA's simply was not possible. I hope you can understand, and we thank you for your honest feedback.

Posted 3 years ago

“Beautiful flowers, fast delivery all perfect”

Helpful Report

(Lulu's Flowers Of Hampstead) - Posted 3 years ago

“I had a very good experience with Floom. They had a wonderful selection of beautiful flowers, the website was easy to navigate, and purchasing was a breeze. They delivered the bouquet as promised and my daughter was thrilled with how lovely they were. Would definitely use this company again.”

Helpful Report

(Olympia Flowers) - Posted 3 years ago

“Easy to use, beautiful arrangements”

Helpful Report

(SAHOLA Flower Fashion Boutique) - Posted 3 years ago

“The flowers that I ordered for Valentine's day did not arrive on time. I sent them to my wife's work as a surprise, but they never arrived, so I inevitably had to ask her if she received them. They ended up arriving the following day but honestly, it was a little too late and the surprise element was completely dead. If deliveries cannot be made on time then please don't advertise on your website about guaranteeing deliveries by a certain day. If the flowers are for a special occasion they need to arrive on time! I tried reaching out to customer support thru chatbot and they were not very helpful. The following day I just got a refund for my shipping, but no explanation or apologies. I honestly did want the flowers delivered anymore and neither did my wife, but they didn't even give me the option to cancel the order. I will not be using FLOOM ever again for my flower orders.”

Helpful Report

(Floral Beverly Hills) - Posted 3 years ago

Thank you so much for your honest review, Dai. We are so sorry that your Valentine’s day order with Floom did not arrive on time and we completely understand the disappointment that caused. We take great pride in providing exceptional service, so we are sorry for not living up to your expectations. We apologize for the lack of your option to cancel the order and lack of helpfulness from our customer support thru chatbot. We value your experience and rely on feedback like yours to make sure we provide our customers with the best service possible. Would you be willing to let us know how we can improve so that future deliveries are made on time? We hope to make it right and welcome an opportunity to serve you in the future.

Posted 3 years ago

“Valentine’s Day flowers were delivered on time and exceeded the expectations for my partner. Seamless process to review flower options and purchase the perfect arrangement.”

Helpful Report

(Heather Floral) - Posted 3 years ago

“the flower never came”

Helpful Report

(Blooms & Gifts Shop) - Posted 3 years ago

“1. A dozen roses ordered two days before Valentine's Day weren't delivered until after early evening on the 14th. 2. My message accompanying the flowers was transcribed by hand by someone at Floom, but the message (not a long one) was ridiculously abridged and the sentiment destroyed. My suggestions are that for future Valentine's Days Floom make arrangements for earlier deliveries and that Floom either transcribes messages word-for-word or uses accurate mechanical transcription. (No matter the belief that a hand-written message is much more intimate than a printed one, a hand-written message isn't at all intimate if it doesn't say what the sender intended it to say. )”

Helpful Report

(Doolittles Of Covent Garden) - Posted 3 years ago

Thanks so much for your feedback, Steve. We apologize for the delays with your delivery. As our delivery window is 10-6pm local time, it sounds like your flowers were still delivered in time, but I'm sorry if you were expecting them a bit earlier. Valentines Day is the busiest day of the year, so we hope you can appreciate our partners do whatever they can to deliver each order on time. Unfortunately we don't generally make the arrangements days prior since we do work with perishable goods. Putting arrangements together ahead of time would result in a bouquet of poor quality, which we certainly do not want. We pride ourselves in writing each gift message by hand to add a personal tough, but I will go ahead and remind our partner florist of doing so neatly and as typed online. Thank you again for your honest feedback!

Posted 3 years ago

“Beautiful bouquet!”

Helpful Report

(SAHOLA Flower Fashion Boutique) - Posted 3 years ago

“EXTRAordinary fits the bill. Not your usual 1-800 flowers deal. No carnations or roses here. Stunning bouquet interesting blooms. The gift was such a hit. Will definitely order with Floom again.”

Helpful Report

(Bloomie Flower Studio) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews