Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy process! Was really impressed by the quality of the flowers as well as the delivery service. Will definitely be using Floom again in the future!”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

“Didn’t meet expectations, especially with the high price. Ordered a set of flowers online through their store for Valentine’s Day. They give a very large window for delivery, 10 am to 6 pm, which made it difficult to determine if it’s best to send the flowers to my aunts work or home. There were no updates supplied outside of the order being “prepped” and “on the way”. No eta for delivery or way of contacting the delivery driver. Chat bot was very unhelpful and had a real person for a few seconds who didn’t answer my question before logging off. Received the flowers at 5 pm, after my aunt left work and who had to drive back to get them. Flowers were fairly dry and didn’t look as nice as those online. Vase was completely different than what was shown. With all the stress it was waiting for any updates for the flowers to be delivered and the less than satisfactory quality of the flowers, I should have driven the two hours up to her after work, selected and delivered the flowers myself.”

Helpful Report

(Rainbow Florist Designers) - Posted 3 years ago

“I paid for same day shipping and the flowers still have not been delivered. Terrible.”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 3 years ago

Hi Andrew, Thank you for your feedback, and I'm sorry for the issues you've experienced. As we mentioned via email, it looks like the building number for this order was incorrect. The florist attempted the delivery, but were unable to find the recipient. We had requested additional details, but since we never heard back, we went ahead and issued a full refund. I hope this resolves the matter, but don't hesitate to reach out again if you have any questions.

Posted 3 years ago

“The flowers arrived withered and decaying. I’ve made a complaint, was told they’d “perk up” after trimming the stems and putting in water. This was done straight away and it hasn’t helped. I send more images via email yesterday..”

Helpful Report

(Rushes) - Posted 3 years ago

Hi there, I am sorry you are feeling disappointed with the order received. As mentioned via email, what you are looking at are guard petals, which can be removed and help protect the inner portion of each stems. That said, for the inconvenience, a partial refund was processed. Let me know if you have any questions!

Posted 3 years ago

“Beautiful flowers arrived on time and in a lovely vase.”

Helpful Report

(Floral Workroom) - Posted 3 years ago

“Super super super customer service”

Helpful Report

(F For Flower) - Posted 3 years ago

“Overall a very good experience.”

Helpful Report

(Lulu's Flowers Of Hampstead) - Posted 3 years ago

“I sent flowers to my dad but the message contained with the flowers was incorrect.”

Helpful Report

(Verdure Floral Design) - Posted 3 years ago

Thank you so much for taking the time to let us know about your experience with Floom, Sonya. We are sorry that the message that was sent with your flowers was incorrect. We understand how disappointing this situation was and would love to hear more about it. Could you please tell us how exactly that affected your experience? Is there anything else we can do to make it better for you? You can reach us by email at support@floom.com.

Posted 3 years ago

“Ottimo servizio”

Helpful Report

(Essence) - Posted 3 years ago

“The same day delivery was good, and the prices are fair.”

Helpful Report

(Jean Page Florist) - Posted 3 years ago

“great delivery service”

Helpful Report

(Solim Flower) - Posted 3 years ago

“Overall great flowers from the local Chicago area. Delivery was on time and considerate of placement of flowers due to weather. Will visit Floom for my next occasion!”

Helpful Report

(The Flower Shop Of Chicago) - Posted 3 years ago

“Flowers never arrived.”

Helpful Report

(Daily Flowers) - Posted 3 years ago

Thank you so much for your feedback on our service, Sol. We are so sorry to hear that the flowers you ordered from Floom never arrived, and we want to make sure this doesn't happen again. It looks like we are awaiting an email reply from you confirming the delivery address on file. Once we have this, we can go ahead and move forward with a resolution! We really appreciate you taking the time to let us know about your experience.

Posted 3 years ago

“Ordered a week in advance for Valentine's day. Order never came. Customer support was useless - took full days to respond and then said effectively nothing. This business is a scam and a fraud. They should be investigated.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to share your negative experience. We are truly sorry that your Valentine's day order never arrived. It is unacceptable that customer service was not up to our standards. We take customer feedback seriously, and we would like to know what more we can do to improve your experience. Is there anything else you would like to share so that we can continue to strive for exceptional customer service? We would sincerely appreciate any additional feedback you may have. Thank you again for bringing this matter to our attention, and if you have your order number, I'd be happy to look into your query further.

Posted 3 years ago

“Never received my order. Combined with worst customer support. Fraudulent company.”

Helpful Report

(Tesoro London Flowers) - Posted 3 years ago

Thanks for taking the time to leave your feedback about Floom, Bruce! We're very sorry for what happened and we wish we could make it better. I can see my colleague emailed you with some photos from our partner florist, showing where the flowers were left. If you have a chance to review those images, please email back to confirm. If for any reason the images do not appear to be that of the delivery address, we would definitely love to know that so we can move forward with a reasonable resolution.

Posted 3 years ago

“amazing flowers, exactly as advertised. not ideal delivery time - I requested 12pm and they arrived before 8am. though it was valentines day so im sure they were swamped - the delivery person was very nice and apologetic.”

Helpful Report

(Le Jardin Rose) - Posted 3 years ago

“Paid extra for Valentine’s Day delivery, got a confirmation email that it got delivered on Valentine’s Day, but it showed up two days later. Unbelievable. Do not shop here.”

Helpful Report

(A&B Flower Shop) - Posted 3 years ago

Thank you for taking the time to let us know about your experience, Eric. We are sorry to hear that the delivery of our arrangement didn't live up to your expectations. We understand how frustrating it must have been to have paid extra for Valentine’s Day delivery and not have it arrive as scheduled. It looks like we went ahead and refunded the delivery fee for the unexpected delay, but if there's something else I can do to help rectify this matter, please don't hesitate to reach out. We appreciate your feedback and we’d love to make sure this experience doesn't happen again.

Posted 3 years ago

“I was very pleased with the quality of the bouquet as well as the efficiency of the timing of delivery! I ordered last minute and they still arrived on time!”

Helpful Report

(Debbie Western Flowers) - Posted 3 years ago

“Love this service and products, great for sending gifts from far away”

Floom 5 star review on 16th February 2023

Helpful Report

(F For Flower) - Posted 3 years ago

“Ordered flowers for long distance girlfriend on valentines day and was delivered reliably. Will order from here again”

Helpful Report

(Sunny Florists) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews