Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy checkout and delivery is 10/10”

Helpful Report

(Essence) - Posted 3 years ago

“My order literally never arrived and didn't get my money back.”

Helpful Report

(Artistry In Flowers) - Posted 3 years ago

“Always great fresh flowers delivered on time and in excellent condition.”

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(Love Rose) - Posted 3 years ago

“ordered a bigger one instead delivered smaller one”

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(At Florist Ltd) - Posted 3 years ago

“My first paid order fell because the florist decided they didn’t delivery to hospitals . How bizarre is that ! They should state that fact at the point a delivery address is requested. A refund was not offered for immediate repayment The second purchase went well , so the experience was acceptable and , in the end, efficient C”

Helpful Report

(Bloomsbury Flowers) - Posted 3 years ago

“Placed my order for it to never arrive. Contacted customer service only for a bot to reply “I didn’t get that. Please rephrase your question.” Terrible service”

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Posted 3 years ago

“Excellent design and quick delivery as I sent a bouquet to a friend. Thanks!”

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(Flower Folk) - Posted 3 years ago

“Everything went perfect! Considering I’m in Aus sending to USA, that’s no Easy feat!”

Helpful Report

(Green Fresh Florals + Plants) - Posted 3 years ago

“Ordered an arrangement for my daughter at Pepperdine for Valentine's day. Sh sent me a picture and it blew my expectations out of the water! Absolutely gorgeous!!”

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(The Flowers) - Posted 3 years ago

“I ordered flowers last minute on Valentine’s Day and they delivered them within 3hours.”

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(The Flower Fairy) - Posted 3 years ago

“Order next day delivery. It arrived 2 days after. No comments from their side, no refund.”

Helpful Report

(Bouquets Flower Shop) - Posted 3 years ago

“Beautiful flowers. I didn’t understand why I was changed an additional charge after the final amount on my receipt of purchase. I think I should have received an adjusted receipt.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 3 years ago

Thanks so much for your feedback, Jeri! It really helps us provide a better shopping experience for everyone. We're glad you liked the speedy delivery, and we always aim to provide an easy, satisfying experience to make customers like you happy. Please don't hesitate to reach out if you need help with the additional charge. I'd be happy to look into this further for you.

Posted 3 years ago

“Flowers arrived in a box. For the price tag I paid I was expecting something better. The flowers are poor quality and already dying.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“The delivery was made on time but I could not get any updates throughout the process so I didn't know if everything was going according to the schedule. The website was down for about 8 hours on the 14th of February, which is probably the busiest day for this site. The delivery was OK and on time though.”

Helpful Report

(Central Flowers Walthamstow) - Posted 3 years ago

“Amazing to get online service with local florists, will keep coming back!”

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(Bloomfor) - Posted 3 years ago

“Wonderful products”

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(BLOMST Los Angeles) - Posted 3 years ago

“The flowers game out great and I will highly recommend it”

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(Its Just For You) - Posted 3 years ago

“I'm very happy!”

Helpful Report

(Petals @ Bibendum) - Posted 3 years ago

“I ordered on the morning of Valentine's day and was notified the flowers would be delivered by 6pm. At 7:10pm I was notified that they were unable to deliver my order and would be refunded. I went to my valentine's date empty handed.”

Helpful Report

(Poppy's Florist) - Posted 3 years ago

Thank you so much for providing your feedback, Dean – it means a lot to us that you took the time to let us know about your experience. We apologize for not being able to deliver your order on Valentine's Day, and for the disappointment that caused. We would be very grateful if you could tell us how we can improve to ensure this doesn't happen again. We would also love to try something to make up for your issue if you agree?

Posted 3 years ago

“I ordered the flower bouquet for 14th Feb and received the bouquet on 17th Feb at 10 PM.”

Helpful Report

(Santa Monica Florist) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews