Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

Write Your review

Tell us how Floom made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst bouquet. Never again.”

Helpful Report

(Artistry In Flowers) - Posted 3 years ago

Hi Susan, thank you for your review. We appreciate the feedback and we also appreciate you contacting us regarding your order. We are sorry that we weren't able to come with a solution that you felt rectified the situation and we will use your feedback to do better moving forward.

Posted 3 years ago

“The flowers were a gorgeous mix of varied pastels. Plus, the message that I asked to be included was handwritten by the Floom staff; what a warm and unexpected touch. In addition, I had a question while I was placing the order and was able to get an immediate response via the chat function. I placed my order from the U.S. to a delivery address in the U.K. and could not have been more pleased with the entire process. I am sure I'll use Floom again.”

Helpful Report

(Garden Of Eden Flowers) - Posted 3 years ago

“Very good!”

Helpful Report

(Bursting Bud) - Posted 3 years ago

“The flowers did not turn up on the day. When I phoned the Floom team reacted very quickly and professionally to resolve the issue”

Helpful Report

(Flower Connection UK) - Posted 3 years ago

“We live in California and wanted to send our son a birthday surprise to his flat in London where he lives and works. It was super-easy to do this and the delivery was spot-on as promised. Bravo, FLoom!”

Floom 5 star review on 23rd February 2023

Helpful Report

(Garden Of Eden Flowers) - Posted 3 years ago

“The order was delivered a day late and communication was very poor.”

Helpful Report

(Noble Garden Glendale) - Posted 3 years ago

“Both recipients loved their flowers! Delivery on time and with care.”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Shocking service, they promised me a refund for sending flowers to my mother that looked nothing like the ones I ordered. I still have not received this”

Helpful Report

(Marys Florist) - Posted 3 years ago

“Placed an order for same day delivery, order did not arrive until the next day. Whoever reached out was not helpful and has yet to connect me to the manager. I was offered a $5 discount for the trouble which is not sufficient.”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

Hi Sami, thank you for your review. We are sorry about the delay with your delivery. We will be in contact with you via email with more information to help resolve your issue.

Posted 3 years ago

“Thank you!!!!!”

Helpful Report

(At Florist Ltd) - Posted 3 years ago

“Amazing and fast service”

Helpful Report

(Blooms By Cag) - Posted 3 years ago

“I paid 100 pounds for the flowers on my wife's birthday eve. The order was postponed twice, and on the birthday night, the manager texted me that the delivery is not possible, and money will be refunded in 10 days. So I have to rush to the nearest florist to buy flowers in the morning. Awful service as it is.”

Helpful Report

(Lynne Floral Art) - Posted 3 years ago

“Excellent service and so easy to use. Bought a lovely peony that I look forward to enjoying in a few months time.”

Helpful Report

(Cora Louise) - Posted 3 years ago

“Flowers were lovely but delivered a day late and I was still charged full delivery charge”

Helpful Report

(Flowercrazy) - Posted 3 years ago

“Greta experiece”

Helpful Report

(NYC Floral Decorators) - Posted 3 years ago

“Great service!”

Helpful Report

(JNJ Floral) - Posted 3 years ago

“First time with Floom, and the recipient got very much what I hoped for and was delighted. I had checked with some other sites and they were out of stock or needed a few working days at least, so I was surprised in a good way. Thank you!”

Helpful Report

Posted 3 years ago

“The best part about my experience was that the flowers that were delivered were beautiful and good quality. The driver was also very kind and corteous; however, the delivery was made outside the promised delivery window which complicated things for the recipient. I tried to get updates using the chatbot but it would take long to respond and never truly resolved my issue. As beautiful as the flowers were, due to the tardiness of the delivery (especially seeing as how they charge a large-ish sum for it), I do not think I will use this service again.”

Helpful Report

(Flower Of The World) - Posted 3 years ago

“Beautiful flower arrangements to choose from but when your order doesn't arrive for a grieving family, and there is no notification that it wasn't sent, no detail online and a required exchange with customer care, not ideal and won't be using this service again.”

Helpful Report

(Zenn Florists) - Posted 3 years ago

Hi Julio, thank you for your review. We are sorry that we failed to deliver the arrangement you selected. While we refunded you, this doesn't make up for the fact that we didn't help to mark the occasion you trusted us with.

Posted 3 years ago

“excellent experience!”

Helpful Report

(4 Seasons Creations) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews