Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were beautiful. Delivery was delayed by 2 days.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Lovely flowers and good presentation overall. Only gripe I have is that you don't get a lot of flowers considering the amount you are paying for them.”

Helpful Report

(Pavilion Flowers) - Posted 3 years ago

“Excellent bouquet which was delivered in very well protected packaging. My mum was delighted.”

Helpful Report

(F For Flower) - Posted 3 years ago

“While the online experience was quick and easy the actual flowers left a lot to be desired. I was called and informed that they didn't have a sufficient amount of the pink and white peonies I ordered (which was great - appreciated the heads up) and would fill the bouquet with garden roses to complement and I was fine with the sub though the cost was high for what I'd be receiving. But what arrived was a mix of peonies, garden roses, and tea roses all in a mix of colours that didn't coordinate at all. It was clearly just whatever was left lying around. Not a great experience, especially considering the cost.”

Helpful Report

(Green Fresh Florals + Plants) - Posted 3 years ago

“Ordered flowers for Valentine’s Day that weren’t even sent out for delivery until February 15. Then they were marked “delivered,” but I couldn’t find them anywhere. When I wrote to help center, they didn’t offer a refund or any real support. Instead gave me 20% off my next order, for a service I have no intention of using again given this experience.”

Helpful Report

(A&B Flower Shop) - Posted 3 years ago

“Everything was perfect !”

Helpful Report

(Blooms By Cag) - Posted 3 years ago

“Merci pour la plante superbe et la livraison rapide !”

Helpful Report

(Orchidya) - Posted 3 years ago

“Very good service”

Helpful Report

(Green Fresh Florals + Plants) - Posted 3 years ago

“Excellent same day service ! Prompt delivery! Beautiful arrangement! Thoroughly satisfied”

Helpful Report

(Stems Wilder) - Posted 3 years ago

“Beautiful flowers and seamless delivery!”

Floom 5 star review on 20th February 2023

Helpful Report

(Orchid Republic) - Posted 3 years ago

“Excellent service, quick delivery and very nice flowers.”

Helpful Report

(Croydon Blooms) - Posted 3 years ago

“Beautiful flowers delivered on time - who could want better service than this?!”

Helpful Report

(Bunch Florist Bristol) - Posted 3 years ago

“Very efficient- wonderful flowers!”

Helpful Report

(Yasmine Florist) - Posted 3 years ago

“Website claims hand delivered but is actually delivered by DPD. Delivery was several days late and had to be collected my recipient in the end. Support ignored all emails to chase up. Recommend against using this seller, opt for a local company instead”

Helpful Report

(Cora Louise) - Posted 3 years ago

“Product was not delivered Very disappointed”

Helpful Report

(Lulu's Flowers Of Hampstead) - Posted 3 years ago

“Beautiful flowers, delivered punctually!”

Helpful Report

(Siansah's Florist) - Posted 3 years ago

“Easy to use and lovely flowers”

Helpful Report

(Stems Wilder) - Posted 3 years ago

“great service!”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Flowers where far from what was expected roses half dead more leaf and and green flowers lost in folage. For 65 pound I expected alot better from this company”

Helpful Report

(Cora Louise) - Posted 3 years ago

“Ordered the Love Colors bouquet for Valentine's Day - what was delivered (after 9pm!) didn't look like the picture online, and they forgot to include the card! Instead of pink/peach roses and Aster, they used red roses and some sort of other flower.”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews