Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I understand valentine’s is the biggest day of the year, but fact is, your website failed, I got an error message instead of confirmation, and hence had no choice but to use another website. A couple of hours later, I get a confirmation from Floom by email. I then ask Floom to cancel the order but simply get the reply that I ordered and hence it stands as is. How can an error message equate to an order?”

Helpful Report

(Petals In The Mist) - Posted 3 years ago

Thank you so much for giving us an honest update on your experience with Floom, Thomas. We really appreciate it. We're sorry you experienced error messages when using our website, and that you had to use another provider. It's unacceptable that you didn't receive the confirmation you needed in time to ensure a successful delivery. We'd like to make it up to you and make sure you have a better experience in the future. In light of your situation, what can we do to improve our service for you? How can we make things better for you in the future?

Posted 3 years ago

“Flowers didn’t arrive on V-day, unfortunate. System stated that it arrived the next day, but still no flowers. Thankfully, girlfriend lives in doorman building so it’s logged into system if anything is received, but no flowers... Hope Floom refunds!”

Helpful Report

(Andrea's Flower Shop) - Posted 3 years ago

Thank you so much for taking the time to let us know about your experience. We truly appreciate it. We apologize sincerely for the issues that occurred with the delivery of your flowers and we regret that they did not arrive on Valentine's Day. We understand the frustration of this and apologize again for the inconvenience. It looks like we last emailed you over the weekend offering a refund or redelivery, but have not heard from you. Would you mind responding to that email so we can resolve the matter?

Posted 3 years ago

“Ordered flowers and my order said 'delivered' but they weren't. I reached out to floom and they couldn't reach the delivery service. Was forced to cancel and refund my order”

Helpful Report

(Lux B Flowers) - Posted 3 years ago

“Everything was great, except the pricing. Had to go for it since it was last minute, but it made a biggg hole in my pocket.”

Helpful Report

(Bloomfor) - Posted 3 years ago

“Got a delivery message when the order was not delivered yet. Recipient started to ask neighbours and concierge, but no one has seen our flowers. Contacted support, was told that the order was indeed delivered. Then 5 hours later , the driver arrived to the apartment. So the recipient recieved the flowers in the end, but the surprise was ruined by an erroneous delivery message.”

Helpful Report

(Harley's Flowers) - Posted 3 years ago

“Easy order, delivery on time, flowers are like advertised. I recommend !”

Helpful Report

(Flùr Flowers) - Posted 3 years ago

“The flowers were great, but the Floom platform was not. Impossible to speak to a human, website was buggy and crashed, and delivery updates were wrong. I’d recommend an independent florist.”

Helpful Report

(Verdure Floral Design) - Posted 3 years ago

“very quick delivery with it being on time, as well as well presented.”

Helpful Report

(PM Flowers) - Posted 3 years ago

“My order, to a guest of a hotel, was left outside the hotel room and then disappeared. Not entirely Floom's fault, although clear instructions were given to deliver to reception. However customer support handling was poor - difficult to communicate with and i have still not heard back. Had to investigate and resolve the issue myself”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

Thank you for taking the time to provide feedback about your experience with Floom, Tobias. We appreciate you letting us know about your order being left outside of your hotel room and then disappearing. Generally our drivers are not allowed in hotels beyond reception, so it may be worth asking the hotel if they placed the flowers there themselves. At any rate, please don't hesitate to reach back out if there's any issues we can help resolve.

Posted 3 years ago

“My order was never delivered, customer service never reached back out. Terrible service.”

Helpful Report

(Santa Monica Florist) - Posted 3 years ago

“Superb Service”

Helpful Report

(Nicki’s Florist) - Posted 3 years ago

“Worst florist delivery service EVER Such a horrible experience”

Helpful Report

(Enchanted Florist) - Posted 3 years ago

Thank you for your feedback and for taking the time to let us know about your experience. We are sorry that our service was not up to your expectations - it's never easy hearing bad news, but we do appreciate your feedback. We strive to provide fast, reliable delivery and the highest quality products possible. What happened exactly that made you feel like the the delivery was not great? How can we make things better for you and ensure that this doesn’t happen again? We would love to hear your feedback. Thank you again for bringing this to our attention.

Posted 3 years ago

“Flowers were not delivered as requested.”

Helpful Report

(Enchanted Florist) - Posted 3 years ago

“Flower was in good condition but I think I paid way more than other shops.”

Helpful Report

(Abigail’s Flowers FC) - Posted 3 years ago

“Excellent service and choice”

Helpful Report

(Red Floral Architecture) - Posted 3 years ago

“I paid for a delivery on a certain date. The service said it had been attempted but I did not find evidence of that on the door camera footage. I requested for re-delivery. I received an email notifying me that the bouquet was delivered but my friend (for whom the bouquet was intended) was home the entire day. She did not get a buzz at the door and did not receive the delivery.”

Helpful Report

(Andrea's Flower Shop) - Posted 3 years ago

“The order came and looked wonderful. Very happy with everything.”

Helpful Report

(Carroll Flower Shop) - Posted 3 years ago

“The website and purchase experience were both great. However, the flowers began dying almost immediately even though we prepped the flowers for a vase according to instructions. This usually allows for a week or more of healthy flowers, but not this time.”

Helpful Report

(Sol Ambiance) - Posted 3 years ago

“So impressed by the standard of service and products. I live overseas and it couldn’t have been easy to send a beautiful bouquet to my dear friend in Scotland.”

Helpful Report

(Dried Flowers) - Posted 3 years ago

“Flowers were great. Poor communication. Flowers were delivered on Monday night, but confirmation was received the following evening. Also, hidden taxes and fees at the end of checkout were not appreciated.”

Helpful Report

(Noble Garden) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews