Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved it so much. Speedy and gorgeous flowers”

Helpful Report

(Doolittles Of Covent Garden) - Posted 3 years ago

“Awesome service ! The flowers arrived fast..”

Helpful Report

(Orchidya) - Posted 3 years ago

“On February 13, I placed an order for a bouquet of flowers and the delivery was to be made on February 14. On the 15th, your company canceled this order and immediately sent the shipping fee to my bank account, while also sending me a notification email with the message: "I'm sorry your order hasn't arrived and we've been unable to reach the florist for a delivery update. I've now canceled and refunded your order so please allow 5-10 working days for the funds to land in your account." but after February 15, Today is March 2 and I still haven't received any money back in my bank account.”

Helpful Report

(Zenn Florists) - Posted 3 years ago

Hello Lambjano, Thank you for bringing up your refund issue. We take these matters seriously and I see we did reissue your refund on March 1st which should now be fully processed. If it isn't please let us know directly at: support@floom.com, thank you!

Posted 3 years ago

“Excellent flowers - the birthday girl loved it!”

Helpful Report

(Morning Flowers) - Posted 3 years ago

“It was perfect.”

Helpful Report

(The Secret Garden) - Posted 3 years ago

“The flowers didn’t get delivered”

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(Le Fleur D) - Posted 3 years ago

Hello Besty, I'm so sorry your order wasn't able to be delivered. I see we have fully refunded you, please let us know if you have any further concerns by emailing us directly at: support@floom.com, thank you.

Posted 3 years ago

“The flowers were exquisite and we’re very pleased with the delivery but you still charged me for delivery even after offering me a code for free delivery, and never replied to my email.”

Helpful Report

(Amelia Rose Floral Couture) - Posted 3 years ago

“Pro: Beautiful flowers and loved the option of same day delivery. Loved the experience Con: message box was limited and the billing and sender name was automatically the same. It’d be nice to manually edit the sender name and/or add a name”

Helpful Report

(Nigella SF) - Posted 3 years ago

“Easy online excellent arrangements that on a consistent basis everyone to whom I have sent flowers always say how beautiful and lasting they are”

Helpful Report

(Saints Flowers North) - Posted 3 years ago

“My order was delivered at the wrong apartment even though I added the right one into the “delivery instructions””

Helpful Report

(SAHOLA Flower Fashion Boutique) - Posted 3 years ago

Hello Laura, I'm so sorry your order was directed to be dropped off at the wrong apartment upon arrival. I do see your order was recovered with help from our florist partner and the doorman. Please let us know if you had any further questions or concerns, thank you.

Posted 3 years ago

“easy to use the website and has good quality flowers, the only thing I would have appreciated is getting an email when the flower is out for delivery or the status of the order.”

Helpful Report

(Sanita's Flowers) - Posted 3 years ago

“the flowers were beautiful!”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 3 years ago

“Service on time brought smiles”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 3 years ago

“Great punctual service on a same-day delivery”

Helpful Report

(Croydon Blooms) - Posted 3 years ago

“Flowers never delivered and company didn’t follow up about the delivery after several emails. They claimed the local delivery couldn’t deliver the flowers and that an extra delivery fee would be charged. Flowers were never delivered.”

Helpful Report

Posted 3 years ago

Hello Debra, I'm so sorry our florist partner wasn't able to deliver your order on the date requested. We have submitted a full refund for your order and if you have further questions or concerns please let us know at: support@floom.com, thank you!

Posted 3 years ago

“Terrible. Despite ordering a $200 bouquet several days in advance, the flowers did not arrive on the scheduled day. Not only did Floom not re-attempt to deliver the next day or find an alternative florist, they simply canceled! I was offered a paltry $20 credit for a future order. Thanks but no thanks - I will never use this service again, and I have told my friends that I previously recommended Floom to stop using it. Waste of time and money.”

Helpful Report

(Ray Florets) - Posted 3 years ago

Thank you so much for your feedback, Jennifer. We are so sorry to hear about the unfortunate circumstances you faced with your order - it sounds very, very disappointing. We absolutely understand your dissatisfaction. We apologize for this and would love to hear your thoughts on how we could have better addressed your situation. We truly value your feedback and appreciate you taking the time to write to us. Your opinion and experience is exactly what helps us to improve the services that we deliver to our customers. Thank you again for your review and we look forward to hearing your thoughts.

Posted 3 years ago

“Super speedy delivery and impeccable service”

Helpful Report

(Essence) - Posted 3 years ago

“Very good, lots of choice, easy purchasing experience, and timely delivery.”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Excellent service, delivered on time. Good quality flowers”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“My flowers were not delivered on the scheduled date (2/25/23) and are still not delivered”

Helpful Report

(Santa Clarita Florist) - Posted 3 years ago

Thank you so much for taking the time to provide feedback about your experience with Floom. We are sorry to hear that your flowers were not delivered on time, though it does show in our system the flowers were received. If this is not the case, please let us know. We'd be happy to help!

Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews