Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online process was efficient. End product was delivered in a broken pot.”

Helpful Report

(F For Flower) - Posted 3 years ago

Hello Stu, I'm so sorry for the damaged pot you received. Please send any images of the delivered order to our support team directly at: support@floom.com and we'll inform our florist partner and offer a resolution as soon as we can, thank you!

Posted 3 years ago

“Great delivery. She loved the flowers!”

Helpful Report

(Blooms & Gifts Shop) - Posted 3 years ago

“Order still has not been delivered and have had a difficult time connecting with support service to resolve”

Helpful Report

(Artistry In Flowers) - Posted 3 years ago

Hello Adam, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 3 years ago

“Said to order before time limit to get it on Valentine’s Day. So I did and I didn’t get it on Valentine’s Day. On top of this it says it’s delivered when it never has arrived.”

Helpful Report

(F For Flower) - Posted 3 years ago

Hello John, I'm so sorry your Floom order wasn't delivered on time for the special holiday. We have emailed you directly to confirm your order details. Please respond as soon as you can and we'll investigate your order further, thank you.

Posted 3 years ago

“Flowers were fresh and beautiful. Delivery on time too.”

Helpful Report

(Yuki Flowers Oxford) - Posted 3 years ago

“the rose quality and packages were very poor with simple separate paper wraps, not worth for the payment !”

Helpful Report

(Blooms & Gifts Shop) - Posted 3 years ago

Hello Neptune, I'm so sorry for the rose and package quality issues you experienced with your delivery. Please send any images of the delivered order to our support team directly at: support@floom.com, thank you!

Posted 3 years ago

“The delivery was very late and the flowers is nothing close to those on the photo.”

Helpful Report

(Anastasia Flowers) - Posted 3 years ago

Hello Adilkhan, Thank you for letting us know about your experience with Floom. We apologize for the late delivery and for the flowers not looking like the photo. We are sorry that we didn't exceed expectations on this occasion. Please email any images you have to our support team directly at: support@floom.com, thank you.

Posted 3 years ago

“Awful. I ordered on 2/13 for delivery on 2/14 and it arrived 2/15 at 7pm? Flowers looked depressed at that point. A truly terrible experience.”

Helpful Report

(Andrea's Flower Shop) - Posted 3 years ago

Hello Rich, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a delivery fee refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 3 years ago

“Great service!”

Helpful Report

(Ode A La ROSE- Chicago) - Posted 3 years ago

“Flowers weren’t delivered. Still haven’t heard an update from Floom. Really poor communication and service.”

Helpful Report

(Lux B Flowers) - Posted 3 years ago

Hello Samuel, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 3 years ago

“Lovely flowers, flawless delivery”

Helpful Report

(Mad Lilies) - Posted 3 years ago

“Delivered flowers on time as expected. Arrived in good condition.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“much better than expected.”

Floom 5 star review on 16th February 2023

Helpful Report

(Blooms By Cag) - Posted 3 years ago

“Great service!”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Same delivery, life saviour for me. Would use them again. I also heard the delivery person was friendly.”

Helpful Report

(Lynne Floral Art) - Posted 3 years ago

“Everything from choosing a bouquet to paying for the order and its delivery was easy and convenient. I will recommend you to my friends and colleagues. Thank you very much”

Helpful Report

(Blossom Flower Shop) - Posted 3 years ago

“Flowers arrived and were damaged, bag broken, flowers falling out of the bag. Just not described as advertised. Have already been offered 15% discount for a new order as an apology but you offer that anyway as an incentive to order again…so that’s not customer services as I won’t be ordering again”

Helpful Report

(Rushes) - Posted 3 years ago

“I never got my order on Valentine’s Day.”

Helpful Report

(Creative Flower Shop) - Posted 3 years ago

Hello Esteban, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 3 years ago

“Delivery went well and delivered to the flat. Beautiful flowers by the florist and a job well done”

Helpful Report

(Ray Ray's Flowers) - Posted 3 years ago

“Website was down”

Helpful Report

(Delta Of Venus) - Posted 3 years ago

Hello Nuno Miguel, I'm so sorry you weren't able to use the site for short time this past week. We experienced a high volume of traffic that was unfortunately the cause of the site outage. Thank you for your understanding.

Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews