Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish service Lied to me twice and then cancelled the order with no further discussion”

Helpful Report

(Sun Florist) - Posted 3 years ago

Hello Fergal, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 3 years ago

“Missed original delivery date. Then claimed delivery the next day, but nothing was actually delivered. Never using again.”

Helpful Report

(Urban Botanica SF) - Posted 3 years ago

Hello Richard, I'm so sorry we were not able to deliver your order on time on such an important date. We emailed you directly to follow-up and confirm your delivery details, please respond as soon as you can. Thank you.

Posted 3 years ago

“Ordered flowers at 9 am, on the busiest day of the year, Valentines. Delivered before lunch. Excellent service, thank you”

Helpful Report

(Red Floral Architecture) - Posted 3 years ago

“Very Good! Nice flowers delivered on time”

Helpful Report

(Bimba) - Posted 3 years ago

“Fast delivery, lovely bouquet”

Helpful Report

(Blossom And Thread London) - Posted 3 years ago

“Great experience and up to my expectations!”

Helpful Report

(Floral Hall) - Posted 3 years ago

“Excellent flowers as expected. Highly recommended”

Helpful Report

(F For Flower) - Posted 3 years ago

“I had good experience, flowers were beautiful and delivery was on time”

Floom 5 star review on 16th February 2023

Helpful Report

(Flùr Flowers) - Posted 3 years ago

“So many choices of flowers! Great aesthetic!”

Helpful Report

(Flower Station) - Posted 3 years ago

“excellent delivery highly recommend this place. flowers cam eina real nice black box and well written note.”

Helpful Report

(Orchidya) - Posted 3 years ago

“The flowers were a day late.”

Helpful Report

(At Florist Ltd) - Posted 3 years ago

Hello Ozzie, I'm so sorry your order was delivered a day late. I will inform the florist of your feedback and I've submitted a refund of your delivery fee charge due to the wait. Thank you for letting us know.

Posted 3 years ago

“Loved the service”

Helpful Report

(Red Floral Architecture) - Posted 3 years ago

“Never received my order said sent to neighbours but never got it. £130 down the drain. Hoping to get refund”

Helpful Report

(Lux B Flowers) - Posted 3 years ago

Hello Jodie, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund for you, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 3 years ago

“Reliable, on-time delivery”

Helpful Report

(Lovely Blooms Decorations Corp) - Posted 3 years ago

“Speedy delivery”

Helpful Report

(NYC Floral Decorators) - Posted 3 years ago

“The stale flowers were delivered very late in the evening, nearly killed the spirit of the event.”

Helpful Report

(Anastasia Flowers) - Posted 3 years ago

Hello Karam, I'm so sorry we weren't able to complete the delivery of your order on time. We have submitted and processed a delivery fee refund for you. We have emailed you directly to confirm, please respond if you have any further questions or concerns, thank you.

Posted 3 years ago

“The delivery was ontime and the flowers are beautiful. Just a small problem on their website being not accessible on most of the day during Valentines.”

Helpful Report

(Sanita's Flowers) - Posted 3 years ago

“I can always rely on Floom to deliver professionally arranged and personalized floral presentations for my loved ones.”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Poor service. Over 24 hours late on delivery and it wasn't even the correct item. I want a refund”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

Hello Nick, I'm so sorry you were left disappointed by your flower delivery delay and the substitutions made. We will send your feedback to our partner florist right away. I see we have submitted a refund for you and emailed you to confirm. Please respond to the email directly with any further questions or concerns you may have, thank you.

Posted 3 years ago

“Very easy from start to end.”

Helpful Report

(Cartwright & Butler) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews