Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers - arrived promptly. Same day! I had never used Floom before. Leap of faith. I was very happy.”

Helpful Report

(Trublooms) - Posted 3 years ago

“The flowers were nice but the note that came along with it brought the whole thing down. For a $200+ Bouquet, you would expect a nice card, but all they did was print it out on jagged pieces of paper, and slap it on another piece of paper. It looks more like a ransom note than a nice card for a bouquet.”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 3 years ago

“Easy website. Liked first order discount. Fast, next day delivery.”

Floom 5 star review on 21st January 2023

Helpful Report

(A&M Floral Place FC) - Posted 3 years ago

“Ordered from the US for a UK friend whose house is not the easiest to find. The flowers arrived as scheduled. The recipient loved them, snapped a photo to send me as a text and I was pleased to see that they were beautiful and exactly as shown on the website. I'm glad to have discovered Floom.”

Helpful Report

(PM Flowers) - Posted 3 years ago

“You couldn’t fulfill the order and are making me wait 10 days to get the money back. Hopeless customer service.”

Helpful Report

(Petals In The Mist) - Posted 3 years ago

“Lovely flowers delivered on time”

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(Clapham Flowers) - Posted 3 years ago

“Beautiful flowers Super fast delivery Perfect”

Helpful Report

(Blossom Florists) - Posted 3 years ago

“The quality of the bouquet was very good. However, the size was really small for the price. I had even upgraded to the largest size offered.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Very happy with my purchase. I was trying to match the flowers to my friends kitchen colours. So it was important to me that the bouquet was exactly like the website picture. It was, so I am relieved. Flowers were fresh and beautiful.”

Helpful Report

(Bursting Bud) - Posted 3 years ago

“Ordered at 7:30 AM for same-day delivery. Delivered between 6 and 6:15 PM. Plant delivered was not the same as advertized.”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

“I ordered a bunch of flowers for my anniversary since I was travelling. The bouquet was exactly as described, and the note was handwritten, which was a great touch. Excellent service all round”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“it was perfect”

Helpful Report

(Abigail’s Flowers FC) - Posted 3 years ago

“Iceland poppies - glorious colours, my recipient needed some cheer and Floom provided just that. Delighted!”

Helpful Report

(Stems Wilder) - Posted 3 years ago

“Great service. I had to last minute order on the day and the flowers arrived within a few hours and were stunning! Exactly what I needed for a last minute purchase.”

Floom 5 star review on 19th January 2023

Helpful Report

(PM Flowers) - Posted 3 years ago

“I've still not received my order!!!!”

Helpful Report

(Pinks And Roses London) - Posted 3 years ago

“Great service and beautiful bouquets”

Helpful Report

(Jean Page Florist) - Posted 3 years ago

“Service is good and options are nice but seems very overpriced. Would use again though.”

Helpful Report

(Flowers By Blooming Affairs) - Posted 3 years ago

“Good service. Thank you.”

Helpful Report

(Patiflora) - Posted 3 years ago

“lovely customer service!”

Helpful Report

(Nigella SF) - Posted 3 years ago

“The best flowers delivery”

Helpful Report

(Flower Station) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews