Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t see the arrangement. I sent it to son and daughter in law. Sympathy for a 17 year old dog. Due to the circumstances, I felt uncomfortable asking them to take a picture. I spent a long time researching before I selected”

Helpful Report

(Lovely Blooms Decorations Corp) - Posted 3 years ago

“flower were not as photos”

Helpful Report

(Saints Flowers East) - Posted 3 years ago

“My girlfriend was very pleased. Will purchase again.”

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(Flowers On The Ave) - Posted 3 years ago

“Worst service I've ever had. They don't even deserve one star.”

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(Pinks And Roses London) - Posted 3 years ago

“Very timely effortless and lovely bunch of flowers delivered. Could be a tad cheaper!”

Helpful Report

(Lulu's Flowers Of Hampstead) - Posted 3 years ago

“Spent an entire day chasing an order that I sent as a gift that was marked as delivered on the day I ordered it but it was never delivered. I was told it was given to a random person somewhere in the block of flats with no instructions on how to find them. Long story short the wrong flowers were delivered on the wrong day - which I figured out on my own after being ignored for several hours - and I will not be using this service again.”

Helpful Report

(Anastasia Flowers) - Posted 3 years ago

“I didn't receive timely confirmation that the flowers were delivered. I received a text from the recipient (after the delivery window) that they got the flowers when they returned home. I got an email from Floom the following day that the flowers were delivered, way after the fact. It would have been good to know the time that the flowers were delivered. I thought they hadn't come at all and was relieved when I heard from the recipient.”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

“Loved it, easy process to order and a very happy wife.”

Helpful Report

(Edie Rose) - Posted 3 years ago

“Great service.”

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(Sherree Francis Flowers) - Posted 3 years ago

“Beautiful and great service.”

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(PM Flowers) - Posted 3 years ago

“Fantastic service all the way through. Thank you, will definitely be using again!”

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(Blooms By Cag) - Posted 3 years ago

“I sent an arrangement to a special friend in the UK from the US. What arrived was so much more than the example picture. My friend was overcome. Thank you!!”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Easy, A1 service!”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

“The flowers have still not arrived! I chased up yesterday via webchat and somebody said they’d follow up. But still not heard anything and no sign of the flowers.”

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Posted 3 years ago

“Easy to use - successful delivery on time”

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(Essence) - Posted 3 years ago

“Same day delivery went off without a hitch, arrived midday and looked beautiful. I will definitely be using Floom for routine future orders. They just became my go-to in San Diego.”

Floom 5 star review on 14th January 2023

Helpful Report

(Timeless Blossoms) - Posted 3 years ago

“Amazing service, beautiful flowers! Thanks for making my day!”

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(PM Flowers) - Posted 3 years ago

“Nice flowers, but awful delivery comms: despite calling Floom on the day, the delivery window couldn't be narrowed from 'between 10am to 6pm'. Received a 'delivered' notification at 5:55pm, but the flowers almost an hour later. The notification was obviously a lie, intended to mark the delivery as being on time. Tbh I don't really care about the lateness (I wouldn't have mentioned this if they hadn't asked for feedback) but the awful communication and the weird lie mean I'll not use Floom again.”

Helpful Report

(Iridescent Florals) - Posted 3 years ago

“Love it! Best flower site”

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(Farabela’s Touch) - Posted 3 years ago

“Good service, good product which I'm happy to recommend and will order again. The website on mobile could be a little faster, it uploads a bit slowly.”

Helpful Report

(Sol Ambiance) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews