Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flower bouquet that my boyfriend received was beautifully arranged! The only reason I can't give five stars is because one of the roses appeared to be a bit rotted at the bottom already and the petals started browning within a day.”

Helpful Report

(Nostalgia D Glorious Flowers) - Posted 3 years ago

“Great easy to navigate website, fast delivery, & beautiful arrangements!”

Helpful Report

(PM Flowers) - Posted 3 years ago

“The representative was super helpful and responsive when my bouquet got lost.”

Helpful Report

(PM Flowers) - Posted 3 years ago

“I was extremely disappointed with my order. I placed an order for orange chrysanthemums. The flowers that were delivered were pink and green, pale, and not at all as pictured on the website. To be honest, they are ugly. When I emailed customer service and sent photos, Stacey essentially said “too bad, so sad.” I expected better customer service and I do not recommend purchasing flowers from Floom.”

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(The Flower Gallery) - Posted 3 years ago

“Beautiful flowers, purchased in US for friends in England. Easy!”

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(Gardenia Of London) - Posted 3 years ago

“Excellent flowers (particularly from Clapham flowers) that last ages. Such a convenient way of ordering bouquets at short notice, big fan!”

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(Clapham Flowers) - Posted 3 years ago

“Flowers were ordered for Tuesday delivery, never turned up. I called late Tuesday and was told it was an IT issue and I would be refunded. The flowers were then sent for 8pm delivery to a business address, then redelivered the next day when the recipient was not working. I contacted Floom again to express my last conversation was that I was being refunded, and I am still waiting for them to 'get back to me'. Just order directly with the florists if possible”

Helpful Report

(PM Flowers) - Posted 3 years ago

“The flowers that were delivered looked NOTHING like the floral arrangement I chose and paid for. The flowers that were delivered were not a $100 bouquet. I was duped and overcharged.”

Helpful Report

(Little Finn's Flowers) - Posted 3 years ago

“I was excited to suprise my mom with flowers on her birthday but they weren’t delivered on time. So I contacted Floom through chat and was assured they would arrive the next day. However although the status says it’s prepared for a day now, my mom still hasn’t received the flowers :(”

Helpful Report

(Kendall Flower Shop) - Posted 3 years ago

“I’m very happy with my purchase from Floom. I ordered on a Sunday night for a Monday delivery. A beautiful, high quality bouquet was delivered to my friend for her birthday by 2pm.”

Helpful Report

(SAHOLA Flower Fashion Boutique) - Posted 3 years ago

“I placed an order first thing Monday morning 1/9 and paid for same day delivery. After contacting customer support the afternoon of Tuesday 1/10, I received a delivery confirmation email after business hours, so the recipient will not receive her flowers until 2 days after I ordered them for her first day at new job.”

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(William Paul Floral Design) - Posted 3 years ago

“Flowers were not delivered even tho it was ordered in advanced.”

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(Sergey Florist) - Posted 3 years ago

“My overall experience with Floom has been poor. From the start I did not receive a confirmation email of my purchase until the next day and there were no updates or tracking for delivery. The flowers were delivered outside of the delivery window, and only after I contacted customer support. I didn't even receive confirmation that they were delivered from Floom until many hours later. The bouquet itself was sub par for the cost of the purchase. Several flowers came with broken stems or wilting/browning blooms. I would not buy from Floom again and will not recommend this service to anyone looking for high quality flowers.”

Helpful Report

Posted 3 years ago

“Stale, yellowing flowers. Way too much money for what looked a lot smaller than the pictures!”

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(SMON SHOP) - Posted 3 years ago

“Quick delivery. Beautiful arrangement.”

Floom 5 star review on 10th January 2023

Helpful Report

(Lulu's Flowers Of Hampstead) - Posted 3 years ago

“I ordered once. I have since been spammed by email. The first was clearly a form letter claiming to be the manager reaching out personally. Since then, I have been spammed by a site which collects reviews. I have tried to unsubscribe. I will try again. In addition, this review form doesn't have the options which are actually appropriate (no "same day" choice, for example). I hope they get their act together as a company and get professional because it is an excellent idea. Shame. Good service, but I cannot recommend due to the spam.”

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(Eternal Petals) - Posted 3 years ago

“Beautiful flowers , my sister loved them”

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(Rose & Mary) - Posted 3 years ago

“Warning: do not risk using this service. I ordered flowers for a special occasion that were never delivered. I reached out to Floom customer service twice and they’ve ignored me. I’m having to dispute the scam with my credit card.”

Helpful Report

(Olympia Flowers) - Posted 3 years ago

“I was really satisfied with the flowers and the fast delivery. I'll definitely try Floom again in the future.”

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(Croydon Blooms) - Posted 3 years ago

“The plants that were delivered were lovely and healthy. The recipients (keen gardeners) were delighted.”

Helpful Report

(F For Flower) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews