FloryDay Reviews

Name: FloryDay
Rating: 3.16

3.2 Rating 653 Reviews

54 %

of reviewers recommend FloryDay

Company Reviews

Questions

Metrics

3.2

Based on 653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really exciting designs, lovely fabrics and a pleasure to wear.”

Helpful Report

Posted 5 years ago

“Very impressed with ordering , to delivery, I contacted them to find out when my top was being delivered and they were so nice and polite and so helpful, I wouldn’t hesitate to order again, love the top it’s good quality and had lots of compliments so yes very pleased with whole process”

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Posted 5 years ago

“Blouse looked exactly as advertised, good fit and true to size .Very pleased with my purchase”

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Posted 5 years ago

“Great choice of quality garments, just a little different from the high street. Quick, efficient delivery too.”

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Posted 5 years ago

“Ordered some shoes, delivery between 5/9 days, then later I read the reviews, my heart sank thought they would take weeks to come or poor quality or it was a con and I'd lost my money, then on the eighth day as promised the shoes came, I was so pleased , beautiful quality, love them thank you”

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Posted 5 years ago

“I am extremely happy with the level of customer service shown in their returns policy. My Emails were responded to quickly and I returned my itms without any fuss. I received a full refund very quickly. From my experience I would recommend this company as being honest in their treatment of their customers.”

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Posted 5 years ago

“no problems/ z all good”

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Posted 5 years ago

“Lots of really nice clothes”

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Posted 5 years ago

“Happy with refund”

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Posted 5 years ago

Hi Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. If you want to return, you can submit the request here:https://www.floryday.com/about/email.php?type=after_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 5 years ago

Hi Thank you for your feedback.Please take our deepest apologies for all the problems you encountered. We believe all customers deserve the best quality products and highest levels of service. We hope every customer will be delighted with every purchase, but we also understand that not everything can be perfect. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 5 years ago

“Have so far bought 3 dresses and I'm very pleased with the quality and fit. Parcelling and delivery were very good. I have already recommended Floryday to friends”

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Posted 5 years ago

“Love the dress fits lovely quick response came in 5day”

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Posted 5 years ago

“I love the clothing range, a little disappointed in sizing, not quite true to Aussie sizes. Refunds a bit tricky”

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Posted 5 years ago

“first time I bought on line. I was so impressed with the service and how easy it was to communicate with the company. would certainly buy again”

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Posted 5 years ago

“Loved the shirt I bought. The dress liner was way too short and a much smaller size than the actual dress which was disappointing. Fabulous service tho regarding the return. I will buy from FloryDay again”

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Posted 5 years ago

“Quick service easy to order goods were not fitting but no requirment to return a/c credited amount spent minus postage”

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Posted 5 years ago

“Customer service is excellent. Response to email is fast. The quality of dress is excellent. I will patronise them again.”

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Posted 5 years ago

“Excellent service, always quick, efficient and easy. Clothes true to photos and sizing”

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Posted 5 years ago

“Have bought on a few occasions- Excellent service always. No problem when I had to exchange an item for a different size.”

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Posted 5 years ago

“Unfortunately the item I ordered did not suit. The returns process was very detailed and was an excellent service.”

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Posted 5 years ago

“I bought two items , one was perfect the other just not for me..sizing and photos spot on ,I returned the item with ease and a complete refund. Will definitely be using Floryday again 👍🏼”

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Posted 5 years ago

FloryDay is rated 3.2 based on 653 reviews