FloryDay Reviews

Name: FloryDay
Rating: 3.16

3.2 Rating 654 Reviews

54 %

of reviewers recommend FloryDay

Company Reviews

Questions

Metrics

3.2

Based on 654 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product”

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Posted 6 years ago

“Beautiful dress needed to be shortened”

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Posted 6 years ago

“Excellent service, dress I bought was good quality and a reasonable price. I will definitely use this company again.”

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Posted 6 years ago

“Everything received as ordered. Descriptions of the garments are accurate and I have been happy with most of my purchases but the feel of the fabric is a missing attribute when purchasing on-line.”

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Posted 6 years ago

“Dress is beautiful.”

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Posted 6 years ago

“Love the styles, love the fabrics, worry about the accuracy of the measurements used ( not standard cms or inches !?!?!) not pleased with the lack of refunds when items are returned!!!”

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Posted 6 years ago

“This dress was very unlike other items that I have bought from Floryday. It was completely shapeless and the material was awful. However, Floryday responded very promptly to my complaint and completely refunded my payment. This is good customer service.”

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Posted 6 years ago

“Love the styles but delivery charges for UK a bit steep so have to be very in love with item before purchase. Keep going though.”

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Posted 6 years ago

“After an issue with one order the customer service I received was excellent.”

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Posted 6 years ago

“me gusta lo que vende”

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Posted 6 years ago

“Have bought a few items and have found the service excellent. Ordering is easy and efficient. Had to return one item for exchange but the service and help and advice was really good. Will definitely keep buying from Floryday”

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Posted 6 years ago

“As I wasn’t satisified with my orders when they arrived, Floryday suggested nicely to refund me. They answered quickly and the customer service is good.”

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Posted 6 years ago

Hi Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 6 years ago

“Amazing customer service. I had a little issue with an item and customer services dealt with it really quickly and efficiently. Will definitely try them again.”

Helpful Report

Posted 6 years ago

Hi Gillian Jones, Thank you for your feedback.Please take our deepest apologies for all the problems you encountered. We believe all customers deserve the best quality products and highest levels of service. We hope every customer will be delighted with every purchase, but we also understand that not everything can be perfect. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 6 years ago

“First time I have made a purchase. Was pleased with the quality of dress.really speedily delivery.”

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Posted 6 years ago

“I liked my purchase. I wasn't familiar with the sizing. Dress was a little too big I gave to my niece and she loves it. Thank you.”

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Posted 7 years ago

“I would give FloryDay 10 out of 10 for an excellent service”

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Posted 7 years ago

“Love the dresses, and customer service has been very good”

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Posted 7 years ago

“Placed order then read bad reviews and lead time for delivery of items. I ordered the items for a wedding which was in 2 weeks time. I didnt realise they were coming from China. Got really worried. So i emailed them with my concerns and was going to cancel. But they assured me i would recieve them in good time. WELL!!! They did arrive in good time. All items were as in photograph. Didnt give 5 stars as all items were crammed into a small box.”

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Posted 7 years ago

“I love the dress, the only reason I have not given an Excellent mark is because the Shoulders are a little too narrow. Otherwise, colours are lovely and fit is good.”

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Posted 7 years ago

“Everything arrived”

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Posted 7 years ago

FloryDay is rated 3.2 based on 654 reviews