FloryDay Reviews

Name: FloryDay
Rating: 3.17

3.2 Rating 652 Reviews

54 %

of reviewers recommend FloryDay

Company Reviews

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Metrics

3.2

Based on 652 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality product”

Helpful Report

Posted 4 years ago

“One of the dresses is very good quality the other not so a hole appeared in the pocket after the first wear and the seam at the back pulled when j sat down”

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Posted 4 years ago

“Very happy now with fast refund. Thank you.”

Helpful Report

Posted 4 years ago

Hi Thank you for sharing your experience. We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 4 years ago

“I was alarmed when I read the poor reviews on this site of Floryday (after I had ordered an item from this firm!). When the item arrived, it was not what I wanted, so I contacted the firm via the internet as instructed. I received a reply very quickly. They did not require that I return the item and would refund the full cost of the garment. This they have done faster than they promised. One cannot complain at this service, which I found excellent.”

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Posted 4 years ago

“Online shop”

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Posted 4 years ago

“Thanks Floryday. I read the reviews for Floryday a couple of days after placing my order. I must admit I got a bit nervous but my experience with Floryday from start to finish has been very good. There was excellent communication with regards to an item that was out of stock; I received the refund for that well within the given time frame and the remaining items were then immediately dispatched. My goods arrived just in time for a special weekend I had planned. All in all Flory deserve this 4 star rating.”

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Posted 4 years ago

“I recently ordered two dresses from Floryday. They were true to the pictures and true to size. I have received many complements. The shipping takes longer since its shipped from China but if you're willing to wait its worth it.”

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Posted 4 years ago

“I had ordered a blouse that looked fitted on the website. After reading the reviews on this website I became worried that I was being scammed so I immediately tried to do more research. I saw the same blouse on another website on Amazon so I grew even more worried. Seeing the item in different pictures I decided I didn't like it anyways so I grew more adamant to cancel thinking I would be ignored or scammed. To my pleasant surprise I got an immediate reply and my item was refunded immediately. They of course offered other solutions but deferred to my request. I felt so much better having realized I hadn't been scammed and in fact had been treated with the utmost respect.”

Helpful Report

Posted 4 years ago

“Love the dresses super choice. Have had to return a few things (personal choice). No free returns but use Hermes. Money refunded to my account very quickly - you just have to read the returns policy carefully”

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Posted 4 years ago

“So far lve placed three orders and not been dissapointed, and the only reason l gave a four star because of the time it takes to get my order which is usually three weeks.”

Helpful Report

Posted 5 years ago

“I ordered two outfits. Delivery was as expected. One outfit was perfect, good quality and suited me well. Other was a dress and wrap. Unfortunately in two very different sizes, even though packed together. I contacted customer services. After a few prompt messages back and forth during which they gave me alternative options re money back or replacement they sent me a new outfit and told me to keep the original! The size of dress and wrap matched and looked lovely. I like their website as clothes are more unusual and interesting than most in UK. I hope to order more, so I'll see how it goes. So far I have been impressed with customer service.”

Helpful Report

Posted 5 years ago

“Just received my two blouses from Floryday. Although a longer wait than ordering from UK sites, I have to say pleased with my choice and perfect for me. I was worried after waiting some time and then reading reviews of cheap material, too big etc.. I knew from the write up that my blouses were made of rayon so wasn't expecting linen or silk! Although have to say, once ironed look and feel very silky. The sizes are true so don't expect UK small sizes. If unsure, order lower size rather than bigger. As I've said, and I'm a seamstress myself, beautifully made. I can't comment on returns service but it seems you have to organise this yourself through a trackable carrier and, no doubt, wait for sometime for refund as I did for my delivery. If you're in a rush, this is possibly not the company for you. However, I am very happy.”

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Posted 5 years ago

“Not happy! I never hit my order. They took my money. Will not respond to my requests for help”

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Posted 5 years ago

“I got the hooded floral jacket,it's thinner than I expected and ideally wish I had ordered the next size up so could wear thick jumper underneath but I love it,it came when it said it would be delivered and got emails tracking it,would order again”

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Posted 5 years ago

“The 2 dresses i bought were exactly as illustrated. The size was excellent. Unfortunately i waited 1 month from dispatch date to receive the garments. The company refunded me 10% when i expressed by dissatisfaction with tge delivery time.”

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Posted 5 years ago

FloryDay is rated 3.2 based on 652 reviews