Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality”

Helpful Report

Posted 2 years ago

Hi Marian, I am so sorry to hear you have been disappointed with the quality of your gift, I can confirm I have sent yourself an email. Kind regards, Amy

Posted 2 years ago

“Some of the flowers were not so good on arrival.”

Helpful Report

Posted 2 years ago

Hi Simon, I am really sorry to hear this. An e mail has now been sent to you in response to this. Kind Regards Julia.

Posted 2 years ago

“Flowers were not delivered until day after requested date. When received some of flowers had wilted.”

Helpful Report

Posted 2 years ago

Hello. I am sorry to hear this. I have sent an email to you in response to this. Kind Regards, Sue.

Posted 2 years ago

“No problem with ordering or delivery but flowers were almost dead on delivery. Complaint and a refund was dealt with promptly.”

Helpful Report

Posted 2 years ago

Hi Margaret, I'm pleased we were able to resolve this for you. Thanks for taking the time to write a review. Kind regards, Liam.

Posted 2 years ago

“Flowers were delayed due to postal strike so not as fresh as they could have been. Not your fault but the missing card / message I think is, so not as good as it should have been.”

Helpful Report

Posted 2 years ago

Hi Dorothy, this is disappointing to hear, if you would like us to look into this further please contact us with your order number at https://www.flyingflowers.co.uk/page/contact. Many thanks, Joe

Posted 2 years ago

“Flowers ok. Roses were drooping on arrival, some recovered, some didn’t.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. I am sorry that you were disappointed. If you would like us to look into this please email https://www.flyingflowers.co.uk/page/contact-us with the order number . kind regards Pippa

Posted 2 years ago

“Ordering and range good. However, no communications regarding delivery arrangements either before on the day”

Helpful Report

Posted 2 years ago

Hello Tudor, I'm sorry you were unhappy with the service . Thank you for taking the time to leave us a review, your feedback is important to us . Best wishes Michelle.

Posted 2 years ago

“Ordered 2 lots of flowers on a Saturday evening. One arrived on Monday, but the other has still not arrived! Down to Royal Mail 🙁. My Mum now has no flowers for Christmas.”

Helpful Report

Posted 2 years ago

Dear Susan, I am so sorry to hear this. If you would like me to look into this further please email us at hello@flyingflowers.co.uk with a brief description and the order number. Kind regards Deborah.

Posted 2 years ago

“I had trouble with the web site. Kept rejecting my address. Could have put me off the purchase. However delivery and the flowers excellent.”

Helpful Report

Posted 2 years ago

Dear Eve, I am so sorry you experienced problems with our website when placing your order and am pleased to hear the flowers were excellent. Thank you for taking the time to leave us a review. Best wishes Deborah.

Posted 2 years ago

“I cannot fault the delivery which was delivered on the day specified but was very disappointed with the flowers, the poor Roses looked dead although they did perk up a little after a drink of water the next day they were drooping again and have stayed that way since, one of the stems of Eucalyptus was brown and brittle, I cannot see these lasting very long so a bit disappointed. Delivery excellent.”

Helpful Report

Posted 2 years ago

Dear Sue, I am so sorry to hear this. If you would like me to look into this further for you please email us at hello@flyingflowers.co.uk with a brief description and your order number. Best wishes Deborah.

Posted 2 years ago

“No email sent prior to delivery, despite saying the company would let me know when the flowers were on their way. No notification of delivery either. Had to chase Flying Flowers - lady who replied to my email didn't call me by my name either and was chatting to someone else who seemed to have the same problem as me. Not sure if I'd use them again.”

Helpful Report

Posted 2 years ago

Good afternoon, thank you for your feedback it all helps to improve our service. I can see our Care Team have been back in touch with you, regards Marie

Posted 2 years ago

Dear Customer, I'm sorry to hear of your experience and can understand why you are disappointed. I have sent an email discussing your complaint further. Regards Katy

Posted 2 years ago

“Arrived a day late and in bad condition. Will not use again.”

Helpful Report

Posted 2 years ago

I'm so sorry to hear about your disappointing experience with us on this occasion. I will get this resolved for you and I'll email you directly to confirm. Thank you very much for letting us know. Kind regards, Dan

Posted 2 years ago

“Flowers were for somebody else as a gift from us. How would we know if they are pleased?”

Helpful Report

Posted 2 years ago

Hi Michael, thank you for taking the time to leave a review. The option to leave a review is provided for you to leave your feedback if you had heard from your recipient and know whether they are pleased with their flowers or if you're pleased with the service received from Flying Flowers. Kind regards, Hayley.

Posted 2 years ago

“Delivery was two days late, but because of this our money was returned.”

Helpful Report

Posted 2 years ago

Hi Steve, I am really sorry to hear that your flowers were delivered so late. However, I can see that we dealt with and resolved your complaint promptly. Regards, Alan

Posted 2 years ago

“The flowers arrived upside down. One or two were Brocken. My cousin didn’t want to make fuss as the weather was bad & the roads difficult for the drivers but the box shouldn’t be delivered upside down. A bit disappointed”

Helpful Report

Posted 2 years ago

Hi Anna, I'm sorry to hear you're disappointed. I have sent you an email in response to this. Kind regards, Liam.

Posted 2 years ago

“Birthday flowers were delivered the following day.”

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Posted 2 years ago

Hi Jeffrey, I am really sorry to hear this. I can confirm that an e mail has been sent to you in response to this. Kind Regards Julia

Posted 2 years ago

“FLOWERS WERE GREAT, PROCESS WAS FINE, BUT THE FLOWERS WERE LEFT ON THE BACK STEP OF THE HOUSE WHICH ISN'T IN USE SO NOT FOUND ON THE BIRTHDAY THEY WERE DELIVERED FOR.... NO CARD TO SAY THEY WERE... APPRECIATE IT'S DOWN TO THE DELIVERY COMPANY BUT IT'S ALL PART OF THE PACKAGE”

Helpful Report

Posted 2 years ago

Hi Tony, I am really sorry to hear that the delivery service was lacking. I can confirm that I have sent you an email to address this issue. Thanks, Alan

Posted 2 years ago

“My friend was disappointed with her flowers and they arrived late. However I emailed the company who replied promptly and refunded me.”

Helpful Report

Posted 2 years ago

Hi Karen, thank you for taking the time to leave a review. I am pleased that we were able to resolve this issue for you. Best wishes, Valerie

Posted 2 years ago

“My daughter-in-law sent a photo of the flowers, which did not look as lovely as the picture from which I ordered. Disappointing, as I am usually pleased with Flying Flowers.”

Helpful Report

Posted 2 years ago

Hi Gillian, This is disappointing to hear. If you would like me to look into this further for you, please email a brief description along with your order number and billing address to quality.assurance@flyingflowers.co.uk, Many thanks, Joe

Posted 2 years ago

“The plant was very nice, but my friend did not know who sent it, because you did not include the message I sent. She was rather embarrassed and I was rather upset.”

Helpful Report

Posted 2 years ago

Hi Christine ,This is very disappointing to hear. I can confirm that an email has been sent to you in response to this. Many thanks.Pippa

Posted 2 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews