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FM Expressions Reviews

4.5 Rating 844 Reviews
86 %
of reviewers recommend FM Expressions
Company Reviews Metrics Info
4.5
Based on 844 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read FM Expressions Reviews
Visit Website

Phone:

8887887133

Location:

401 Taylor Avenue
Gordonsville
22942

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Tina
Verified Buyer
“Customer service has changed Hold times are ridiculous Promise to ship on one day And don’t I just lost a $12,000 account ( a small business ) due to no fault of my own And all they could do was give me half of my money back As a small business owner I am Very disappointed”
Helpful Report
Tina, I'm sorry about the issues you're experiencing. For the quickest response, you can email customersupport@fmexpressions.com. They will be able to work with you on a satisfactory resolution.
Matt
Verified Buyer
“I've been a customer for awhile now. My last order was supposed to ship on Monday, called and was told it would ship next day. It never shipped on Tuesday either. Not a happy customer, will be looking for another vendor.”
Helpful Report
Matt, I apologize for the order delays as of late. We've had a significant increase in production demand that has caused a chain reaction resulting in delayed shipping. We're working very hard to get this rectified ASAP. We appreciate your support as we grow.
Jim
Verified Buyer
“Most of the time our jobs arrive in a timely manner. However that does not include some of the 4 color orders we have ordered. When ordered we had requested certain delivery dates - even paying the rush charges. We missed 2 deadlines - one was retrievable and the customer accepted them. The other came so late we missed the customers event and ended up giving them the shirts for free to try to keep them as a client - of which your customer service people wouldn't even help with a discount to help us out. That was a costly mistake and we hope the client stays with us. The other issue with that job is we called every day to see if it was shipping and was told that the CSR was walking the job through the building to guarantee it would ship that day - it never did. If you would like to contact me to discuss this you are more than welcome to.”
Helpful Report
Jim, I'm really worry about this experience. Please email customersupport@fmexpressions.com so that our team can work on a resolution for you.
Larue
Verified Buyer
“Most of the orders I have placed have been delayed due to production issues. I have had to have reprints of an order because of belt marks in the finished product. Finally had to get credit for the order because after reprint they were still there. Ordered a gang sheet that was cut prior to being mailed and it took off part of the design and ultimately had to be reprinted. Was told I would get Saturday delivery for the reprint but prints didn’t arrive until the following Monday. I’m trying to hang in there with the company but when I called I had to wait 12 minutes and then Edwin was rude to me and dismissive when I complained and his supervisor never called back.”
Helpful Report
I'm sorry about your recent experience with FM. Your feedback has been forwarded to Customer Support supervisors and they will reach out shortly.
Anonymous
Verified Buyer
“Every order is delayed? This makes it tough to make deadlines.”
Helpful Report
Steve you're right, and we thank you for your feedback. The website has been updated to reflect the possible delay. A significant increase in demand has caused us to have shipping issues. We're working as quickly as possible to rectify these issues. Thank you for the feedback.
FM Expressions is rated 4.5 based on 844 reviews
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