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fonegiant Reviews

4.2 Rating 671 Reviews
79 %
of reviewers recommend fonegiant
4.2
Based on 671 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Read fonegiant Reviews
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Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

Write Your review

Really disappointed and I've waited long enough for you to rectify so I could just mark it down as bad luck on my part. Paid extra 10GBP to have phone delivered to Spain. Told no problem. No sign of phone after 7 days - now told it takes 10 days. No sign of phone after 13 days - now told it takes 15-20 days. Phone arrives on day 21 - with no free sim or charger as advertised. I don't care about the sim but ask to buy charger myself and be refunded for the cost. Told no, a charger will be sent to me. 3 days later it arrives to the billing (wrong) address, which is no use to me. Ask to speak to management but that request was ignored. Told another charger is on it's way. That was the 17th of February and the charger still hasn't arrived. I presume you never sent it. Naturally, I gave up a long time ago. The moral of the story: if you need your phone withing two months, look elsewhere.
Helpful Report
(8.94757E+12) - Posted 8 years ago
Dear Customer Apologies for the delay All EU deliveries are are charged at £10 as standard, We did ship the item using premium signed for delivery and unfortunately we do have any control over delivery time frame to Spain. In regards to charger we did sent out a replacement via royal mail. But as you may imagine delays can occurs. For Any further information please contact us directly
Posted 8 years ago
Recieved phone promptly , grade B , more knocks than expected also still locked to O2 , I'm waiting for an unlocking code , if it doesn't arrive today it's going back!
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Posted 8 years ago
Dear Customer As promised we are sending out a replacement today with free tempered Glass Apologies for the inconveniences
Posted 8 years ago
Brilliant quality ipad air 2 purchased. Described exactly as received and delivered safely and fast.
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(9.87689E+11) - Posted 8 years ago
A straight forward transaction.
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(78070524564) - Posted 8 years ago
Sent phone immediately
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(2.31235E+15) - Posted 8 years ago
I order a 9.5 imaculate phone and I got a 7.5 dirty one, with scracthes and another brand's charger. We agreed to make a change by a real imaculate and I sent it back, but they sent me the money back and just disappeared. Stopped asnwering my e-mails. I have been 3 weeks without phone because this issue.
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(7.85644E+12) - Posted 8 years ago
Excellent service
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(65465462322) - Posted 8 years ago
Delivery was as said. Good customer services Well done!
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(1245786765) - Posted 8 years ago
My phone arrived very fast and was in pristine condition as described. Very helpful and I would recommend to buy your phone here. Great value for money.
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Posted 8 years ago
Phone packaged as new, arrived promptly. Very impressed!
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(8767456745) - Posted 8 years ago
I asked brought an iPad mini 3 and it was exactly like it was description! I Totally would recomed it! Thnx fonegiant xD
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Posted 8 years ago
Very happy with the phone and delivery thank you so much
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(8.9577E+12) - Posted 8 years ago
Very good
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(87646784767) - Posted 8 years ago
very good, fast professional service. would recommend
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(1.31217E+12) - Posted 8 years ago
The customer service I received from fonegiant us 5 stars . The phone was as described and works perfect All my enquiries were replied same day via email
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Posted 8 years ago
They send me stolen phone which is according them there supplier send them which is not there fault but staff very good and they refund me straight away staff very polite and helpful
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(5.15366E+11) - Posted 8 years ago
So easy to use. Order came as expected. Great product and a good price. They even upgraded the phone when the one I ordered was out of stock. I've used them twice so far and will also look at their website first for any new phones.
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(7.85857E+22) - Posted 8 years ago
Phone was as described and fast delivery, I have been using the phone over 3 weeks , so far no problem and really happy with the purchase. I saved £100 by buying phone from fonegiant instead buying it new. well worth the money
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(9.56847E+14) - Posted 8 years ago
Ok there was a mix up in the phone sent at first, but you dealt with it very professionally and quickly and the next phone was as exactly as advertised. It's the customer service that makes the difference.
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(6.47458E+14) - Posted 8 years ago
The phone was in the condition described, but was despatched to the wrong address. The phone had not been wiped so it still had some photos on it.
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(3.25632E+14) - Posted 8 years ago
fonegiant is rated 4.2 based on 671 reviews