fonegiant Reviews

Name: fonegiant
Address: Unit 3 Willow House River Gardens Feltham, London
Rating: 4.17

4.2 Rating 672 Reviews

79 %

of reviewers recommend fonegiant

Company Reviews

Questions

Metrics

4.2

Based on 672 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

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fonegiant 1 star review on 10th June 2025

Harrylucy977 At Gmail. Com

fonegiant 5 star review on 21st May 2025

Jason Patey

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is second phone I bought from FoneGiant in a year And they have definitely impressed me again, spot on condition and best price”

Helpful Report

Posted 8 years ago

“Really disappointed and I've waited long enough for you to rectify so I could just mark it down as bad luck on my part. Paid extra 10GBP to have phone delivered to Spain. Told no problem. No sign of phone after 7 days - now told it takes 10 days. No sign of phone after 13 days - now told it takes 15-20 days. Phone arrives on day 21 - with no free sim or charger as advertised. I don't care about the sim but ask to buy charger myself and be refunded for the cost. Told no, a charger will be sent to me. 3 days later it arrives to the billing (wrong) address, which is no use to me. Ask to speak to management but that request was ignored. Told another charger is on it's way. That was the 17th of February and the charger still hasn't arrived. I presume you never sent it. Naturally, I gave up a long time ago. The moral of the story: if you need your phone withing two months, look elsewhere.”

Helpful Report

(8.94757E+12) - Posted 8 years ago

Dear Customer Apologies for the delay All EU deliveries are are charged at £10 as standard, We did ship the item using premium signed for delivery and unfortunately we do have any control over delivery time frame to Spain. In regards to charger we did sent out a replacement via royal mail. But as you may imagine delays can occurs. For Any further information please contact us directly

Posted 8 years ago

“Recieved phone promptly , grade B , more knocks than expected also still locked to O2 , I'm waiting for an unlocking code , if it doesn't arrive today it's going back!”

Helpful Report

Posted 8 years ago

Dear Customer As promised we are sending out a replacement today with free tempered Glass Apologies for the inconveniences

Posted 8 years ago

“Brilliant quality ipad air 2 purchased. Described exactly as received and delivered safely and fast.”

Helpful Report

(9.87689E+11) - Posted 8 years ago

“A straight forward transaction.”

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(78070524564) - Posted 8 years ago

“Sent phone immediately”

Helpful Report

(2.31235E+15) - Posted 8 years ago

“I order a 9.5 imaculate phone and I got a 7.5 dirty one, with scracthes and another brand's charger. We agreed to make a change by a real imaculate and I sent it back, but they sent me the money back and just disappeared. Stopped asnwering my e-mails. I have been 3 weeks without phone because this issue.”

Helpful Report

(7.85644E+12) - Posted 8 years ago

“Excellent service”

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(65465462322) - Posted 8 years ago

“Delivery was as said. Good customer services Well done!”

Helpful Report

(1245786765) - Posted 8 years ago

“My phone arrived very fast and was in pristine condition as described. Very helpful and I would recommend to buy your phone here. Great value for money.”

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Posted 8 years ago

“Phone packaged as new, arrived promptly. Very impressed!”

Helpful Report

(8767456745) - Posted 8 years ago

“I asked brought an iPad mini 3 and it was exactly like it was description! I Totally would recomed it! Thnx fonegiant xD”

Helpful Report

Posted 8 years ago

“Very happy with the phone and delivery thank you so much”

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(8.9577E+12) - Posted 8 years ago

“Very good”

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(87646784767) - Posted 8 years ago

“very good, fast professional service. would recommend”

Helpful Report

(1.31217E+12) - Posted 8 years ago

“The customer service I received from fonegiant us 5 stars . The phone was as described and works perfect All my enquiries were replied same day via email”

Helpful Report

Posted 8 years ago

“They send me stolen phone which is according them there supplier send them which is not there fault but staff very good and they refund me straight away staff very polite and helpful”

Helpful Report

(5.15366E+11) - Posted 8 years ago

“So easy to use. Order came as expected. Great product and a good price. They even upgraded the phone when the one I ordered was out of stock. I've used them twice so far and will also look at their website first for any new phones.”

Helpful Report

(7.85857E+22) - Posted 8 years ago

“Phone was as described and fast delivery, I have been using the phone over 3 weeks , so far no problem and really happy with the purchase. I saved £100 by buying phone from fonegiant instead buying it new. well worth the money”

Helpful Report

(9.56847E+14) - Posted 8 years ago

“Ok there was a mix up in the phone sent at first, but you dealt with it very professionally and quickly and the next phone was as exactly as advertised. It's the customer service that makes the difference.”

Helpful Report

(6.47458E+14) - Posted 8 years ago

fonegiant is rated 4.2 based on 672 reviews