Login
Start Free Trial Are you a business?? Click Here

fonegiant Reviews

4.2 Rating 670 Reviews
79 %
of reviewers recommend fonegiant
Company Reviews Questions Metrics
4.2
Based on 670 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Read fonegiant Reviews
Visit Website

Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“Incredible speed my brand new iPhone 7 was delivered the next day as stated on the website. The deal was cheaper than eBay I guess this is the new place for phones Already looking for another phone for my daughter Well done fonegiant”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Ordered HTC M9 grey Immaculate Condition online around 2pm and it arrived the next day by a free shipping method Amazing service”
Helpful Report
Posted 8 years ago
Vic S
Verified Buyer
“Very disappointed as phone described as immaculate was badly worn The Ace Galaxy 3 that I purchased was described as Grade A Immaculate and complete with box.giving me the impression it was as good as new. It arrived in an almost flat envelope giving the impression that the box containing the phone was smaller than I thought. The phone had been provided without a box. The screen was badly scratched as there were rub marks and scratches on the back too. Had a helpful text chat on their web page and I was promised the correct item the next day - the problem was said to be a mistake in the dispatch department. Fonegiant need to sort this out as other people have reported similar problems. Their representative promised the replacement phone would be properly checked. I mentioned I was now worried about batteries and getting something heavily used with limited future life. Hopefully I will be able to give a better review on the replacement mobile phone. Will try and put some pictures of the alleged immaculate phone on my Facebook page. UPDATE - Customer Service through Adam and the web page chat was OUTSTANDING. This means of communication is so helpful for those like me who are hearing impaired and furthermore it avoids expensive telephone charges. As promised a Samsung Galaxy Ace was delivered as a replacement the next morning. The item originally ordered was out of stock and therefore an upgrade was provided. I don't think that the wrong item was sent out as part of a fraud. Other customers to have provided reviews or complaints about getting the wrong items but there is a high proportion of four and five star reviews to those one or two star reviews where there have been problems. My original review was two stars but I have now upgraded it to four stars to reflect a balance between the superb Customer Service support and the errors of their dispatch Department that could perhaps be easily resolved”
Helpful Report
Posted 8 years ago
Dear Victor As promised We have replaced your Mobile phone the next day and as discussed you are currently Happy with the replacement. If you require any further support please email us on info@fonegiant.com
Posted 8 years ago
Eugene
Unverified Reviewer
“Although the sent the wrong Ipad out, 16gb instead of 32gb, the remedial response was excellent. Quick reply - option for a discount or exchange - I took the exchange - return post label sent immediatly, posted it on Monday, 32gb Ipad recieved today Thursday. When things go wrong, that's when you find out the calibre of the company you're dealing with - FoneGiant passed with flying colours - Well done guys.”
Helpful Report
Posted 8 years ago
Marc Hollinshead
Verified Buyer
“A last minute gift for my son. Really quick delivery - especially over the busy Christmas period. A great phone immaculately presented. Well packaged. Now I'm already saving to get MY next phone from Fonegiant”
Helpful Report
(9458349) - Posted 8 years ago
Peter Dillon
Verified Buyer
“Phone exactly as described, great value and delivered on time.”
Helpful Report
(78070524564) - Posted 8 years ago
Anonymous
Verified Buyer
“excellent service bargain phones”
Helpful Report
(5738964678) - Posted 8 years ago
Ivan McDermott
Verified Buyer
“The website was clearly laid out with concise descriptions of the phones on sale and prices. Having selected a phone, delivery was prompt and the phone was exactly as described on the website - in fact apart from the seal on the box being broken, the phone looked brand new and unused. I have used the phone daily since receiving it and it works perfectly. I will go back to this supplier when I want to update my phone.”
Helpful Report
(9978964212) - Posted 8 years ago
John Groves
Verified Buyer
“phone was a bargain price saved £60, ordered in the pm, arrived in less than 24 hours, great phone superb service very very happy.”
Helpful Report
(8.67844E+13) - Posted 8 years ago
Anonymous
Verified Buyer
“very satisfied”
Helpful Report
(8.67468E+16) - Posted 8 years ago
Anonymous
Verified Buyer
“Very pleased. The phone was like new and arrived next day. I thoroughly recommend this company.”
Helpful Report
(7.43588E+18) - Posted 8 years ago
Anonymous
Verified Buyer
“Buying process was simple although slightly worrying at first due lack of emails after first order confirmation. However, chat service was great, quickly gave the order and dispatch update and phone arrived next day. Phone was as described, in new condition.”
Helpful Report
(5.32224E+13) - Posted 8 years ago
Anonymous
Verified Buyer
“S7 Edge received as described. Working fine.”
Helpful Report
(8.94758E+15) - Posted 8 years ago
Ian Stringer
Verified Buyer
“Great price and phone quality just as discription”
Helpful Report
(8.67679E+16) - Posted 8 years ago
Anonymous
Verified Buyer
“Although the phone was faulty there was no question at all about refund . Problems do occur but it's how a company deals with them that matters .”
Helpful Report
(29472857846) - Posted 8 years ago
Anonymous
Verified Buyer
“Actually I have a problem with my phone. Since I received it I often found that after a minute or so the audio would distort and break up and then the line would drop. Initially I thought maybe to signal repeater box that orange installed in my house was the cause of this problem. They sent a new signal box and problem is still there. I find that even when out of the house in a known good signal strength area I often get exactly the same problem. I want to return my phone and exchange it for another. Can you advise what you can offer me. Regards Stephen mcnamara”
Helpful Report
(3.78943E+11) - Posted 8 years ago
Dear Stephen We have worked with you to upgrade your order and I believed your problem have been rectified. Best regards
Posted 8 years ago
Anonymous
Verified Buyer
“Not able to offer use simcard. So disappointed angry & helpless I do not know what to do? Paid 120 pounds still no phonel”
Helpful Report
(7.85635E+12) - Posted 8 years ago
Jacqueline Hatcher
Verified Buyer
“I am happy apart from it come damaged around the outside off the phone”
Helpful Report
(7.64896E+23) - Posted 8 years ago
Anonymous
Verified Buyer
“The phone I ordered arrived within the time stated and was in brilliant condition”
Helpful Report
(8.95739E+13) - Posted 8 years ago
Anonymous
Verified Buyer
“phone delivered on time and good conditions”
Helpful Report
(7.84578E+16) - Posted 8 years ago
fonegiant is rated 4.2 based on 670 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request