fonegiant Reviews

Name: fonegiant
Address: Unit 3 Willow House River Gardens Feltham, London
Rating: 4.17

4.2 Rating 670 Reviews

79 %

of reviewers recommend fonegiant

Company Reviews

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Metrics

4.2

Based on 670 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

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fonegiant 5 star review on 6th June 2025

Harrylucy977 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery of the new phone I wanted at a competitive price for my wife's Birthday. No hassle.”

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Posted 8 years ago

“The quality of used phone is amazing. Really like the phone and service recieved Deserve 5 stars”

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Posted 8 years ago

“I still have not received my phone which was meant to be next day delivery if i ordered before two thirty, that was two days ago”

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Posted 8 years ago

Dear Amanda Apologies for the delay Our deliveries are not guaranteed on weekends, we are updating our product listings with new delivery update.

Posted 8 years ago

“I ordered a phone on Friday at 2 pm . Clearly says " order before 2.30pm for next day delivery" Which I did it's now Monday evening and no phone . I tryed the message system they have and it won't allow me to use my email address . Now I looked on the website and it says one to two working days for delivery. So when I ordered the phone they was lying by saying " next day delivery if ordered before 2.30 pm" then you find out its one or two working days .not surely that's false advertising on their behalf.”

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Posted 8 years ago

Dear Amanda Apologies for the delay Our deliveries are not guaranteed on weekends, we are updating our product listings with new delivery update.

Posted 8 years ago

“Wrong colour phone also no sim slot and phone is locked”

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Posted 8 years ago

“I ordered a 6 plus and realised I wanted a 6s, emailed immediately. They changed order, invoiced the difference and I got what I wanted quickly. This is the third phone I have bought from them, very pleased with all.”

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Posted 8 years ago

“Great phone in immaculate condition, as described. Quick response and delivered next day, plus a charger thrown in as well. Very pleased.”

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Posted 8 years ago

“Got what I wanted and delivered promptly”

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Posted 8 years ago

“Was sold a faulty phone, was replaced with another faulty phone, then conviently lost by courier when asked to refund, said they were only covered for £50 if lost in post, then didnt even receive that, do not touch with a barge poll”

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Posted 8 years ago

Dear Zoe Can You please provide your order number So I can investigate this for you Immediately as we cannot find you on our system. please send your details to Info@fonegiant.com

Posted 8 years ago

“Excellent service brilliant phone,would use these people again.”

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Posted 8 years ago

“Quick receipt of item, excellent customer service/response times & product immaculate. Thoroughly recommended.”

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Posted 8 years ago

“Bought an iPhone SE 'as new' for a great price and it is immaculate. It was delivered next day and DPD delivered on time within the allocated and communicated 60 min slot. I recommend this vendor.”

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Posted 8 years ago

“got a top deal on Iphone 6S plus sim free and free next day delivery was a great bonus Very easy to use website”

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Posted 8 years ago

“When i first bought my galaxy s6 from this website it arrived the very next day. Was said to be immaculate condition and I would agree that it was. However, on the same day it arrived the screen was unresponsive but I just ignored it as I thot it was a little problem. Now may months later the phone is completely unresponsive and after getting it checked out it was revealed that the phone screen was already a replecment. I guess this is what i get for buying refurbished phones to save a couple extra pounds.”

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Posted 8 years ago

“I ordered an 'immaculate' phone; it was far from immaculate - it was scratched on the back and has chips all over the front. I messaged fone giant who seemingly thought I was enquiring to buy so they responded immediately with links to their store etc. When I explained that I had already made a purchase that was not as advertised they have completely ignored me. It's been a week now with no contact. Save up the extra and buy brand new from someone reputable, I won't buy 'refurbished' ever again.”

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Posted 8 years ago

“My order was delayed which led me to doubt whether I will get it for when I needed however, item did arrive today as promised. Totally trustworthy company and competitive prices”

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Posted 8 years ago

“Bought samsung s4 mini sent abroad 2 find has no speaker fone”

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(8.97359E+11) - Posted 8 years ago

“Saved me £400 on a second hand phone and the phone is excellent condition so far.”

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(7.58356E+19) - Posted 8 years ago

“This is second phone I bought from FoneGiant in a year And they have definitely impressed me again, spot on condition and best price”

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Posted 8 years ago

“Really disappointed and I've waited long enough for you to rectify so I could just mark it down as bad luck on my part. Paid extra 10GBP to have phone delivered to Spain. Told no problem. No sign of phone after 7 days - now told it takes 10 days. No sign of phone after 13 days - now told it takes 15-20 days. Phone arrives on day 21 - with no free sim or charger as advertised. I don't care about the sim but ask to buy charger myself and be refunded for the cost. Told no, a charger will be sent to me. 3 days later it arrives to the billing (wrong) address, which is no use to me. Ask to speak to management but that request was ignored. Told another charger is on it's way. That was the 17th of February and the charger still hasn't arrived. I presume you never sent it. Naturally, I gave up a long time ago. The moral of the story: if you need your phone withing two months, look elsewhere.”

Helpful Report

(8.94757E+12) - Posted 8 years ago

Dear Customer Apologies for the delay All EU deliveries are are charged at £10 as standard, We did ship the item using premium signed for delivery and unfortunately we do have any control over delivery time frame to Spain. In regards to charger we did sent out a replacement via royal mail. But as you may imagine delays can occurs. For Any further information please contact us directly

Posted 8 years ago

fonegiant is rated 4.2 based on 670 reviews