Footasylum Reviews

Name: Footasylum
Address: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, Lancashire
Rating: 1.78

1.8 Rating 408 Reviews

20 %

of reviewers recommend Footasylum

1.8

Based on 408 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Footasylum 1 star review on 25th November 2024

Amanda Samantha Graffham

Footasylum 1 star review on 15th November 2024

Anonymous

Anonymous // 01/01/2019

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“This place in my eyes should have a serious look at itself, it all started 8 years ago, I bought a pair of ‘toms’ for a holiday, I went for a week, I wore hem for about 3 days, they fell apart, in my honest opinion they were faulty, I took them back when I got home to the Birmingham branch, to exchange or get money back, don’t think I had receipt but paid on card so it was sorted that I bought them from there, after that slight inconvenience it was resolved that I bought them from there, but no matter how hard I tried they simply refused to do anything about it, terrible customer service from a genuine customer, (although I do say so myself), I vowed never to return to any of their shops, and made it common knowledge in my circle what I thought of it. Skip forward 8 years , my sons girlfriend has just got a job at a local branch relatively new, so I popped in to check it out, I saw a pair of trainers I liked, (being trainer mad). They were Nike air mk1, at £69,99, I thought that was quite good from £99,99, but this was Wednesday, 2 days away from the ‘Black Friday sale’ I had about £400 for myself to get some stuff so I thought I’d wait, wait I did and went in to purchase some stuff which involved the ‘Black Friday super deals’, yet again foot asylum was up to it’s old customer rip off tricks, the trainers had a ‘Black Friday sale’ label on advertising them from £99,99 to £75,99, how dodgy is this company, I’ve set aside a bit of time to inform various ‘watchdog sites’ and ‘watchdog’ itself, and believe me, I ain’t going in for at least another 8 years if by some miracle they’re still open!.”

Helpful Report

Posted 7 years ago

“My parcel got lost twice. Second time I asked for it to be sent to the store to collect (I guess for some reason I thought this would be a more reliable method than having it delivered to my house), when I came to the store (after being sent 2 emails letting me know that the item had arrived) the sales assistant couldn't find it and advised me to contact customer services. I did so and received an email telling me that they had been "reassured" that my item was ready for collection at that particular branch. The next day, I decided to contact them again just to double check, as I had already wasted time and money travelling to the shop for nothing and didn't want to make the same mistake twice. They later told me that there was an error in the system and it turned out that the item hadn't been delivered at all! They asked me whether I wanted ANOTHER parcel sent out or a refund, as I am not a complete mug I requested the latter, just hope I won't end up having to pester them to get my money back!”

Helpful Report

Posted 7 years ago

“Amazing service and quality products”

Helpful Report

Posted 7 years ago

“My 15 year old son returned a pair of trainers and was refunded on his Metro bank card.The refund has not gone into his account still.They were returned in the 6 October and it is the 12th of November.Card machine mis read his card.Have now been informed by customer service to wait to the end of the month possibly.Was always a regular shopper but this has since changed.Have decided to contact Watchdog.”

Helpful Report

Posted 7 years ago

“Fast delivery. Received it in 6 days after paying for the item. On the other side of the world. Well recommend.”

Helpful Report

Posted 7 years ago

“Delivery still hasn't arrived, it's been over a week now. Wish I read the reviews before ordering from this company!”

Helpful Report

Posted 7 years ago

“Brought some joggers. Went to return them they said there was a mark on them which they wasnt. Then there was a line in them so they wouldnt return them as they said they wouldnt be able to resell, i now have 39.99 pound joggers that do not fit me. Wasnt helpful at all.”

Helpful Report

Posted 7 years ago

“Once again Footasylum have delivered a quality product. Paid extra for next day delivery and It arrived midday on Saturday! Great!”

Helpful Report

Posted 7 years ago

“ordered shoes through amazon, tracking said delivered but they were not, tracking says signed for by Dennis my name is Mark, despite reporting numerous times recieve sarcastic or insincere replies, so if you want to buy from these people online be wary they will give your order to anybody and when you ask for your product they will do nothing about it as many others on here have reported. I will never buy anything again from them”

Helpful Report

Posted 7 years ago

“Excellent service. Fast delivery. Will recommend to friends n family.”

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Posted 7 years ago

“Good price and quick delivery”

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Posted 7 years ago

“Not a good experience at all. Ordered trainers for collect in store, once timescale had passed and hadn’t heard anything queried delivery status on live chat to be told order is ready for collection. Make the trip to store to be told no deliveries are arriving, store staff called customer service line and I was told trainers would be sent next day delivery to my home address instead. Wait in next day, no delivery, call customer services myself to be told they actually won’t be delivered ‘next day’ and are still awaiting dispatch. Advised I won’t be able to stay in another day and was told there was nothing they could do. Misinformed on more than one occasion, wasted my time and money, poor customer service.”

Helpful Report

Posted 7 years ago

“They were very helpful and very quick”

Helpful Report

Posted 7 years ago

“Terrible terrible terrible ordered and never arrived, ruined my dads birthday present. Thanks for nothing”

Helpful Report

Posted 7 years ago

“Fake shoes, avoid them at all costs.”

Helpful Report

Posted 7 years ago

“Order recieved on time! Love the new unlocked app 5*”

Helpful Report

Posted 7 years ago

“Paid extra for next delivery but still haven’t received my order. It’s been 2 days since I made my order. Not acceptable. Very poor service.”

Helpful Report

Posted 7 years ago

“Customer service is very poor put order in for next day delivery and 3 days later haven't received it it was for 3 kids going back to school and have to miss there first day”

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Posted 7 years ago

“Great customer service, parcel arrived on time, and got got a fantastic deal!”

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Posted 8 years ago

“Speedy correct delivery”

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Posted 8 years ago

Footasylum is rated 1.8 based on 408 reviews