Footasylum Reviews

Name: Footasylum
Address: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, Lancashire
Rating: 1.78

1.8 Rating 408 Reviews

20 %

of reviewers recommend Footasylum

1.8

Based on 408 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Footasylum 1 star review on 25th November 2024

Amanda Samantha Graffham

Footasylum 1 star review on 15th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so sad n sickened to pop in today and hear that my favourite member of staff at the Oxford Street store was fired just weeks after receiving her cancer diagnosis. Instead of supporting her in her supervisor role she was harrased, mocked and then dismissed apparently because this company says she's unfit to carry out her duties. Don't employers these days modify duties and offer extra support to staff? We can not dismiss ppl because they have cancer or other illnesses. I will never again step foot in this store nor purchase again from Foot Asylum. I will be going back to JD sports. This member of the staff was the reason I shopped in the store she took time to show me items, advise me on product care and also current fashion trends which I thought was so kind of her and I loved how attentive she was and also how she joyfully interacted with staff. To today hear she's been fired absolutely broke my heart and I left the store without my intended purchase. I was really emotional and can not imagine how she feels to receive this additional blow. I won't mention your name but please know I wish you the best your recovery even if ur employers don't. I will be telling all my friends about this. Many of us have been affected by the devastating effects of cancer and to think that any company can treat staff like this is crazy!!!! SINCE YOU GUYS DONT KNOW: A cancer diagnosis is considered a disability under the Equality Act 2010 in England, Scotland, and Wales. SHAME ON YOU FOOT ASYLUM.”

Helpful Report

Posted 2 years ago

“I have already an outfit for my boyfriend's birthday. Never asked evri to deliver it anywhere else but my own front door to my own hands. Delivery driver left a photo of the map of my street as ' proof of delivery ' Which footasylum takes as 'successful delivery '. My parcel have also been going missing since a guy called Cheiro from Evri has been opening my parcel to see if they are worth stealing and if he didnt like what he saw he would throw it over my back gate( opened) at the same time i also ordered from Nike trainers which he stole and there was no issue with Nike they sent me an apology and a refund within the same day. Footasylum on the other hand fobbed me off and ended the live chat with me and said its not their issue i will never get a refund for something i haven't received!! Stay away”

Helpful Report

Posted 2 years ago

“Do not buy from footasylum. I’ve had the same experience as others. I returned a pair of samba trainers, I have been sent back a pair of truffle sandals I’ve never seen and have been told these are what I returned and therefore I cannot have a refund. No investigation into my package being tampered with just told I sent back these sandals that are not mine”

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Posted 2 years ago

“Brought a pair of puma trainers from the Bradford store witch developed a fault after a week, try to return for an exchange, what an Arrogant manger I was faced with, refusing to expect they were faulty 😡😡😡”

Footasylum 1 star review on 5th June 2024

Helpful Report

Posted 2 years ago

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Posted 2 years ago

“Delivery was left in my garden which was then stolen out of my garden I requested a refund and was told I won’t be getting one as the delivery was left in a safe place ( next to a bin in plain sight of any passers by not hidden one bit) poor customer service one lady just ended the chat mid conversation won’t be ordering again”

Helpful Report

Posted 2 years ago

“I returned a pair of trainers and I didn't get my refund yet!! That happened a month ago. I got an e-mail from them saying: we picked up your return when I called them they said that they didn't receive it. I am going to report this company to Trading Standards.”

Helpful Report

Posted 2 years ago

“Worst company I have ever dealt with. Returned 3 items, someone in warehouse stole them and then returned my parcel with a dress from PLT. Will not acknowledge someone swapped goods and refund my items. Cannot get same person to respond and call form rude manager, Jack.”

Helpful Report

Posted 2 years ago

“I ordered a north face coat costing me £270 in total & was damaged after 5 weeks & nearly 60 emails , they sent me a womens jumpsuit size 14 saying thats what i sent although i have proof they dont! DONT ORDER FROM FOOTSYLUM P8925127”

Footasylum 1 star review on 10th April 2024

Helpful Report

Posted 2 years ago

“Returned item said I haven’t, stole my money and someone either from Evri or their warehouse stole the trainers I sent back. Customer service were horrible and essentially accusing me of theft even though I have proof of return. Refusing to refund me for an item I sent back”

Helpful Report

Posted 2 years ago

“At Christmas I went on holiday to London where I bought new Nike shoes at one of your stores on Oxford st. When I return home to the Netherlands I discover that there is a production error in the shoe. I see that a certain part of the shoe is not sprayed in the correct color and that the edge is white. Now I have sent an email with photo’s and The bank statement to the service department twice to solve this, but unfortunately I do not get an answer to this. I also approached Nike myself but said I really have to be at the store. --- UPDATE 09/01/2024 --- After posting the review, I received a response to the review. I left my email address where requested and sent another email to the store chain. They said they were going to investigate. I am now awaiting an answer from them.”

Footasylum 1 star review on 29th January 2024

Helpful Report

Posted 2 years ago

“Footasylum customer service is the most unreliable, irritating customer service I’ve ever encountered. I was sent the wrong item, had to send it back which costed me €17.50, asked for an exchange and they gave me refund. I only just got my refund today since this issue in November. My order was €39 and they sent me €21 refund. I want the rest of my money. I’m never ordering online from them again, I rather use jd or footlockers, I’ve never experienced this from any brand I’ve been using and I’m very upset as I was excited for the trouser I ordered.”

Helpful Report

Posted 2 years ago

“Cannot get any help about my order and cannot speak to anyone in customer service”

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Posted 2 years ago

“I returned order NoFA-14808744 to your Liverpool store in Paradise St on 20th November 2023. I had purchased on line to collect at the store. I was given a receipt for the refund & they said I didn’t have to give them my bank card as the refund would go through automatically. Today the 26th November 2023 I received a email to say my purchase was ready at the Liverpool to collect & I have four days in which to do this. I DID NOT make another order & just want my refund of £39-99p”

Helpful Report

Posted 2 years ago

“Returned a pair of £70 trainers to croydon store that I ordered online. 4 weeks later have not had money refunded. online ghost chat as nobody there, customer service number never answered. I spend a lot of money in this store, not anymore. They have basically robbed me of £70. Awful company.”

Helpful Report

Posted 2 years ago

“Terrible company - tried to return and they sent me back the wrong item. When I told them in store they couldn't help and when I reached out online they said I had to go resolve with their courier”

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Posted 2 years ago

“Contacting these people if there is a problem is ridiculous. You could actually be waiting for hours for somoene to join the chat. And WhatsApp is even worse.”

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Posted 3 years ago

“Your customer service at Brighton Churchill square was awful the manager she was a liar and discriminated me I bought a pair of ladies shoes went home and noticed they were worn ones I had been given I called them and went to exchange or get a refund within 2 hours but in the shop she refused to refund and started to accuse me and my son that we had worn them considering my size is 10 and we bought size 6 afterwords she called the security to ask us to leave despite not giving us refund I told her that under consumer right I have a right to full refund or exchange for another new pair but all of a sudden security was called and I was told to leave the store and absolutely dishonest staff who lied and even when I was leaving I asked her to return my receipt and she said it’s in the box upon checking the box there was no receipt so she lied again and I believe she wanted me to leave the store without my proof so that they have a reason not to refund or exchange without receipt total shameful behaviour need go there again and please check your shoes before leaving the store. TOTALLY POOR CUSTOMER SERVICE AVOID THIS SHAMEFUL COMPANY STICK TO SPORTS DIRECT”

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Posted 3 years ago

“Customer service is the worst I have ever seen should I say no customer service at all! They will ignore you all the way! no point to try to contact them as no any support will be provided.”

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Posted 3 years ago

“Purchased some Nike socks for my daughter, the socks never arrived! Even had email and text confirmation from Footasylum’s chosen couriers to say the package had been lost. Since then I have been backwards and forwards with Footasylum trying to get a refund! No contact number, the chat portal is absolutely useless. Have to WhatsApp or email and never get the same person twice replying. So have to go through the problem over and over and over, with no resolution to a simple problem…”

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Posted 3 years ago

Footasylum is rated 1.8 based on 408 reviews