Footasylum Reviews

Name: Footasylum
Address: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, Lancashire
Rating: 1.79

1.8 Rating 403 Reviews

20 %

of reviewers recommend Footasylum

1.8

Based on 403 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Footasylum 1 star review on 25th November 2024

Amanda Samantha Graffham

Footasylum 1 star review on 15th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Subject: Urgent Complaint – Discrimination and Breach of Refund Policy at Oxford Street Store Dear Footasylum Customer Service, I am writing to formally raise a complaint regarding an unacceptable experience I had today, 11 July 2025, at approximately 13:00, at your Oxford Street branch. I purchased a pair of trainers on 2 July 2025. Upon discovering a manufacturing defect, I returned to the store to request a refund or exchange, in line with your clearly stated 28-day return policy printed on my receipt. To my surprise, the store manager refused to process the return or exchange, despite my request falling well within the 28-day period. Even more concerning was the racist and discriminatory behavior I experienced from a female store manager, who also refused to provide her name. I left the store feeling humiliated and deeply disrespected, which I find wholly unacceptable. I am requesting the following: A full investigation into the incident, including a review of CCTV footage and staff conduct at the stated time. A formal written apology for the treatment I received. An immediate resolution in the form of a refund or exchange for the defective product. Please be advised that if this matter is not addressed promptly and appropriately, I will escalate it to Trading Standards, and other relevant equality and consumer protection bodies. I am attaching my receipt and photos of the product defect (if emailing) and am available for any further information you may require. I trust you will treat this matter with the urgency and seriousness it deserves and look forward to your prompt response.”

Helpful Report

Posted 3 weeks ago

“My order was 'lost' although they said it was delivered to store. I had no communication saying it was delivered to store, only the courier email. The Westfield store confirmed there was no order there. Customer service asked ME to provide CCTV that it was NOT there?! This is NOT law and impossible for me to do. They closed the online chat abruptly and left me out of pocket. I will NEVER shop with Foot Asylum again. They seem to think they are above the law and DO NOT CARE how they treat paying customers. Eventually my money will be returned to me but do no recommend ANYONE to buy from this business.”

Helpful Report

Posted 1 month ago

“I ordered 110 pounds hoodie and leggings £30 they delivered them on The 1st of February 2025 I Returned Through Royal mail on the 3rd of February Footasylum got my Return Back on the 4TH Of February and since then I've got my proof of Return And picture to and the want refunded Me my money Back ordered through Klarna my payment has been Paused it's now the 17TH of February and I'm Still waiting on my Refund Ripping people off Saying I'm by my 28 Day's I'm Not Saying I used have used there return Portal but one of their Agent's Gave Me the Return address to send back And customer service is Awful Would never order from them again You will Not receive your Refund Absolute disgrace Would advise anyone never Order From Footasylum you'll Get Ripped off Place should be shut Down.... someone has to look into This Not on”

Helpful Report

Posted 5 months ago

“They advertised a shoe as a women's size 7 and I received a Mans shoe so basically a women's 8.5. How does a supposed legit shoe company state women's size 7 when the shoe is obviously a man's size. Should have been stated as unisex and convert size to women's etc. That is what a ethical company does. When I attempted to return the item it was going to be over $70.00 to return to UK. I emailed them my concern and no offer to provide shipping was made just given a run around. I have learned my lesson and will never purchase from them again! Your ratings here obviously indicate what is really going on behind the scenes.”

Helpful Report

Posted 6 months ago

“Brought a coat 29th of November which was to big so returned parcel. Parcel then went missing in transit for a 7 days so filed a PayPal claim. Finally tracked parcel to foot asylum so waited for refund. Tried contacting on all platforms and after countless messages was told refund sent on 8th of December. 20th of December came no refund. Then I'm told if I cancel mt PayPal claim I will be refunded. Done that. Now I'm being called a lying on saying that wasn't said and refund sent on 8th. Still waiting it's a joke. Never will I shop here again”

Helpful Report

Posted 7 months ago

“Terrible customer service 4 orders canceled in a row and told when I raised my concern with them that I am now banned from shopping online with them ? All because I asked why they kept taking my money if they don't have the stock. They refused for me to speak to a manger and ended the chat on me on 3 separate occasions. Never again!”

Helpful Report

Posted 7 months ago

“received my order and disgusted to be honest not only with the packaging and how it was delivered but the state of the trainers received too...£90 trainers and like they from a cheap market stall. Genuine hmmmmmm???? 😡”

Helpful Report

Posted 7 months ago

“Horrendous company first order completely wrong items came ordered two coats got childs tracksuite not even the correct amount money got £70 items paid £143.99 for two coats. Customer service nightmare blamed me for staffing issues, wont refund or retrun items, putting lots reviews so people know contacted bank and also trading standards as well as TV get message out there AVOID DO NOT BUY FROM THEM they need looking into. STILL NOT HAD REFUND CANT RETURN AS WRONG ITEMS AND APPARENTLY CUSTOMERS CONTROL THEIR STAFF”

Helpful Report

Posted 8 months ago

“Ordered a pair of trainers and a 6 pack of socks,received trainers but no socks.Package was only large enough for the trainer box anyway.Went on live chat,was told that cctv had been checked of my order being packed and that everything was correct so they can’t be of any further assistance.I disputed that as asked to see the cctv because I was not lying and was told that relevant screenshots would be sent to my email address.Not surprisingly I haven’t received any screenshots and don’t know how to get Footasylum to correct their mistake after being fobbed off with untruths”

Helpful Report

Posted 8 months ago

“I ordered a delivery for daughters 18th, all order was delivered except the cheapest item in order. I was missing a tshirt from the order. I contacted as soon as I opened the package, to be told the item was packed and they don’t believe me. So I am down money and the tshirt daughter wanted.”

Helpful Report

Posted 9 months ago

“I was invited to a interview, and I arrived promptly. I was sitting outside waiting for the shutters to open. So I waited for a while for them to be opened. So I decided to enquire what time will the shutters be open. So therefore I spoke to this member of staff. They were disrespectful towards me, surprisingly it was the manager she was very rude and disrespectful In many ways her service she provided was appalling and pathetic. I attended the footasylum in the Birmingham city centre in bullring I believe this was the most disappointing interview I have attended. If you are thinking you would like to have the opportunity of being a member here please do think twice before being part of this store.”

Helpful Report

Posted 9 months ago

“The worst experience I ever had with this retail FOOTASYLUM , inexperienced staff and management, I returned very expensive coat via Evri shop , I followed all instructions and my item get lost now body knows where? I challenge them with the proof of return which I get from Evri shop and they keep saying is not valid. Further investigation was done no every single person could answer .Never get the refund! Worst retail ever!BE AWARE!”

Helpful Report

Posted 10 months ago

“Bought a shoe article from them got bit smaller just tried to use there exchange service send to them and asked for exchange with bigger size they just send me back with same size stating that the box is damaged which I can’t see it’s damaged it’s in same condition as I received from them and I send this to customer service they said if warehouse rejects once they can’t do anything such a worst customer support never received from anywhere like this”

Helpful Report

Posted 11 months ago

“Every time I have ordered from Footasylum they are all dirty. They are not brand new. The second time I went on live chat to sort it they were very rude and all they said was send them back and ended the chat. I do not recommend buying from there website.”

Helpful Report

Posted 11 months ago

“Below is taken from the company website... How can I exchange an item for another size? To return your order for an exchange simply head to our returns portal here then select “Exchange” from the Return Option drop down and complete the field with the item Code, Colour and Size to request your exchange and send everything back to us using our free returns service. Please note we can only exchange for the same item in another size. Birthday pair of Crocs were a size too big for me. Asked to change the 11s for a size 10. No was the answer, it has to be within 28 days. No flexibility no customer service skills or will shown to help. Just no. Not impressed at all with the low level customer service.”

Helpful Report

Posted 1 year ago

“I am so sad n sickened to pop in today and hear that my favourite member of staff at the Oxford Street store was fired just weeks after receiving her cancer diagnosis. Instead of supporting her in her supervisor role she was harrased, mocked and then dismissed apparently because this company says she's unfit to carry out her duties. Don't employers these days modify duties and offer extra support to staff? We can not dismiss ppl because they have cancer or other illnesses. I will never again step foot in this store nor purchase again from Foot Asylum. I will be going back to JD sports. This member of the staff was the reason I shopped in the store she took time to show me items, advise me on product care and also current fashion trends which I thought was so kind of her and I loved how attentive she was and also how she joyfully interacted with staff. To today hear she's been fired absolutely broke my heart and I left the store without my intended purchase. I was really emotional and can not imagine how she feels to receive this additional blow. I won't mention your name but please know I wish you the best your recovery even if ur employers don't. I will be telling all my friends about this. Many of us have been affected by the devastating effects of cancer and to think that any company can treat staff like this is crazy!!!! SINCE YOU GUYS DONT KNOW: A cancer diagnosis is considered a disability under the Equality Act 2010 in England, Scotland, and Wales. SHAME ON YOU FOOT ASYLUM.”

Helpful Report

Posted 1 year ago

“I have already an outfit for my boyfriend's birthday. Never asked evri to deliver it anywhere else but my own front door to my own hands. Delivery driver left a photo of the map of my street as ' proof of delivery ' Which footasylum takes as 'successful delivery '. My parcel have also been going missing since a guy called Cheiro from Evri has been opening my parcel to see if they are worth stealing and if he didnt like what he saw he would throw it over my back gate( opened) at the same time i also ordered from Nike trainers which he stole and there was no issue with Nike they sent me an apology and a refund within the same day. Footasylum on the other hand fobbed me off and ended the live chat with me and said its not their issue i will never get a refund for something i haven't received!! Stay away”

Helpful Report

Posted 1 year ago

“Do not buy from footasylum. I’ve had the same experience as others. I returned a pair of samba trainers, I have been sent back a pair of truffle sandals I’ve never seen and have been told these are what I returned and therefore I cannot have a refund. No investigation into my package being tampered with just told I sent back these sandals that are not mine”

Helpful Report

Posted 1 year ago

“Brought a pair of puma trainers from the Bradford store witch developed a fault after a week, try to return for an exchange, what an Arrogant manger I was faced with, refusing to expect they were faulty 😡😡😡”

Footasylum 1 star review on 5th June 2024

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

Footasylum is rated 1.8 based on 403 reviews