Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Footasylum Reviews

1.8 Rating 383 Reviews

21 %

of reviewers recommend Footasylum

Company Reviews

1.8

Based on 383 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Read Footasylum Reviews

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

Write Your review

Tell us how Footasylum made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Footasylum 1 star review on 10th April 2024

Footasylum 1 star review on 10th April 2024

Footasylum 1 star review on 10th April 2024

Footasylum 1 star review on 29th January 2024

Tim Van Den Boomen

Footasylum 1 star review on 29th January 2024

Tim Van Den Boomen

Footasylum 1 star review on 29th January 2024

Tim Van Den Boomen

Footasylum 1 star review on 4th November 2022

25

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still following you around in shop the staff think we all criminals i dress smart got money bit of a joke only clothes shop not a bank staff think all above you lmao like a sweat shop to hot in there”

Posted 3 years ago

“Foot Asylum got the delivery address wrong twice, having tripled checked the address entered by myself on both occasions. Dreadful. Ordered from Schuh instead and they got it spot on first time.”

Posted 3 years ago

“FOOT ASYLUM has terrible customer service. There is no way to contact them except through what's app and they send one response every 24 hours. The Foot asylum website had an American flag in the upper right corner and they even gave me a coupon code for USA20OFF but when I ordered my size they sent me a UK size which is a size larger than US. No where on the website or in my order did it say the sneakers were in UK sizes.”

Posted 3 years ago

“Never had a problem fitting in Adidas T-shirts till I bought from yourselves your extra large t-shirt is no bigger than a large if not smaller also bought a body warmer from yourselves extra large it's no bigger and a large”

Posted 3 years ago

“Honestly the worst customer service i’ve ever experienced. Have been sent my item in the wrong size twice now despite ordering in the correct size. They stated they had the correct size left in stock but are clearly wrong as they don’t seem to send the correct item and it is now showing on their website that the item is out of stock. Really awful responses to their Whatsapp chat where i’ve had to wait several days at a time for a reply.”

Posted 3 years ago

“Worst customer service, my delivery hasn’t arrived, home lines closed and no response to my emails or WhatsApp attempts, the tracking ref is incorrect, a shambles of a company”

Posted 3 years ago

“Terrible service and customer service go to foot locker.”

Posted 3 years ago

“Ordered a pair of white addidas sneakers and had to pay upfront. That was ok but when I got the shoes it was a totally different order (Nike Air Jordans). I got in touch with Footalylum through email and then hell started. They asked me to pay the return (from Denmark to U.K) after which they would return the amount. I am now two months in and still haven't gotten my money back. They screwed up everything and in the middle of the process I suddenly couldnt write them emails anymore ad their accouints no longer existed. I'm now trying through customer chat but lost all hope. A total distaster that I've never experienced and hope to never experience again. DO NOT USE FOOTASYLUM!”

Posted 3 years ago

“This website represents costomers properly, don't know how trust pilot has an average review of 4.1. I ordered Air max on offer (about 30% off) and when they arrived they were.. Infant sized. There was no mention on the website that these were kids shoes and the photos were of REGULAR SIZED ADULT SHOES. Apart from the fact that this company gives out false information, their responses in terms of order confirmation or parcel location is non-existent. Tried to email them asking for a confirmation and they said they would get back to me in 72 hours._. Read reviews first is all I'll say and use PayPal if you can so youll get your money back.”

Posted 3 years ago

“Shoes arrived with stains all over them??? They maybe fakes”

Footasylum 1 star review on 28th May 2020

Footasylum 1 star review on 28th May 2020

Posted 3 years ago

“They never care, they don’t look after their valid costumers. They said I received the delivery 5 days ago which is not true. I was on the delivery address for the whole day and it says on the tracking that my parcel will be delivered in between 10-12 pm then I checked the tracking again and it’s says it was delivered 15:23 which is not true. I checked and tracked again the parcel and it’s says that Footasylum is getting it back the item to there depo then Footasylum says the item is back from them and then that’s it.. There customers service is hopeless and helpless I think local chicken shop service is better if you ring them someone will answer the phone but this 2 companies Footasylum and Hermes I feel there booth unreliable and they know only one thing to take the money in your account. It happen to me twice and I don’t know why I done again. Even my neighbour same complaints with this two companies. Now we’re planning to file complaints from the British trading standard when their office opens.”

Posted 3 years ago

“Very poor customer service, be waiting for goods, track the items was delay for 24hr no reason why and still waiting. Spoke to customer service should of reorder the goods still no goods or email. Spoke to Philip in customer service was promised all items would be reorder on next day delivery plus a refund on a item out of stock but still waiting no order number/ refund /emails . They just happy to take your money.”

Posted 4 years ago

“DO NOT USE FOOTASYLUM!!!!!!!! They are scammers. They accepted delivery to wrong address and have not re delivered my purchase. Worst ever customer service and ignored correspondence. 4 weeks later still no purchase or refund. DO NOT EVER USE FOOTASYLUM. Worst customer service ever.”

Footasylum 1 star review on 21st May 2020

Footasylum 1 star review on 21st May 2020

Posted 4 years ago

“Awful. Ordered and paid for an item. No email confirmation, no item arrived. Contacted them through twitter they apologised and said the order had not been processed, full refund provided. However, a month later ive tried again and same thing is happening... No email confirmation. Website also doesn't seem to accept PayPal.”

Posted 4 years ago

“appalling service delayed item still not delivered told customer service will not shop with them again i was told GOOD LUCK!!!”

Posted 4 years ago

“Avoid at all cost scammers Ordered pair of £130 trainers last Thursday 23 April 2020 not turned up the courier they use is Hermes what a joke of company lost my order still waiting after week a week now saying it’s going to take 28 days to sort it out joke of company will never order anything of theses scammers I would not recommend these company to any one they are rude and bad attitude on live chat long as they got ure cash they don’t give a damm avoid at all cost trust me ????”

Posted 4 years ago

“I ordered and paid for next day delivery, nothing arrived after 3 days, contacted customer service and was told I have to wait a few more days before they re-order or refund! Ridiculously poor service, will never use them again.”

Posted 4 years ago

“Horrible experience. The delivery came late. After 1 hour the Nike running gloves were broken, we sent some pictures and they told us that we had to wait 28 days after we send the broken items to know if we were eligible or not to have a replacement!!!!! Those were my son birthday gift and we are very upset with the service. Please, don't use it. Buy in Amazon instead.”

Posted 4 years ago

“I'd give no stars if I could I'd give no stars if I could, ordered a pair of trainers for my daughter on 21st February, was told systems had been down and i would be refunded within 3-5 working days, that was on WhatsApp on 3rd march then on Facebook messenger I was told they'd processed my order on a different date, long story short still have no refund or trainers, customer service is pathetic I'd stay well clear of ordering from them”

Posted 4 years ago

“Absolutely disgusted with the service that I’ve received I ordered my son a pair of trainers back in January which never arrived I am still waiting for it to be investigated I’m a single parent and couldn’t afford to buy another pair of trainers at another £80 Nobody returned your calls will get back to you”

Posted 4 years ago

«
1
2
...
3
4
5
6
7
»

Footasylum is rated 1.8 based on 383 reviews