Footasylum Reviews

Name: Footasylum
Address: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, Lancashire
Rating: 1.78

1.8 Rating 411 Reviews

19 %

of reviewers recommend Footasylum

1.8

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Footasylum 1 star review on 25th November 2024

Amanda Samantha Graffham

Footasylum 1 star review on 15th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've emailed their Team Email twice now with no response, I asked for my issue to be escalates with a manager and still no response after waiting over a week. This is after I've already spent over £1000 on an order, god knows how they treat small order customers, absolutely dreadful service and lost over a £100 in items because they're not responding.”

Helpful Report

Posted 6 years ago

“Got a pair of Nike 270s from the Liverpool, speke retail park and subsequently lost the receipt. When I finally opened the box of the trainers I got for college, I noticed (after being told a fresh pair was being sent to the till, that the shoes were absolutely disgusting! One of them must have been a display shoe! Who even thinks it's acceptable to sell a supposedly brand new pair of trainers like this?? Ate you serious? Furthermore, after trying to resolve this situation the cheek I received from staff in the store and the complaints procedure through what's app is an absolute joke!!! I had to begin my course with basically a second hand pair of shoes that basically everyone and their granny must have had on!! In the midst of a global pandemic where hygiene by government regulation is supposed to be of utmost importance? Seriously? Absolutely disgusting!!!”

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Posted 6 years ago

“Worst company for buying footwear and clothing. I would rather go to j.d sports or foot locker ect. They are a joke to how they treat their customers, when we are the people who are keeping their businesses and jobs running. They do nothing but lie to you and talk down to you and laugh at you. Wont go into to much information but go elsewhere”

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Posted 6 years ago

“Customer service is terrible. No help at all. Wouldn’t order again”

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Posted 6 years ago

“Hello, I need to return my shoes what address I send it back to ? also no invoice came with my order. I am a usa customer paid through paypay I tried chat nothing.”

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Posted 6 years ago

“There Nike 95s are cheap copy’s , compared to jds, avoid if possible, back street market rubbish ,”

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Posted 6 years ago

“Staff keep following people around in shop as if we all criminals in Walsall what's that al about”

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Posted 6 years ago

“Still following you around in shop the staff think we all criminals i dress smart got money bit of a joke only clothes shop not a bank staff think all above you lmao like a sweat shop to hot in there”

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Posted 6 years ago

“Foot Asylum got the delivery address wrong twice, having tripled checked the address entered by myself on both occasions. Dreadful. Ordered from Schuh instead and they got it spot on first time.”

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Posted 6 years ago

“FOOT ASYLUM has terrible customer service. There is no way to contact them except through what's app and they send one response every 24 hours. The Foot asylum website had an American flag in the upper right corner and they even gave me a coupon code for USA20OFF but when I ordered my size they sent me a UK size which is a size larger than US. No where on the website or in my order did it say the sneakers were in UK sizes.”

Helpful Report

Posted 6 years ago

“Never had a problem fitting in Adidas T-shirts till I bought from yourselves your extra large t-shirt is no bigger than a large if not smaller also bought a body warmer from yourselves extra large it's no bigger and a large”

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Posted 6 years ago

“Honestly the worst customer service i’ve ever experienced. Have been sent my item in the wrong size twice now despite ordering in the correct size. They stated they had the correct size left in stock but are clearly wrong as they don’t seem to send the correct item and it is now showing on their website that the item is out of stock. Really awful responses to their Whatsapp chat where i’ve had to wait several days at a time for a reply.”

Helpful Report

Posted 6 years ago

“Worst customer service, my delivery hasn’t arrived, home lines closed and no response to my emails or WhatsApp attempts, the tracking ref is incorrect, a shambles of a company”

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Posted 6 years ago

“Terrible service and customer service go to foot locker.”

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Posted 6 years ago

“Ordered a pair of white addidas sneakers and had to pay upfront. That was ok but when I got the shoes it was a totally different order (Nike Air Jordans). I got in touch with Footalylum through email and then hell started. They asked me to pay the return (from Denmark to U.K) after which they would return the amount. I am now two months in and still haven't gotten my money back. They screwed up everything and in the middle of the process I suddenly couldnt write them emails anymore ad their accouints no longer existed. I'm now trying through customer chat but lost all hope. A total distaster that I've never experienced and hope to never experience again. DO NOT USE FOOTASYLUM!”

Helpful Report

Posted 6 years ago

“This website represents costomers properly, don't know how trust pilot has an average review of 4.1. I ordered Air max on offer (about 30% off) and when they arrived they were.. Infant sized. There was no mention on the website that these were kids shoes and the photos were of REGULAR SIZED ADULT SHOES. Apart from the fact that this company gives out false information, their responses in terms of order confirmation or parcel location is non-existent. Tried to email them asking for a confirmation and they said they would get back to me in 72 hours._. Read reviews first is all I'll say and use PayPal if you can so youll get your money back.”

Helpful Report

Posted 6 years ago

“Shoes arrived with stains all over them??? They maybe fakes”

Footasylum 1 star review on 28th May 2020

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Posted 6 years ago

“They never care, they don’t look after their valid costumers. They said I received the delivery 5 days ago which is not true. I was on the delivery address for the whole day and it says on the tracking that my parcel will be delivered in between 10-12 pm then I checked the tracking again and it’s says it was delivered 15:23 which is not true. I checked and tracked again the parcel and it’s says that Footasylum is getting it back the item to there depo then Footasylum says the item is back from them and then that’s it.. There customers service is hopeless and helpless I think local chicken shop service is better if you ring them someone will answer the phone but this 2 companies Footasylum and Hermes I feel there booth unreliable and they know only one thing to take the money in your account. It happen to me twice and I don’t know why I done again. Even my neighbour same complaints with this two companies. Now we’re planning to file complaints from the British trading standard when their office opens.”

Helpful Report

Posted 6 years ago

“Very poor customer service, be waiting for goods, track the items was delay for 24hr no reason why and still waiting. Spoke to customer service should of reorder the goods still no goods or email. Spoke to Philip in customer service was promised all items would be reorder on next day delivery plus a refund on a item out of stock but still waiting no order number/ refund /emails . They just happy to take your money.”

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Posted 6 years ago

“DO NOT USE FOOTASYLUM!!!!!!!! They are scammers. They accepted delivery to wrong address and have not re delivered my purchase. Worst ever customer service and ignored correspondence. 4 weeks later still no purchase or refund. DO NOT EVER USE FOOTASYLUM. Worst customer service ever.”

Footasylum 1 star review on 21st May 2020

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Posted 6 years ago

Footasylum is rated 1.8 based on 411 reviews