Footasylum Reviews

Name: Footasylum
Address: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, Lancashire
Rating: 1.84

1.8 Rating 381 Reviews

21 %

of reviewers recommend Footasylum

1.8

Based on 381 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Footasylum 1 star review on 10th April 2024

Thomas Grattan

Footasylum 1 star review on 29th January 2024

Tim Van Den Boomen

Footasylum 1 star review on 4th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor costumer service I'm also worried that this company takes your money with no intention of sending your goods meaning people have to communicate with a very ambivalent costumer service who you tell there's been a problem in delivery and would you like a refund whilst they have kept costomers money for some considerable time”

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Posted 3 years ago

“Service is baaaaaaaad”

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Posted 3 years ago

“Embarrassing service from such a big company delivery never came, when checked tracker it was on it's way back to warehouse. I bought 2 exclusive pair of shoes and cannot explain my frustration. On the other side when delivery comes, the box of the items looks like it's been in a war. This is one of the worst services i ever received from a high street company.”

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Posted 3 years ago

“ordred clothes offline. The sizing was very small. Tried to exchange in the store for alternative items but was told, as id purchased offline they couldnt exchange anything so it has to be posted back. All this after id waited 2 weeks for my order that didnt turn up for xmas. Footasylum need to change these silly rule Ill never order offline again”

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Posted 4 years ago

“Disappoined that I have return two products worth 200+ pounds and sent on 2st Dec but never heard from them. I have tried to contact customer care and they helped to find the orders already been returned so refund me. But their system does not show received (I have provide tracking number it showes received). Otherwise I will lose 200+ pounds without reason.”

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Posted 4 years ago

“Horrible company tell you they’re refunding your lost order, 1 week on they still have not done this!”

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Posted 4 years ago

“Next day delivery worked out fine, and yes refund was hassle free at the shop but after more than a week, we are still waiting for the money back on our card. Contacted their customer service a few days again, confirming that it has been processed but still not receive our refund yet. Never again!”

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Posted 4 years ago

“I ordered a pair of pants that came to the store in 3 weeks,they did not even know what had happened to my order”

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Posted 5 years ago

“BEWARE OF INCORRECT ONLINE PRICES! I bought two, 'Kings will Dream' items BOTH marked lower on the labels when they arrived. I got a full refund eventually but the prices are still incorrect on the website!!”

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Posted 6 years ago

“I went to your local store in swindon town center the coustomer serviece was very bad dint expect that from them”

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Posted 6 years ago

Footasylum is rated 1.8 based on 381 reviews