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Freshly Fermented Reviews

4.9 Rating 1,651 Reviews

98 %

of reviewers recommend Freshly Fermented

Company Reviews

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Phone:

07583128391

Email:

orders@freshlyfermented.co.uk

Location:

UNIT 6, MERLIN HOUSE, 4 METEOR WAY, LEE-ON-THE-SOLENT
LEE-ON-THE-SOLENT
PO13 9FU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the Greek Yoghurt starter and have made several batches successfully. The instructions are good. As time goes on it seems to be getting more and more sour- not sure if this is what naturally happens, but it’s about where I like it at the moment, so I hope it doesn’t get any more sour! Good product - works well and the instructions, downloadable from the website are straightforward and easy to follow.”

Posted 3 years ago

“The products were good when they arrived, but it took over two weeks before I received a msg on my phone on a Thursday saying that they would arrive the following day with an overnight courier. Nothing arrived on the Friday so I contacted the couriers phone number which just rang out. I sent them an email after a few tries calling and eventually got a reply from someone saying as they only worked Monday to Friday my package wouldn't be delivered until the Monday.”

Posted 3 years ago

“Fab product (kombucha starter pack) but it came with no instructions/recipe, it was a gift and the person I gave it to had to Google how to make it which isn't a big deal but it would be good to get an idea on how to make kombucha in the pack :)”

Posted 3 years ago

“Very happy with the product. The accompanying info sheets were vague and over wordy. Bullet points could help. They stopped short of the ongoing development, such as how much growth of the kefir grains do you need before you start dividing/discarding some of them. But the product is great!”

Posted 3 years ago

“Arrived on time and works”

Posted 3 years ago

“Thanks for asking, but my kefir is very Sour, cannot drink it. Doing pancakes.”

Posted 3 years ago

“Kefir granules I bought some Kefir granules from Freshly Fermented. They arrived as promised and have worked a treat, especially with organic whole milk. They have multiplied a lot so after three weeks we have passed some on to friends already. The only thing that could be improved are the instructions. They were a bit long winding and cumbersome to read and understand. Maybe they could be reorganised into something shorter, clearer and without spelling mistakes. Otherwise a great product.”

Posted 3 years ago

“Everything worked exactly as Instructed. Stirring the mixture every 6 hours proved to be a little difficult especially if you are away. Start off with the smallest amount of grains sufficient for one person. More if larger family.”

Posted 3 years ago

“I purchased one Greek Yoghurt Starter Culture and one Bulgarian Yoghurt Starter and paid an extra £1 for First Class Delivery. They took seven days to arrive, and I felt that a nice gesture would have been to have waived the extra delivery charge, as I was left feeling slightly ripped off. The starter was superb, and is regularly supplying me with flavoursome yogurt. I use a commonly available one litre yoghurt-maker, which I control using a digital temperature controller purchased on eBay.”

Posted 3 years ago

“We paid the extra £1 for speedy delivery but there was a delay (which may have been the postal delay we’re all experiencing through COVID. Now enjoying my homemade goats milk kefir. Product was well packaged and has kept well in the fridge when I let it rest between each batch (there’s only me drinking it so can’t drink a litre a day!)”

Posted 3 years ago

“Great service and very speedy delivery. My gains have quirked really well but are growing so quickly :)! The only additional information I'd like to see on the Web site are FAQS. For example what to do with extra grains. What happens if my milk splits etc. But would recommend!”

Posted 3 years ago

“The Kefir grains arrived quickly and well packaged. After a few uses they have increased significantly and, 2 weeks later, are producing nice creamy kefir (using skimmed milk). I have not rated this supplier as 5 stars because I did not find the instructions for use particularly clear or helpful and in fact I found and followed, better instructions elsewhere.”

Posted 3 years ago

“All arrived as expect, but very short use by date.. I had bought it as a present and was unable to use it as a gift because of the short date. I had to use it myself which wasn't an issue, but I was disappointed as I had thought that it would have been a great gift for a fellow baker.”

Posted 3 years ago

“Ginger Bug Good product with a tasty end result. Be patient with first Ginger Bug which took quite a few days to get going. Subsequent batches have fermented better. Instructions could be improved. Teaspoon (heaped or level?) do not match suggested grammes weight. Was not sure if I should stir the Ginger Bug solution before filtering. I called Freshly Fermented and they were helpful. Be prepared to drink 3 litres a week or stock enough empty bottles as the Ginger Beer keep on coming!!”

Posted 3 years ago

“I found the process to unexpectedly long and laborious, and the instructions only a guide. I have made my own adjustments to the process, with improved results.”

Posted 3 years ago

“My order came quickly (considering coronavirus issues) but I had follow up issues (likely due to my own errors in handling, must stress product worked) and emailed the company. I didn't get any response at all. Wouldn't deal with them again because customer service is just so important. EDIT - Apparently they had answered my email - perhaps to wrong address - and they have immediately and satisfactorily followed up this review. I've added a star.”

Posted 3 years ago

“The yogurt maker and strainer is wonderful thanks! It makes wonderful Greek style yogurt. The delivery wasn't so good. I ordered 2 and asked for one to be sent to myself and one to be sent to my aunt however both were sent to my aunt. This meant she had to ask someone to post it on to me which was a great inconvenience. This was in the middle of lock down though and I realise that this added additional strain to businesses. I would give this company another chance.”

Posted 3 years ago

“Excellent service. Thankyou”

Posted 3 years ago

“Yogurt maker is good but with very poor instructions, think you could address this. Had to get advice from various friends”

Posted 3 years ago

“The kefir water and ginger starter packs arrived fairly quickly despite all the problems created by Covid-19. It is necessary to download the instructions and they could be a little clearer. We were confused about what is meant by 'second fermentation'. Is it the same water that is fermented again or does it mean using the grains to make a second batch of drinks using new water? Nevertheless a good service given the complications of posting out 'live' products. We're regularly producing batches of fizzy drinks for nothing more than a spoonful of sugar to feed the crystals. No need for CO2 cartridges or soda makers.”

Posted 3 years ago

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Freshly Fermented is rated 4.9 based on 1,651 reviews