“What I ordered is not anything close to what was received by the recipient. Very disappointed, and their solution was to refund me 30% .. what I ordered cost way more than what was received.”
“Order was for my best friends mother that passed on. Items were not delivered and paid for expedited delivery. Told I would get a partial refund and items would be delivered by 6p. Still not delivered!! Still waiting on my refund!!! Stealing from grieving people is inhumane! There is a special place for people who do this. This company should be shut down!!!”
“Three times I ordered flowers, 3 times something went wrong. This time I ordered 2 days in advance. Paid extra for delivery before noon. No show. Called 3 times to find out what's going on. Can't even get ahold of the florist who is handling my order. But promising it will be there by 1:30 pm. If they say there sorry one more time, I think I'll get sick. Horrible, horrible service, management and staff. 2 thumbs down, way down.”
“A premium flower arrangement was ordered. ‘Bursting With Joy’ arrangement.
The flowers that were delivered were absolutely nowhere near what the website picture indicated.
I understand there might a ‘slight substitution’, as their website says, although what was delivered was not as such. It was a complete different design, flowers and vase.
So far, their resolution to this issue? A $10 gift certificate to use on my next order. There will NOT be a future order.”
“I ordered birthday flowers for my daughter. They are stationed in San Antonio so couldn’t be there. I ordered the most expensive version of the cotton candy bouquet. The flowers that came was not anything close to what I ordered. It was small and had a bunch of greenery. They didn’t even have the roses. It had a few wilted mumms and that was it. I called telling them the issue and it took them 3 days to get new flowers to her and still not the right bouquet. I won’t use them again.”
“The flowers were a day late and no attempt was made (surveillance video of front door confirmed). The flowers are not what I ordered, not even close. They are downright UGLY. So sad, I'll use another company next time.”
“I receive wilted flowers that were extremely late. I don’t recommend this company at all.
No idea who delivered them because they came from another building that they have been sitting in for three days”
“This was the worst experience I ever had with a flower delivery. The order came 30 hours late and were put at the front door in the dark at freezing temperatures
Naturally the flowers were dead. A very disappointing experience!!”
“If I could give Zero stars I would. I was in a rush and didn't read these reviews. I paid over 100 dollars for a funeral spray for my departed brother. I also paid extra for them to be delivered by 12 noon. It is 3pm and they never followed up to say if they'd been delivered. The service is over by now. Customer service is a joke; they can barely speak English. Avoid at all costs!!!”
“I was not made aware when placing my order that there was not a flower shop in the area to deliver to my recipient. They should be able to go by the zip code to let a customer know they can’t deliver in certain areas.”
“Do not use this for flowers! I ordered a premium funeral spray for a family member out of state that we couldn't attend and was so embarrassed by what they sent. They didn't even go through the local florist, it was sent from the grocery store!!
They did refund half the money but they can never pay back the humiliation.”
“ordered flowers to be delivered anytime between 2/12 and 2/14. Received a call on 2/12 that they couldn't make that date but would deliver 2/13. Received a call on 2/13 that they couldn't make that date but would have them on 2/14 , in addition I would receive 10% off ( I haven't seen my card statement so I don't know if that's so). On 2/14 I received a call saying they would now be delivered 2/15, they would upgrade my flowers and give me a $20 gift cert. On 2/15 they told me they would come on Monday 2/17 ( which they did) haven't see a $20 gift certificate and I dont think they upgrade my order.)”
“The order I placed arrived looking like it came from a grocery store. I was not happy at all, as it was not what I ordered. And there response was to refund me 7 dollars.!! I will not use this company again
I just wanted a bouquet worthy of what I ordered sent to my sister.”
“Flowers were delivered later than promised to funeral home, even though I paid extra for express delivery. The personalized ribbon was missing from front of spray. The flowers were already wilted and had brown edges less 23 hrs later. They used a florist more than an hour away from funeral home that had to call us to ask where to deliver, when it was past delivery time. The spray was nowhere near the photo I ordered. It was embarrassing at my sister in-laws funeral. It looked like thay used flowers from grocery store.
I got $33 refund from $150 order.
It wouldn't let me upload photos.”
“If I could give 0 stars I would. They never delivered my mothers flowers for her birthday. Then when I called, someone with a very thick accent answered. I had to have him repeat what he said about 4 times and still was difficult to understand. They only want to give me $9 refund for not getting delivered on time. The delivery fee alone was $15. I had no idea about all the bad reviews until I tried to write one myself. Do not use this company!”
“I was shocked upon opening the box containing my orchids.
The container was not much bigger than a cup.
I never thought orchids existed this small.
I paid close to sixty dollars for this rip off.”
“There was some confusion from my part and had to change the delivery address quickly. The issue was handled very well and the flowers look very nice.”
