“I had 3 phone calls in two days...one phone call (from out of the country) stated they couldn't deliver my flowers. An hour later a call saying they found a local place to supply the flowers. Then today, one day before they were to be delivered, another call saying they didn't have anyone to do the arrangement...they are ridiculous, unprofessional and completely out of the country people trying to work with local flower shops. Make your life easy...just stay local. Don't waste your time...gotta go...I need to arrange for flowers for my 90 year old mother by tomorrow! Thanks a lot "You Flowers"”
“Worst choice ever ordering from here. $125 and I was given 6 brown dead flowers when I ordered 15 and a vase that did not come. Save yourself the embarrassment!”
“The flowers looked half dead and there was no custom vase with a family photo as specifically ordered the vase was a basic clear vase. The flowers looked nothing like the picture. Do not order from them!! Scam!!!”
“This company is horrible. False advertising. Not arranged, not in a vase. I thought they would be coming from a local florist. What came was a boxed-up punch of roses I had to arrange and use my own vase. They did give me 100% of my money back. I did appreciate that.”
“I ordered a funeral spray to be delivered on May 7 and it was never delivered. It was ordered and paid for four days prior to the funeral. A company representative called hours after the funeral was over and asked if there was somewhere else I would like the flowers sent. Really? I could not get an explanation why the order was not filled. I demanded an apology letter and my money back. They sure didn’t have any difficulty taking my payment which was over three hundred dollars. The funeral was held in Springfield Illinois, the state capitol, and surely there were available florists to fill my order. Do NOT use this company as they are totally unreliable.”
“Very bad servise. Last time we waited for the order to be delivered for 2 days. This time we ordered flowers for May 7 in the morning to be delivered. Now is May 8 - no flowers to the recipient yet.”
“This is the worst customer service (and I'm a customer service manager) ever. Flowers came wilted and thrown away the next day. Said they would redeliver and didn't. Wish I would have read the reviews. Definitely will never be ordering from them again.”
“I ordered something that really needed to be delivered today. Four hours after I ordered (and after the time-window to order somewhere else), they reported that they couldn't fulfill the order that they had already charged my account for and that I could ship something instead via UPS. The whole point was "same day delivery." I had looked up something that was available in the zip code for same day delivery, and it wasn't available. I called customer service, and they basically said, "too bad." I'm so upset!”
“Do not purchase from this company! I ordered an arrangement for my daughter and what was sent was completely different then what was shown online. I had to speak to 3 different live agents to get some sort of compensation. Terrible! Stay away.”
“This company is a TOTAL RIPOFF. They post from other flower companies and send absolutely the Wrong Arrangement then ordered. I ordered far enough in advance and could have been notified if the order couldn't be full filled:(. I also can't believe they only refunded 1/2 the amount of the order. DON'T ORDER FROM THIS COMPANY, CALL YOUR LOCAL FLORIST OR EVEN 1800FLOWERS.”
“I wish I would have read the reviews. A friend of mine mother past away and I sent her flowers from this place and it was expensive but the flowers look nothing like I ordered. Last time using this place. I put the picture on here so you could see The side by side is unbelievably.”
“I regret I did not read the reviews! If I could give a zero, I would.
I sent birthday balloons, but nothing I ordered or paid for was included, along with a cheap teddy bear that was not part of the order.
I am embarrassed that this was what was delivered.
Absolute sham of a website & company!”
“The worst representation of what you’re buying online and what actually gets delivered. I purchased a premium arrangement which showed 6 large roses, a birthday pick and a small square clear vase. A small arrangement was delivered with only 3 roses, no birthday pick and a gold vase. I submitted a complaint and their response was a 30% refund which they automatically issued. I didn’t even have a chance to respond, they just felt that was sufficient enough. I would never order from this company ever again. The purpose of my purchase was to wish a loved one happy birthday and get didn’t include the one thing that represented a birthday gift and made a MUCH smaller arrangement than what was projected online.”
“I ordered a bouquet of flowers and the experience and costumer service was horrible. I specifically PAID EXTRA for the flowers to be delivered in the morning (before 12pm) and were not delivered until 2:30pm. Was also not notified that the flowers would be late. The flowers that i sent were also not even the flowers I paid for. I ordered a roses and lilies bouquet but instead sunflowers and roses were delivered. Imagine if my aunt (the recipient) was allergic to sunflowers. After reading other reviews it appears to be a common issue. It’s insane that this business casually swaps out and replaces the flowers without the costumers knowledge. I immediately contacted costumer services through email. At first they offered to just resend the bouquet with the correct flowers. I said no because that just wouldn't make sense. The occasion already passed and flowers were already received. The best they could do was only give a 20% refund of the entire order. Will never order from them again.”
“When you spend this kind of money for a bouquet of flowers that look like one thing in a picture and a completely other thing when the person actually gets it, is incredibly disappointing. The picture on the website looked full and beautiful but the bars that she got were minimal at best. Absolutely ridiculous! Pics below to show what I ordered versus what she got.”
“The worst company, absolutely horrible customer service. They do not listen to you, you have to repeat yourself over & over again.
No matter which flowers delivered, the message 'Not available for that area' popped up! WTH?!
I had used in the past with no problem,but nothing but issues this time. Do not waste your time or money with this company!”
“I ordered flowers, daffodils, and irises for $75, and the irises never opened and died. It is disgraceful that this outfit can even stay in business. I would NEVER BUY from them again. They sent the flowers in a sealed box without any water.”
