“Hello,
I’m reaching out because I was very disappointed with the flower arrangement I recently received. I paid $50 and specifically requested star lilies to be included, but they were not in the bouquet at all. To make matters worse, several of the flowers were already wilting upon arrival.
This is incredibly frustrating, especially given the cost and the care I took to specify what I wanted. I was expecting a fresh, vibrant arrangement and unfortunately, this did not meet those expectations.
I would appreciate a response regarding this matter and hope you can offer a resolution.
Thank you”
“It has ruined my surprise, and I’m very disappointed.
I changed the delivery date and they said they'll deliver it on 28 but they suddenly delivered it on 25th so I talked about to them and they said they'll deliver it again on 28th but the delivery status hasn’t changed since it said "delivered" on the 25th, even though it was supposed to be delivered on the 28th. They also never issued a new order number, so the status has remained the same.
And still she hasn't gotten the flowers on 28th.
I had to ask my partner a couple of times, which made me feel stupid and also annoyed her.
Last time, when the package was delivered, she didn’t receive any notification at her apartment, so I'm still not confident about the previous delivery either.
I also tried to log in to my account, but even when I press the button, I can’t log in. When I try to register using my email, it says the account already exists.”
“I ordered an $80 10 stem bouquet of peonies from Proflowers. The order was filled by From You Flowers. The flowers arrived with dried out buds and dried wilted stems and leaves. The buds were so small they would never have opened to the size in the photograph online had they been fresh. I tried to revive in water but it was unsuccessful. I would have been embarrassed to give this bouquet as a gift. I called for a refund but Proflowers would only refund 25% of the cost. I had to convince a supervisor to refund the total. I have yet to receive the refund to my card after 4 days. I will never order from Proflowers again or from From you Flowers.”
“Do not waste your time or money ordering from this site. They shipped flowers that arrived wilted and dead. The flowers were a gift and were shipped 6 days UPS ground. The company didn't respond to emails or photos, they only had automated email replies. It's poor business practice to offer products and not stand by them.”
“They accepted an order for a product that was not in stock, so it didn’t get delivered. They cancelled the order and did not notify that the order had been cancelled. When called the only solution they offered was a refund… didn’t fix the fact that nothing got delivered to my wife on our anniversary. Terrible service will never order again.”
“Bunny and basket with candy for my grandchildren were never delivered. Have been calling for 5 days straight with no results. Still not delivered and no refund!
Help, help! What to do?”
“Flowers were for my Aunt’s 90th. They didn’t deliver on her actual birthday. No personalized vase, which I paid for. And the flowers were pretty much dead. Are you serious?”
“Flowers were supposed to be delivered same day. Paid extra for this service. No flowers were received yet they said flowers were delivered. Kept saying they would check with florist . Never received by my assistant for admins day. Customer service lies. They kept saying to check again that flowers had been delivered. Fortunately I paid with paypal and I disputed and paypal refunded me immediately. I truly believe this to be a scam place.”
“Horrible place. Wanted to fight about aa refund!! I spent 65 for roses and star lilies. Got one rose and burgundy roses. No lillies. I would have done better going to Kroger.”
“Supposed to have flowers delivered today for our secretary and they never showed up. I called them couldn’t understand the man what he was trying to even tell me, but said they would be there tomorrow. I used my PayPal, luckily, and then I look at it and they refunded me $3.21. I don’t know what is going on, but I will never ever use them again.!!! I highly doubt the flowers will even come. I’m so disappointed as this was for administrative professionals day today.”
“Terrible quality and presentation. If I could give lower than 1 star I would! I ordered a DELUXE $100 Easter basket that had your normal candy, like Peeps, Jelly Beans, little chocolate eggs,etc. And it had a plush 10" bunny. Requesting the deluxe at a higher price gave you the same items, only more of each. I sent this to someone very special and was trying to go big and make a grand gesture. First, it was thrown together like a 7 year old put it together, the appearance was very shoddy, there was no beautiful big bow that most Easter baskets are known for, it was a crinkled piece of rainbow ribbon wrapped around it. The basket itself was very small, too small for what it held, and it didn't hold much, a bunny with a few pieces of candy! It wasn't even worth $15, let alone $100. It was shoddy work, appearance was ugly, and I was never so embarrassed in my life when the receiver sent me a picure of it. I'm sure the receiver thought it was an actual insult, rather than a grand gesture! I was very upset and humiliated.”
“Flowers were a day late and more than a dollar short. The pictures show the purchase, the beautiful flower pictures are from the website and the last picture are the pitiful sunflowers. Really? Avoid this company as they offered 10% discount. Horrible.”
“The flowers were not as described in the photo for color or fullness of a premium arrangement. The balloon was nice and the delivery was on time. I wouldn't use this company again because the quality of the flowers. All the flowers are fully bloomed. These will only last a day or two before they start to wilt and die.”
“Flowers pictured had Easter eggs in the bottom of the vase. That’s the only reason I chose that arrangement. Sure they offered me a refund — 13 bucks on an overpriced $60 order. Very disappointed.”
“I received white peonies when I had ordered pink ones. The white ones turned brown before opening and that was only 3 of them. The others never opened and still turned brown. The replacement pink peonies also stunk and turned brown. Only a few bloomed and they were brown instantly. I didn't get the beautiful smell that I really love peonies for. I am so disappointed with these flowers and will never order from this company again. What I got and waited for to bloom was nothing like was advertised. The pink peonies that I received on Tuesday already were brown and dropping petals and really stunk. I would highly recommend no one to purchase these flowers from this company. Again, what a HUGE disappointment and a large waste of hard earned money just went in the trash with no enjoyment of these flowers.”
“Ordered flowers for my grandmothers Birthday. Called the company before placing an order to ask if the flowers going to be delivered in a vase. They assured me they are going to be delivered exactly as shown on the website from a local flower shop. I placed my order two days in advance. I was very disappointed when I received a email that UPS is the carrier! It means the flowers are going to be delivered in box ! Been waiting whole day and the flowers are not there yet! Very disappointed and mad that they lied to me just to get the business. Spare yourself frustration and find another more reliable and honest flower service!”
“HORRIBLE company to deal with. Received flowers WITHOUT the name of the sender!! FromYouFlowers woudl not give us their name, their state, their area code. NOTHING. Find a different way to send your flowers. There people only want your money. They don't care if your recipient doesn't know they were from YOU!!”
