Name: FromYouFlowers
Address: 143 Mill Rock Road East, Old Saybrook, Connecticut
Rating: 2.13

“Ordered Mother's Day flowers and paid extra to be delivered specifically on Mother's Day. The next morning I get an email, sorry we didn't deliver the flowers, we'll deliver them in two days. Are you kidding me??? FromYouFlowers completely destroyed Mother's Day. Avoid at all costs.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback regarding your Mother’s Day order. We sincerely apologize that the flowers were not delivered on Mother’s Day despite the expedited service selected, and we understand how upsetting it is to receive such notice after the occasion had passed. We appreciate you bringing this to our attention and for allowing us the opportunity to review the issue and work toward improving our delivery commitments and communication moving forward.

Posted 1 month ago

“I ordered $340 worth flowers, 3 sets and they looked nothing like the photos! I should have looked at the reviews before I ordered. They tried to offer me $52 refund lol This business needs to be shut down for false advertising!!”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback regarding your recent order. We sincerely apologize that the three arrangements delivered did not reflect the photos or descriptions provided at the time of purchase, and that the initial resolution offered did not feel appropriate given the amount spent. We appreciate you bringing this to our attention and for allowing us the opportunity to review the matter and work toward improving our product accuracy and customer experience moving forward.

Posted 1 month ago

“I ordered some flowers for my mom back in March for her birthday, and they were never delivered on the day I asked. Then I ordered some for Mother’s Day and got the deluxe flowers for Mother’s Day and the flowers that got delivered weren’t fully watered and they were practically dying, then the chocolates that came with the order had been expired for a whole year! Never again will I order from them, spending almost 200 dollars just for my mom to experience this type of gift is not acceptable.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback regarding your Mother’s Day order. We sincerely apologize that the bouquet you received differed significantly from what was shown online and that the presentation, including the condition of the vase, did not meet acceptable standards. We appreciate you bringing these concerns to our attention and for allowing us the opportunity to review the situation and work toward improving our product quality and service accuracy moving forward.

Posted 1 month ago

“I ordered a bouquet for Mother's Day, and agreed to a delivery the Friday before Mother's Day. No delivery was made, and I spent an hour on chat trying to determine what was happening with my flower order. The agent said that the delivery was scheduled. Saturday, no delivery by 6 PM, so I called this time. I spoke to an agent who said that it would be delivered on Sunday. By now, I am a bit jaded and don't think I can trust them, so I canceled the order. No flowers for my 98-year-old Mom this year.”

Helpful Report

Posted 1 month ago

A supervisor has reached out via voicemail and email regarding your experience and the resolution. We understand this matter is important to you and want to ensure you feel supported. Please let us know if you need any further assistance.

Posted 1 month ago

“Found FYF online and their prices were really good. I ordered 'one dozen rainbow roses'. They were delivered today and were only orange and pink and maybe 1 white one and they were wilted.”

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Posted 2 months ago

“I send flowers to my sister for her birthday and the bouquet looked nothing like the picture. There was added and way too much greenery, it was lob sided, it was throw together and so messy. I have made a complaint on their web page. I asked for a replacement of the flowers and was given a small $8 refund, this is a joke!”

Helpful Report

Posted 2 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 2 months ago

“I ordered flowers from From You Flowers to be delivered to my wife at her work for our 25th wedding anniversary. This was a really important day for us and I trusted them to do something simple but meaningful. The flowers were never delivered. They marked the order as “delivered,” but my wife never received anything. When I contacted customer service, all I got was the same copied response over and over saying the flowers were delivered, with no proof, no explanation, and no real effort to figure out what actually happened. Instead of fixing it or taking responsibility, they kept offering me a small percentage off my “next order” — first 10 percent, then 20 percent, then 30 percent. That is useless when they completely failed to deliver the order that actually mattered. After getting the runaround and realizing nothing was going to show up, I finally just asked for a refund. I never got flowers, never got a real answer, and had to fight just to not pay for something that was never delivered. This was not just a minor mistake. They ruined a milestone occasion that cannot be repeated, and the way they handled it made it even worse. When I looked up other reviews, I saw that a lot of people have had similar problems with this company. I would not recommend From You Flowers to anyone, especially for important events.”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“I sent an Easter Lily ($74.00) and it arrived at my daughters house with no blooms and furthermore, the unopened blooms never opened. Thankfully they said they will refund my money.”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“Flowers did not arrive at all even though I spoke with several people throughout the day. Would never recommend, would never use again and they are not reliable and not trustworthy. Do not use this business. They disappoint.”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 2 months ago

“Both arrangements were very small and not impressive at all! I paid extra for the Premium and that $ went out the window? One order got delivered on the wrong day when no one was home and left out by the street? I got a response that the correct flowers would be delivered but that never happened either? Overall a very disappointing experience with your company. I would like a professional arrangement be delivered to both parties as what was delivered was embarrassing. Scott Evans”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“I have not received any customer service from this company. My order was not delivered in the date I chose. The person receiving them was going away. Returned and they were dead on the doorstep. I requested a refund and have not got one. I keep being hung up on when I call. The online chat says they will get back to me but don’t. I have also sent an email. What do I need to do. This is a joke.”

Helpful Report

Posted 3 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 2 months ago

“Looked nothing like the overpriced bouquet I paid for. Plus it was supposed to be a surprise and they wouldn't deliver unless she was downstairs”

Helpful Report

Posted 3 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 months ago

“I ordered a basket with flowers and you sent something that did not even resemble what I ordered not to mention is was poisionus to cats. You said you would send another gift but didn't I had to call a second time. NOT HAPPY WITH YOUR COMPANY”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 months ago

“Easter lily had a $ 14.95 sticker on it and most of the blooms died never opening. Pretty sad since I paid $63.00 for it.”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 months ago

“My daughter said flowers were almost dead by the time she received they were delivered on sat instead of Friday”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 months ago

“I sent 3 different plants/flowers recently And was disappointed in the quality of the bouquet that was sent to the Brodhead, WI address. $70 for delivery of a disappointing choice of flowers. Will not be using your service again. I can do better by choosing flowers at the grocery store and delivering them myself which I most likely will do in the future. The other two purchases that day were fine.”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 months ago

“Casket floral spray was never delivered to mortuary as stated by Fromyouflowers (3rd party) and did not deliver proof of delivery as promised (photo) by representatives. After much discussion (language barriers), over period of several days, agreed to refund payment. This is unforgiveable!”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 months ago

“I ordered expedited delivery two days prior. The flowers arrived sometime after 3:30PM when they should have been delivered by noon. Even more disappointing, I ordered the Deluxe Special Moments and my partner received something less than the regular.”

Helpful Report

Posted 3 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 months ago

“Terrible. 1st they advertise FREE RELIABLE DELIVERY No surprises at checkout. We deliver with care, on time. I ordered Wednesday lunch time. Delivery was Friday afternoon at a cost of $20. 2nd I ordered the 12 Dazzling Gerberas. What I got was a bunch of tired looking roses with a sprig of baby's breath. Very embarrassing! 3rd. I contacted them to let them know I was unhappy and CRICKETS not even an acknowledgement. Would give negative stars if I could, do not bother with this company! Pics uploaded to show what I ordered -v- what I got.”

Helpful Report

Posted 3 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 3 months ago

“TERRIBLE service! My mom has been sick in the hospital and I ordered flowers FOUR days ago, including paying for expedited service. It is now four days later and they STILL have not been sent out for delivery despite me sending multiple consecutive emails to the company. Not only did they assure me it would be sent out today, they keep making promises that it will be delivered and still nothing has been sent. They are extremely unprofessional and the lack of effort in upholding their services is astonishing and unacceptable. I absolutely will never use their services again and to everyone else - STAY AWAY if you want timely flower delivery. At this rate, my mom will probably be discharged from the hospital before the flowers ever get to her...”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 3 months ago

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