Name: FromYouFlowers
Address: 143 Mill Rock Road East, Old Saybrook, Connecticut
Rating: 2.22

“Very dissapointed from this site. I ordered my mom some flowers 💐 for mothers day I picked medium arrangement with a balloon that said Happy Mother's day. Then called the same day to let them know I needed to change the date bc my mom left out of town. Gave them my address. I was told was okay no problem. Only that they would take it the day after mothers day. Which was okay bc she would be back that day. Not only they didnt take it to my address they ended up delivering it to my mom address. Thankfully my niece was there and received it. But the order was not what I asked. I picked pink and white flowers and a medium size order. They send flowers that were damaged. I called 3 times that week because I was promised a large flower arrangement for my mother due to the inconvenience and the flowers being damage. Since I paid 65$ plus on this order. The flowers never made it. On the pictures you can see the flowers damaged and you can see the ticket that says they was going to deliver new flowesbdue to the inconvenience. But never made it and always lied to me. They lost a good customer.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience and for giving us the opportunity to address your concerns. We sincerely apologize for the multiple issues you encountered with your recent order. This is not the level of service we strive to provide, and we understand how disappointing this must have been—especially for such an important occasion. We appreciate your feedback, as it helps us identify where we need to improve. Your concerns have been noted and will be reviewed with our team to ensure better communication, product quality, and follow-through moving forward. We truly value our customers and regret that we did not meet your expectations in this instance.

Posted 4 months ago

“The order I placed with this company was delivered a day late, was very underwhelming in size and presentation AND all the flowers were dead in 5 days. I frequently order flowers for corporate gifts and, for a comparable price, this was poor quality, presentation and size. I sent photos to the company the day after they arrived and they said the bouquet was "in line with their quality standards". They won't provide a refund, only a store credit for half the value of my expenditure, which is basically useless as what they provided is below acceptable standard in every respect. Save yourself the money and headaches, buy flowers from a local, trusted supplier, don't use From You Flowers.”

Helpful Report

Posted 4 months ago

We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.

Posted 4 months ago

“I ordered flowers to be delivered 3 weeks ago, they didn't arrive. After numerous phone calls and emails I'm still waiting on a refund.”

Helpful Report

Posted 4 months ago

We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.

Posted 4 months ago

“Ordered Mother’s Day flowers, to be delivered on the day (Mum lives rurally - thought this company would be perfect since they offered delivery). I called the service line, antsy, on the 10th around 3pm to see when they will be arriving a lady in an obvious Indian call centre assured they were gonna be delivered before 8pm that day. Flowers came on the 14th, 3pm. I ordered a large bouquet - $140 worth of baby pink roses, baby’s breath bouquet (the name of the bouquet was new baby girl) what was inside the box was bright yellow sunflowers (3 stems) and orange gerbras (2 stems). The bouquet was smaller than my hand!? Called India again (the customer service line) where a man advised that my order was subject to a ‘substitution’ and told me to email through my concerns and photos of the order (which I did). Haven’t heard back from them since.. Please don’t make the mistake of supporting this scam business”

Helpful Report

Posted 4 months ago

We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.

Posted 4 months ago

“I ordered on a Friday for get well flowers. Tuesday came around and they were still telling me to expect delays! I paid for expedited ordering too! I didn't need the flowers after the person was better. I canceled. Do not.....do not..order from this company! Support local, order from grocery flowers, support instacart. Anything is 100% better than dealing with this.”

Helpful Report

Posted 4 months ago

We sincerely apologize for the delay and inconvenience you experienced with your order. This is not the level of service we aim to provide. Thank you for your feedback and for allowing us the opportunity to address and resolve your concerns. We truly appreciate you bringing this to our attention.

Posted 4 months ago

“ZERO STARS I ORDERED THE ANGELIC SERENITY SYMPATHY BOUQUET. 1. IT WAS NOT DELIVERED SAME DAY 2. THEY SENT A SPRING BOUQUET W/O ANGEL STATUE THAT LOOKED NOTHING LIKE WHAT I ORDERED. AGAIN THIS IS SUPPOSE TO BE SYMPATHY/FUNERAL. 3. IT'S BEEN ALMOST 2 WEEKS COMMUNICATING W THIS COMPANY, ONLY FOR EMPTY PROMISES OF NEW DELIVERY, AND THE PROBLEM IS STILL NOT FIXED. ***SAVE YOUR MONEY, GO ELSEWHERE!!!”

Helpful Report

Posted 4 months ago

We’re very sorry to hear about your experience and sincerely apologize for the issues with the delivery timing. This is not the level of care and service we aim to provide, especially for sympathy orders. We appreciate you taking the time to share your feedback and for allowing us the opportunity to address and resolve this matter. Your concerns are taken seriously, and we are actively working to improve our fulfillment and communication processes to prevent this from happening again.

Posted 4 months ago

“Terrible! Bought flowers for Mothers Day Sunday. They arrived the following Friday after some delay and then spent three days in a dry cardboard box to get from Brisbane to the Gold Coast. Dead on arrival! Complained that, after buying the expensive 'unforgettable' option but was just offered a $20 store credit. Never again for me and recommend you get flowers somewhere else.”

Helpful Report

Posted 4 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 4 months ago

“I made a scheduled order on the 6th of May to arrive on the 9th before Mother’s Day. Unfortunately, the order did not arrive on the scheduled date and was only delivered on the 13th of May. To be honest, the flower bouquet that arrived did not reflect the price charged (around 100 AUD). The quality and presentation were quite disappointing for the amount paid. I also reached out to customer service regarding both the late delivery and the quality of the bouquet, but I did not feel that my concerns were properly addressed or resolved. Overall, this was a very disappointing experience, especially considering the order was meant for Mother’s Day.”

Helpful Report

Posted 5 months ago

We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.

Posted 4 months ago

“If you are buying flowers, I suggest you DO NOT use this company. I thought I had contacted a florist shop but is was actually an online store. After pitiful customer service and being lied to on more than one occasion, my mum never received her flowers on Mothers Day. They refused to refund my money and offered a store credit. I said why would I want a store credit when you couldn’t even deliver my initial order. I have learnt my lesson and will always go through a shop with a street address. Feel free to share.”

Helpful Report

Posted 5 months ago

We sincerely apologize for the experience you described and appreciate you taking the time to share your feedback. After carefully reviewing the details provided, we do not believe the order in question was placed directly with www.FromYouFlowers.com. Based on the information available, it appears the order may have been placed with an alternate company that is not affiliated with or associated with FromYouFlowers.com.

Posted 5 months ago

“Ordered Mother's Day flowers and paid extra to be delivered specifically on Mother's Day. The next morning I get an email, sorry we didn't deliver the flowers, we'll deliver them in two days. Are you kidding me??? FromYouFlowers completely destroyed Mother's Day. Avoid at all costs.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback regarding your Mother’s Day order. We sincerely apologize that the flowers were not delivered on Mother’s Day despite the expedited service selected, and we understand how upsetting it is to receive such notice after the occasion had passed. We appreciate you bringing this to our attention and for allowing us the opportunity to review the issue and work toward improving our delivery commitments and communication moving forward.

Posted 5 months ago

“I ordered $340 worth flowers, 3 sets and they looked nothing like the photos! I should have looked at the reviews before I ordered. They tried to offer me $52 refund lol This business needs to be shut down for false advertising!!”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback regarding your recent order. We sincerely apologize that the three arrangements delivered did not reflect the photos or descriptions provided at the time of purchase, and that the initial resolution offered did not feel appropriate given the amount spent. We appreciate you bringing this to our attention and for allowing us the opportunity to review the matter and work toward improving our product accuracy and customer experience moving forward.

Posted 5 months ago

“I ordered some flowers for my mom back in March for her birthday, and they were never delivered on the day I asked. Then I ordered some for Mother’s Day and got the deluxe flowers for Mother’s Day and the flowers that got delivered weren’t fully watered and they were practically dying, then the chocolates that came with the order had been expired for a whole year! Never again will I order from them, spending almost 200 dollars just for my mom to experience this type of gift is not acceptable.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback regarding your Mother’s Day order. We sincerely apologize that the bouquet you received differed significantly from what was shown online and that the presentation, including the condition of the vase, did not meet acceptable standards. We appreciate you bringing these concerns to our attention and for allowing us the opportunity to review the situation and work toward improving our product quality and service accuracy moving forward.

Posted 5 months ago

“I ordered a bouquet for Mother's Day, and agreed to a delivery the Friday before Mother's Day. No delivery was made, and I spent an hour on chat trying to determine what was happening with my flower order. The agent said that the delivery was scheduled. Saturday, no delivery by 6 PM, so I called this time. I spoke to an agent who said that it would be delivered on Sunday. By now, I am a bit jaded and don't think I can trust them, so I canceled the order. No flowers for my 98-year-old Mom this year.”

Helpful Report

Posted 5 months ago

A supervisor has reached out via voicemail and email regarding your experience and the resolution. We understand this matter is important to you and want to ensure you feel supported. Please let us know if you need any further assistance.

Posted 5 months ago

“Found FYF online and their prices were really good. I ordered 'one dozen rainbow roses'. They were delivered today and were only orange and pink and maybe 1 white one and they were wilted.”

Helpful Report

Posted 5 months ago

“I send flowers to my sister for her birthday and the bouquet looked nothing like the picture. There was added and way too much greenery, it was lob sided, it was throw together and so messy. I have made a complaint on their web page. I asked for a replacement of the flowers and was given a small $8 refund, this is a joke!”

Helpful Report

Posted 5 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 5 months ago

“I ordered flowers from From You Flowers to be delivered to my wife at her work for our 25th wedding anniversary. This was a really important day for us and I trusted them to do something simple but meaningful. The flowers were never delivered. They marked the order as “delivered,” but my wife never received anything. When I contacted customer service, all I got was the same copied response over and over saying the flowers were delivered, with no proof, no explanation, and no real effort to figure out what actually happened. Instead of fixing it or taking responsibility, they kept offering me a small percentage off my “next order” — first 10 percent, then 20 percent, then 30 percent. That is useless when they completely failed to deliver the order that actually mattered. After getting the runaround and realizing nothing was going to show up, I finally just asked for a refund. I never got flowers, never got a real answer, and had to fight just to not pay for something that was never delivered. This was not just a minor mistake. They ruined a milestone occasion that cannot be repeated, and the way they handled it made it even worse. When I looked up other reviews, I saw that a lot of people have had similar problems with this company. I would not recommend From You Flowers to anyone, especially for important events.”

Helpful Report

Posted 5 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 5 months ago

“I sent an Easter Lily ($74.00) and it arrived at my daughters house with no blooms and furthermore, the unopened blooms never opened. Thankfully they said they will refund my money.”

Helpful Report

Posted 6 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 6 months ago

“Flowers did not arrive at all even though I spoke with several people throughout the day. Would never recommend, would never use again and they are not reliable and not trustworthy. Do not use this business. They disappoint.”

Helpful Report

Posted 6 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 6 months ago

“Both arrangements were very small and not impressive at all! I paid extra for the Premium and that $ went out the window? One order got delivered on the wrong day when no one was home and left out by the street? I got a response that the correct flowers would be delivered but that never happened either? Overall a very disappointing experience with your company. I would like a professional arrangement be delivered to both parties as what was delivered was embarrassing. Scott Evans”

Helpful Report

Posted 6 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 6 months ago

“I have not received any customer service from this company. My order was not delivered in the date I chose. The person receiving them was going away. Returned and they were dead on the doorstep. I requested a refund and have not got one. I keep being hung up on when I call. The online chat says they will get back to me but don’t. I have also sent an email. What do I need to do. This is a joke.”

Helpful Report

Posted 6 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 6 months ago

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