Name: FromYouFlowers
Address: 143 Mill Rock Road East, Old Saybrook, Connecticut
Rating: 1.79

“Shipped a mini yellow rose plant in a makeshift box that was poorly constructed. The box arrived crushed and all the yellow roses were gone and the plant was crushed. I sent pictures of the box and plant, expecting them to send a replacement. Instead, they gave me a small refund. Very poor customer service. No understanding that sentiment doesn't have a price.”

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Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported.

Posted 2 months ago

“Terrible customer service. Order was supposed to be delivered next day, took over a week, customer service chat basically told me to f*ck off, absolutely horrible, DO NOT BUY!!!!”

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Posted 2 months ago

A supervisor contacted you regarding your experience. Our records show one order placed on August 19th with a delivery date of August 26th, which has not been changed.

Posted 2 months ago

“I spent $85 on flowers that arrived half dead and didn't look like the arrangement ordered. I feel very cheated and will never order from them again. I was so embarrassed when I saw the cheap flowers they sent.”

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Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“Actually disgusting how poorly my order went. Ordered flowers to be delivered on 8/11 and they were delivered to the wrong address. Customer service didn’t believe me and I asked for them to send me a picture of the confirmed delivery, which I didn’t receive. I called back a 1/2 hour later to ask for the email again and it was finally sent to me, and it was NOT my mom’s house. I was guaranteed that they would be delivered on 8/12, and given a refund of the same-day delivery fee and 20% off. I heard nothing from them on 8/12 and no flowers were delivered. I called to complain today 8/13 and was told that the florist refused to redeliver as they believed they had the right address, which they didn’t. I was offered an additional 10% off and redelivery today, but the whole situation was so poorly handled that I requested a full refund. In addition, when I looked at the flowers that were delivered, they looked nothing like what I ordered - very disappointing size and quantity of flowers for the price paid. Buyer beware - this company is scamming people.”

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Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“Never gets delivered on time even when I pay for expedited delivery. Ruins the special occasion every time. Giving a refund of 30% does nothing for the missed delivery. Terrible customer service as well. I’ve tried multiple times to use this company. Never again.”

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Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“Horrible customer service! Didn’t deliver what I ordered, even after I paid for early/ faster delivery. They didn’t inform me they couldn’t make the arrangement or deliver it until after I called them to ask where the delivery was. By then it was hours late. Terrible, terrible customer service. They could have called and asked me to pick something else that morning but they did nothing at all.”

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Posted 2 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 2 months ago

“Bedankt! Jouw review kan het verschil maken. From You Flowers Je review is in behandeling.Toon meer James Bond 0 reviews NL Worst experience possible I ordered a nice bouquet with my usual Paypal account. They claimed I was randomly selected for a validation procedure. I called them from Europe, gave all the information and eventually told me I could make a new order. Same thing happened. It turns out, their system does not accept Paypal if not connected to a bank account. Spent 2.5 hours calling from Europe before finding that out. 200 dollars in phone costs, no flowers. I asked them if they would compensate for making me call for so long because of THEIR misinformation and for refusing payment for odd reasons. But no, they couldn't do anything. So they refuse your money, demand you call them, give you wrong information and then when this costs you they will do nothing. Really worst customer experience I have had in years.”

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Posted 2 months ago

We truly value all feedback. This order was under review as we were unable to verify the billing information, and for the security of our customers, it could not be processed.

Posted 2 months ago

“Please do not trust them... The flowers were never sent out for delivery for a loved one's funeral service. The order was placed early to arrive one day prior to prevent issues... I am very disappointed in a FTD flower business who's one job, and a very important job, is to fill floral orders...and they failed.. Funerals are not a "do over"... P B D”

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Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“Terrible company!!!! Do not do business with these people I placed a order for my mom a couple days in advance pay the extra money to have it delivered on time and she never got her package and only refunded me the $5 what a joke”

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Posted 2 months ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 2 months ago

“Received flowers as a gift. They arrived I believe a day late and were smashed and browning. I sent photos and was told the purchaser needed to report. I didn’t want the sender to know what they sent wasn’t fresh. Why was that necessary. Despite multiple attempts, they did nothing. Don’t waste your money with them. There are plenty of other good flower services”

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Posted 2 months ago

A supervisor has contacted you and left a voicemail about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“I am writing to formally express my deep dissatisfaction with the floral arrangement I received. The product delivered was far from what was advertised and reflects a clear lack of care and quality: wilted flowers, leaves torn from trees, and an overall unacceptable presentation. I have trusted your service on multiple occasions, but this experience has been extremely disappointing and raises serious concerns about your commitment to customer satisfactio”

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Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“I ordered 3dozen thank you gift flowers and received fewer, and it doesn't even look like what I ordered. Pic the left what I ordered and the Right pic what she received.”

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Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“I ordered pretty in pink what was sent was an embarrassment the flowers look nothing like what I chose on the site very disappointed will never use this site again.”

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Posted 2 months ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 2 months ago

“I have never had an issue like this before. I paid for same day and expedited shipping. Was offered a refund for shipping only ($8 and some change) when they couldn't deliver as promised on the date of 7/25 before noon. The next promise they made was to deliver on 7/26 before 6pm still no flowers. This was for my parents 44th wedding anniversary and I ordered for my father to give them to my mother. So devastated to have over promised and under delivered. Update its 7/30 still no flowers and my parents aren't at the delivery address any longer. Called and had to negotiate for a full refund. Absolutely unsatisfied, if I could give 0 stars I would.”

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Posted 3 months ago

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Posted 3 months ago

“At first it arrived very late at the funeral. No one picked it up. So ordered another whish supoe to be at the house but it was delivered at the funeral instead. Very disappointed. My aunt will have to drive out to the funeral to pick up the rest of my orders.”

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Posted 3 months ago

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Posted 3 months ago

“I am very disappointed in the flower bouquet I ordered. It was not at all as pictured on your website, even after some of the blossoms opened a few days after delivery. This was a gift for my daughter-in-law in Washington state and I live in Minnesota, so I order online for delivery. I will likely not order from your company again.”

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Posted 3 months ago

Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Posted 3 months ago

“Nothing like the photo! I have ordered in the passed and had the same results”

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Posted 3 months ago

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Posted 3 months ago

“This was a terrible experience. I was sending flowers to my cousin for her 50th birthday and she never received them. They were delivered to the wrong address and left on the street in the hot sun, then a text was sent to her to show her and the flowers looked dead and im sure the chocolates were melted. Never again will I use your service and I was a long time customer.”

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Posted 3 months ago

Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Posted 3 months ago

“The flowers l picked out was colorful and the ones my friend received was not that. Full of greens but not much on flowers. This is the second time l used Fromyouflowers and l don't think l will use you again . . You need to check out the florist you give peoples orders to. SO DISAPPOINTED.........”

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Posted 3 months ago

Thank you for allowing us to assist you with your order. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 3 months ago

“I placed an order of flowers for my mother in the hospital, they were over 85 dollars for an arrangement I was told they were delivered and got 2 email confirmations, stating they were delivered I called the Hospital and checked with the front desk and also with my mothers nurse they never were delivered, customer service is hard to understand they do not speak fluent English and I emailed the company and they said our flowers would be delivered by 5 pm today and still no delivery has occurred according to the Hospital. I would never order from this company again”

Helpful Report

Posted 3 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 months ago

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