“I ordered 8 days in advance and still didn’t receive the flowers on time. Customer service was trying to make it right but definitely not with it. Please do not waste your time and money.
Lisa Wingfield”
“It looked like they took flowers from a former funeral or gravesite & pieced them together while blindfolded …. They must think you won’t see them … worst experience, pic is what I got vs what I ordered …”
“Horrible customer service
Flowers delayed 4 days for no reason (no weather issues) offered worthless $10 coupon, I already get a higher discount and I rarely order flowers, they offered a 20% discount of $8 that does not cover shipping - by the time they get there, they will be dead, and I have to call back again.
Will never use again. The agents were rude, and didn't understand this was the one way I could put a smile on my mom's face who was spending another birthday alone as a widow since I'm 9 hours away.”
“The flowers were never delivered. I called and they told me the church told them there was no funeral for this person after they told me the church didn’t exist either. Terrible service!! I should have called 1-800-FLOWERS. I never had problems with them.”
“False advertisement for expedited same day delivery, two times tried to order and did not fulfill order as advertise. Very dissatisfied. Will not use service again.”
“After I read all the review I chance my mind I was going to orden some flower for my mom all the review is was so bad sorry
I Will orden from another company”
“Flowers arrived wilted and dead, My friend spent good money on my Bday no doubt Expecting me to get a beautiful baguette instead I got Dead roses. 🙄😢 They are supposedly replacing with something more in season. On top of everything I'm trying to upload photos of dead flowers and they won't load 😒”
“DO NOT order from them. 1st - You will never receive them before noon if you pay extra and 2nd you will not receive anything that looks like what you ordered. They tried offering me 30% off, said no. Then free redelivery, no. Then 50%...NO. I could have purchased these from the grocery store for way cheaper. Never buying from them again.
below is what i ordered vs what i received.”
“I placed an order for same-day delivery, but it never arrived. I've been in contact with the company for 10 days, and there's still no resolution. I would NEVER recommend this company to anyone.”
“The only good thing about my order was the delivery speed. Though with speed comes a serious lack of quality. Regardless of what your fine print says about "whats shown on the website is not a true representation of your order", my order was underwhelming, stingy, and lacked any investment of care or quality.
You did provide a refund, but the refund was as lack luster as the flowers. Not to mention the math on the refund was off. The refund is enough to get better quality flowers from the nearby drug store, which I'll make sure to get a thank you from them to you on securing my business.
*To future customers* - shop elsewhere and save the hassle and your money.”
“I paid an additional fee for same day delivery, which never happened. I was reimbursed the $3 fee and they were delivered the following day. The flowers looked nothing like the advertised item. If I had read the reviews first, I would have never used this company.”
“What was ordered and paid for and what was received was pathetic. Embarrassing. The pretty pink flowers with a bow and rounded vase was ordered the other is what was received.”
“I ordered a dozen roses, with 1 day delivery. Not only was it late but it is the worst flower arrangement I’ve ever seen. A one year old could do better. The flowers are not open, there’s no greenery and the roses are half dead, and the recipient had to assemble the roses themselves. I will NEVER use you again. You all are horrible. I’ll be writing a review with this experience as well. TERRIBLE! *I would post a picture but the site just errors out*”
“I wish I could give this company 0 stars. I ordered a premium bouquet with 3 balloons that said happy birthday. First off, my order was late for my wife’s birthday, so there goes an invaluable moment for me. And second, when the order arrived, the bouquet was not a premium order. It was very small and looked to be only worth $30 from a grocery store. Third, balloons were missing and came at 6pm in the dark of winter. And fourth, the vase on the website showed a stand for the vase, that was missing as well. So all in all, I had a terrible experience with this company. Their customer service also kept closing the chat when the conversation was still going on for my dispute of the order. It’s like they knew they messed up and were afraid to handle an upset customer.”
“I paid for birthday flowers. Wife received the flowers late while she was leaving work. Looked nothing like the image on the web site. I would have been okay with something close.”
“TERRIBLE SERVICE. Made a delivery for a family after their loss of a son & brother. Promised next day delivery (ordered on a Sunday, promised for Monday). Wasn't delivered. Then was told it would be delivered Tuesday. Wasn't. Then told Wednesday. Wasn't. Talked to them on the phone and said if it's not guaranteed on Thursday (the day of the funeral), I want a refund. They guaranteed and also gave a free upgrade with apology noted. They called me at 4 30pm and told me it couldn't be delivered. Asked if it's okay to be delivered the following day (Friday) with the upgrade and apology note. I said absolutely not and they then stated they had to wait for approval to be refunded. ABSOLUTELY AWFUL!!! FOR A FUNERAL!!! WILL NEVER ORDER FROM THEM AGAIN.”
“Ordered 2 days prior, paid expedited shipping even to make sure arrangement would be there early. Didn’t deliver day of, emailed me at 5:30 that night to tell me they wouldn’t deliver until the next day. All that time I could’ve found a different company to get something that day.
Will never use or recommend this company again.”
“Ordered flowers for new baby on Monday to deliver on Tuesday, didn't deliver, released mother and baby on Wednesday. Went through hell to call and change delivery address because they didn't even get it there in the morning prior to discharge on Wednesday. They took flowers to deliver on Thursday and DID NOT leave the flowers because they said they would die in the cold. No call ahead, no warning and NO FLOWERS!!!! Now days after birth they still have NO FLOWERS that paid next day delivery!!! NEVER USING AGAIN!”
“horrible service! paid extra to have same day delivery and flowers were never delivered, even after they said they were. Email confirmation said they were delivered but nothing! Absolute worst flower company! DONT USE THIS PLACE. Use 1 800 Flowers instead!!!”
“Order flowers for my brother funeral and the flowers looks nothing like the picture it looked like a dog got a hold to them and rip them up was not definitely worth the money the picture was false advertisement never buy from them again. And don’t nobody else buy from them very unacceptable.”
