Name: FromYouFlowers
Address: 143 Mill Rock Road East, Old Saybrook, Connecticut
Rating: 2.05

“I have ordered from you in the past and not had much of an issue. The latest order 433953454 was really disappointing. I have attached photos of what I ordered versus what was delivered. When I sent a chat about this, I got a general response offering a refund of 20% and no explanation. I likely won’t be ordering again if this is how it is resolved. It’s concerns me as I have not had the recipient of the arrangements send me photos in the past.”

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Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 months ago

“The flowers were delivered in a box and had to be assembled by the recipient, which was not how it was advertised. The vase was also not the one I ordered, or even a similar substitute.”

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Posted 3 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 3 months ago

“2 of the roses without heads In one day, most look wilted.”

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Posted 3 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 3 months ago

“Very disappointed! No comparison between what was ordered and what was delivered. See photos of both! I ordered from them for years, and they used to be pretty similar, But lately, what you order looks like nothing you see on the website. Will be looking for a different store/ site for my future deliveries.”

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Posted 3 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 months ago

“The Christmas tree arraingment was badly damaged. It looked like a ball of plants instead of a christmas tree. I was very disapointed.”

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Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 months ago

“delivered on time but definately old flowers. wont last 2 more days ... just got them yesterday. bouquet was also not necessarily bright and sunny with colors. not styled. sad”

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Posted 3 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 months ago

“My last order was supposed to come before noon, but it arrived at 3/30 after my son and I were back from the cemetery. My order before that was about two weeks late. I don't recommend that anymore waste their money with you. Not at all reliable!!!”

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Posted 4 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 4 months ago

“The customized vase was missing words, so it didn’t make sense.”

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Posted 4 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 4 months ago

“Flowers were poorly arranged in a small vase the vase was to small for three dz roses flowers did not live long at all two days and they were done”

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Posted 4 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help

Posted 4 months ago

“I’m sorry to rate you 2 stars. When I found the lovely flower arrangement , it was perfect for our daughters birthday. Then you emailed me to say it wouldn’t be delivered until the day after. You further emailed me to say you couldn’t deliver that particular arrangement to the area where she lived. This was disappointing, but after several exchanges of emails, where you reassured me the flowers would be delivered on the chosen day and that she would receive a wonderful substitute, then I agreed to continue with this order. However when the flowers arrived, the arrangement was so totally different from what we had originally ordered. I am truly disappointed that you didn’t let me know from the start that we wouldn’t be able to have the original arrangement. It would have saved a lot of stress and disappointment.”

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Posted 4 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 4 months ago

“The reference image showed a succulent, which I liked, but it wasn't included in the arrangement I received. It doesn't look anything like what I expected.”

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Posted 4 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 4 months ago

“I bought the bouquet cause it was pictured as coming with a mug, there was no mug and instead it was just a balloon. Wouldn’t have spent that much if I knew the images are just possibilities. My sister enjoyed the flowers but I’ll prob just get from a local shop next time.”

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Posted 4 months ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 4 months ago

“Not as advertised and won’t order again.”

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Posted 4 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 4 months ago

“The flowers were left outside the destination apartment building with no notification of either the sender (me) or the recipient. Flowers sat for hours and could have easily been stolen. Found by recipient by chance when she happened to be leaving the building. I’ll use another florist next time”

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Posted 4 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 months ago

“I am saddened by the appearance of the arrangement that was sent when compared to what was requested. I intentionally ordered the mid tier arrangement as opposed to the standard option and had much better expectations.”

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Posted 4 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 months ago

“I'm surprised at how small the $49.99 bouquet is for my recent order. Much smaller than past orders in a similar price range. The worst form of shrinkflation yet.”

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Posted 4 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 4 months ago

“I am disappointed in the arrangement that I sent to my daughter. It didn't remotely resemble the picture that I chose it from and it didn't have nearly as many flowers as pictured. I'm not sure I will order from you again.”

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Posted 4 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 4 months ago

“Does not give real time updates. Never see when it’s out for delivery only that the order was received and delivered”

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Posted 4 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 months ago

“I sent flowers for Halloween and the driver left them at the front door, never rang the doorbell and 1/2 the flowers were dead by Monday morning. Very disappointed!”

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Posted 4 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 months ago

“I placed an order for a funeral spray to be delivered by 9:00a for a viewing with a 10:00a funeral to follow. Come 11:00a my flowers were NOT DELIVERED!! Upon calling to get an explanation, they said the florist didn’t open until 9:00a and they were out for delivery. THE FUNERAL WAS OVER! Had order changed to a bouquet to be delivered to the residence of a family member. Flowers were delivered late that afternoon. This was on a Monday, mind you, and Saturday, another bouquet was delivered to the home of the DECEASED! Unacceptable. Thank goodness for the neighbor calling to tell the daughter that her deceased mother had a delivery sitting on the doorstep. I DO NOT RECOMMEND THIS COMPANY”

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Posted 4 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 months ago

FromYouFlowers Reviews

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