Name: FromYouFlowers
Address: 143 Mill Rock Road East, Old Saybrook, Connecticut
Rating: 2.10

“Having ordered the deluxe version of a flower bouquet, I was expecting a much larger and gracious display. Very disappointed”

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Posted 4 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 4 months ago

“Although confirming they had my correct email address, I Never received email confirming my order and giving me an order number. I also never received email confirming delivery. I had to call them to get status of my order.”

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Posted 4 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 months ago

“Ordered same day delivery and the flowers didn’t show up until the next day. They looked nothing like the photo and the flowers used looked like leftovers they couldn’t sell and were already wilting.”

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Posted 4 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 months ago

“First first of all, came in a box with the flowers separate from the vase that I had to arrange. I purchased tulips and there were red and white. The red ones were already dying when they arrived, lasted about a day began to wilt and fall over. The white ones never bloomed at all. Quite honestly, it was a waste of money and I’m sure a disappointment for my wife on her birthday as well.”

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Posted 4 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 4 months ago

“Really disappointed about the presentation for the price! I won't be using you again, I'll go back to 1809flowers!”

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Posted 4 months ago

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Posted 4 months ago

“We loved the bouquet we sent for our grandmother's 90th birthday. It turned out beautiful. However, 4 of the 6 names were left off the card. That was very disappointing.”

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Posted 4 months ago

A supervisor has reached out to you to discuss your experience and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 4 months ago

“I’m posting two stars only because their customer service department got back to me so quickly. That’s the only reason. I don’t order flowers often but it was my adult best friend’s father who passed away suddenly, we’ve been best friends since 3rd grade and her father was dear to me also. The funeral was in a different state and I couldn’t be there so I decided to use this company for the first time. You’ll see the photo’s of what I ordered, versus what was sent on my behalf to the funeral home. This company misrepresented with the description pictures, and the difference was vast. I paid for the Premium Bright & Sunny Roses bouquet…Premium lists that 18 roses will be in the mix and as you can see there’s several different flowers in the bouquet to help fill it out and make it into a beautiful arrangement. You will see in the reality picture, of what was actually sent on my behalf that there doesn’t even look to be 18 roses and there’s DEFINITELY no other flowers in the bouquet to fill it out…it looks NOTHING like the company’s reference pictures. This is disappointing and I’m so embarrassed that I spent that amount of money while hoping it the arrangement would reflect it much better than this sloppy work. I’m embarrassed by the whole experience and disheartened. I did receive a return email quickly after emailing the company with pictures and a note detailing everything and the offered me a 16.00 discount and I thanked them but told them there was a big difference between that amount that they offered me back and the amount I actually spent, they then upped it to a total of 26 dollars back. On their website they say if you’re dissatisfied that they’ll give you 100% money back guarantee or they’ll give you a free flower arrangement to send to someone else, in hopes of doing a better job I’m assuming. I was offered NEITHER. Badly done From You Flowers…badly done.”

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Posted 4 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 4 months ago

“Flowers arrived a day early, when no one was home to receive them and were outside in the cold for 3 hours . Roses drooped over and petals started to fall shortly after being put in a vase. Would not recommend.”

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Posted 4 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 4 months ago

“I have ordered from you in the past and not had much of an issue. The latest order 433953454 was really disappointing. I have attached photos of what I ordered versus what was delivered. When I sent a chat about this, I got a general response offering a refund of 20% and no explanation. I likely won’t be ordering again if this is how it is resolved. It’s concerns me as I have not had the recipient of the arrangements send me photos in the past.”

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Posted 4 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 4 months ago

“The flowers were delivered in a box and had to be assembled by the recipient, which was not how it was advertised. The vase was also not the one I ordered, or even a similar substitute.”

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Posted 4 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 4 months ago

“2 of the roses without heads In one day, most look wilted.”

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Posted 5 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 5 months ago

“Very disappointed! No comparison between what was ordered and what was delivered. See photos of both! I ordered from them for years, and they used to be pretty similar, But lately, what you order looks like nothing you see on the website. Will be looking for a different store/ site for my future deliveries.”

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Posted 5 months ago

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Posted 5 months ago

“The Christmas tree arraingment was badly damaged. It looked like a ball of plants instead of a christmas tree. I was very disapointed.”

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Posted 5 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 5 months ago

“delivered on time but definately old flowers. wont last 2 more days ... just got them yesterday. bouquet was also not necessarily bright and sunny with colors. not styled. sad”

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Posted 5 months ago

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Posted 5 months ago

“My last order was supposed to come before noon, but it arrived at 3/30 after my son and I were back from the cemetery. My order before that was about two weeks late. I don't recommend that anymore waste their money with you. Not at all reliable!!!”

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Posted 5 months ago

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Posted 5 months ago

“The customized vase was missing words, so it didn’t make sense.”

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Posted 5 months ago

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Posted 5 months ago

“Flowers were poorly arranged in a small vase the vase was to small for three dz roses flowers did not live long at all two days and they were done”

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Posted 5 months ago

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Posted 5 months ago

“I’m sorry to rate you 2 stars. When I found the lovely flower arrangement , it was perfect for our daughters birthday. Then you emailed me to say it wouldn’t be delivered until the day after. You further emailed me to say you couldn’t deliver that particular arrangement to the area where she lived. This was disappointing, but after several exchanges of emails, where you reassured me the flowers would be delivered on the chosen day and that she would receive a wonderful substitute, then I agreed to continue with this order. However when the flowers arrived, the arrangement was so totally different from what we had originally ordered. I am truly disappointed that you didn’t let me know from the start that we wouldn’t be able to have the original arrangement. It would have saved a lot of stress and disappointment.”

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Posted 5 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 5 months ago

“The reference image showed a succulent, which I liked, but it wasn't included in the arrangement I received. It doesn't look anything like what I expected.”

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Posted 6 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 6 months ago

“I bought the bouquet cause it was pictured as coming with a mug, there was no mug and instead it was just a balloon. Wouldn’t have spent that much if I knew the images are just possibilities. My sister enjoyed the flowers but I’ll prob just get from a local shop next time.”

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Posted 6 months ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 6 months ago

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