Name: FromYouFlowers
Address: 143 Mill Rock Road East, Old Saybrook, Connecticut
Rating: 2.22

“Was very disappointed in the arrangement, it look like a mess thrown together, the balloon could have been inflated more, all in all I truly could not recommend any flowers from you”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We sincerely apologize that the arrangement and balloon did not meet your expectations. We appreciate you taking the time to share your concerns and allowing us the opportunity to address them. Your feedback is important to us, and we will use it to improve the quality and presentation of our products. Thank you for bringing this to our attention.

Posted 2 months ago

“Very poor customer service. Late delivery. Although nice Arrangement delivered did not look like arrangement ordered. This is not the first time this has happened.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We sincerely apologize that your order was delivered late and that the arrangement did not meet your expectations or closely resemble what was ordered. We appreciate you bringing these concerns to our attention and allowing us the opportunity to resolve the issue. Your feedback is valuable to us, and we will use it to improve our service and overall customer experience. Thank you for sharing your experience with us.

Posted 2 months ago

“Definitely overpaid for the quality of flowers that was received”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We sincerely apologize that the quality of the flowers received did not meet your expectations or reflect the value you anticipated. We understand how disappointing it can be when an arrangement falls short, especially for such an important purchase. A Supervisor reviewed the matter and contacted you directly to help address and resolve this issue.

Posted 2 months ago

“Flowers were lifeless and assembled poorly.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We sincerely apologize that the flowers arrived in a condition that did not meet your expectations. We understand how disappointing it is when a floral gift does not reflect the quality and presentation you anticipated. We appreciate you taking the time to share your experience, and thank you for allowing us the opportunity to resolve your concerns. Your feedback is valuable and helps us improve both our product quality and customer experience. We are grateful for the chance to make things right and appreciate your patience and understanding.

Posted 3 months ago

“My daughter thought the chocolate covered ladybug strawberries were just okay. They were refrigerated before eaten. I was deeply disappointed with the smiley face flower arrangement. I ordered the deluxe version, but instead she received a subpar arrangement with only 1 yellow rose instead of 3 yellow roses. Too many green leaves, and not enough other flowers!”

Helpful Report

Posted 3 months ago

We are truly sorry to hear that the chocolate-covered strawberries and the deluxe Smile Face flower arrangement did not meet your expectations. We understand your disappointment regarding the arrangement's appearance, including the number of roses and overall flower balance. A supervisor has reached out and left both a voicemail and an email in an effort to personally address your concerns and work toward a resolution. We value your feedback and hope to have the opportunity to make this right.

Posted 3 months ago

“THE FLOWE ARRIVED LOOKED NOTHING LIKE THE PICTURE I SELECTED. THE COLORS WERE OFF.”

Helpful Report

Posted 4 months ago

We’re very sorry the flowers did not match the picture and that the colors were different than expected. A supervisor has reached out and left a voicemail and email to address your concerns and work toward a resolution.

Posted 4 months ago

“The first delivery of my last order was unacceptable - dead and dying flowers. They had to be replaced. The replacement was prompt, but it was a bad first impression.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback with us—we truly appreciate it. We sincerely apologize that the initial delivery did not meet expectations due to the condition of the flowers. We value your feedback and appreciate you bringing this to our attention, as it allowed us the opportunity to resolve the issue promptly and continue improving our service.

Posted 4 months ago

“The flowers looked nothing like the picture.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback with us—we truly appreciate it. We sincerely apologize that the flowers did not match the picture you expected. We value your feedback and are grateful you brought this to our attention, as it gives us the opportunity to resolve the concern and continue improving our service.

Posted 4 months ago

“Did not deliver what was expected, Niece loves sunflowers, I ordered an arrangement specialized with sunflowers yet the arrangement was delivered without a single sunflower involved. I don't have the picture my niece sent anymore because it took over a week to get this survey. very disappointed. My father worked at a flower shop for over seven years so I know he did the best he could setting the arrangement up. take pride in your product. I didnt expect something being delivered from Fedex I thought it would have come from a local florest.”

Helpful Report

Posted 4 months ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize that the arrangement delivered did not include the sunflowers you requested and did not meet your expectations, especially for such a meaningful gift. We appreciate you bringing this to our attention, as it helps us improve our product accuracy, sourcing, and overall service experience.

Posted 4 months ago

“Horrible! even more Horrible customer service!!”

Helpful Report

Posted 6 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 6 months ago

“The arrangement looked much smaller than the picture.”

Helpful Report

Posted 6 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 6 months ago

“According to the recipient, the roses wilted extremely fast.”

Helpful Report

Posted 6 months ago

We appreciate your review and appreciate you taking the time.

Posted 6 months ago

“Sadly I was not thrilled with the flowers I ordered. I ordered a Premium bouquet for a friend and the picture she sent me with a thank you looked nothing like what I saw on your website… it was so much smaller. I was disappointed to say the least.”

Helpful Report

Posted 6 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 6 months ago

“The flowers I bought for my sister were on time, but the quality of flowers delivered was not good at all, theres was too many flowers that were already withered, it’s disappointing to spend good money on some flowers and get a low quality product.”

Helpful Report

Posted 6 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 6 months ago

“Paid for the highest price arrangements and definitely wasn't anything like the picture 😡”

Helpful Report

Posted 6 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 6 months ago

“Delivery snafu. Day late delivery,”

Helpful Report

Posted 6 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 6 months ago

“The flowere themselves, when they arrived, were lovely. But they were scheduled for delivery Saturday for a birthday. The delivery person left them in front of an industrial-looking wire fence heaven only knows where, not at the correct address. It took three phone calls, email exchanges, sending the photo of the flowers and considerable aggravation before a second arrangement was delivered to the correct address the following Monday.”

Helpful Report

Posted 6 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 6 months ago

“Was very disappointed”

Helpful Report

Posted 6 months ago

We appreciate your feedback and thank you for speaking with us today, which has enabled us to resolve this matter.

Posted 6 months ago

“Very disappointing. I ordered a Be Happy bouquet of yellow and white daisies and roses for a very sick friend in hospital. What I ordered was supposed to include a cheerful yellow vase with a happy smiley face. What she received was a very ordinary looking few daisies in a boring glass vase. See photos. It simply did not match the order. I overpaid for a poor quality bunch of flowers so I most certainly won't be using them again.”

Helpful Report

Posted 6 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 6 months ago

“The flowers were beautiful but I ordered 2 dozen (24) roses and she only received 18.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 7 months ago

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