“My order took longer than expected and I was sent email saying they were behind. I was offered a free Frost Buddy because of the delay which was great but I never received it.”
“Doesn't fit "ALL" cans as advertised... only fits American cans, went to a local beer shop and got several different beer to try from other countries none of them fit.”
“Would be a 5 out of 5 if the customer service would have at-least responded to my email and sent out the packaging in time. Bought a largish order with 4-5 day shipping. Well, here we are on day 6 and the package hasn't even left the original location/origin/factory. I placed this order knowing that one of the included universal buddies was intended as a gift for a close relatives birthday that was in 7 days, expecting for it be be here on time. It’s apparent now that it will not make it.
Recap:
-Placed over $150, 4-5 day shipping order for a package that was needed in 7 days. Didn’t make it.
-Emailed customer service and never got a response.
I deducted one star each for each of these. This is my third order with frost buddy and my largest. No other issues preceded this and the universal frost buddy is a solid product.”
“Doesn't seem to keep ice in a drink as long as people were claiming. Have been using my set up as a tumbler and while it will keep ice for a few hours it's not the half a day/full day that was advertised as being able to do.”
“My order was missing 2 items, I emailed the company same day that I received the order. Have not heard back from them. Was a little let down with the mystery box, as it didn't quite make the estimated value and was full of items that for the most part were on sale on the site and colors that have been out for a while. Was hooping for a better assortment of items and colors since this was the $400 VIP box.”
“Good product, but it was shipped almost a month after I ordered it. When you promise a 5-8 day ship date and you don’t answer emails wondering why the product I already paid for hasn’t even been sent yet. Not a good way to show that you care about customer service.”
“It took way too long for me to get my frost buddy’s and I had to keep emailing the company just to get a response that I had ordered 2of them. It took almost a month and a half to get my order.”
“This is the second time I’ve purchased from Frost Buddy. They look and work great, but shipping took a really long time, like weeks. I didn’t get the last Buddy I ordered in time for Father’s Day (it was a gift for my husband) and that was really disappointing.”
“The only way I can get the rubber lid to go completely down on the cup is to run warm water over it to stretch the rubber to secure it to fit my 16 oz Propel water bottle. Then the warm lid gets the water warm. I guess I can put it in the fridge to get it cold again. But if your not near a fridge or in a hurry you can't do that”
“Great product, but it took several weeks for them to be shipped and during that time I received 2 to 3 marketing emails a day from the company, I almost canceled my order!”
“needed some help with my order, emailed the company waited a few days with no reply, downloaded the app to use the chat option but received no reply, and now the window of opportunity has closed despite receiving one or more promo emails a day. very frustrating.”
“My previous Frost Buddies (40oz Sports Buddy)were better at keeping things cold.
This new one, the To Go Buddy I believe, just didn't live up to them and barely kept drinks with ice cold for a short time.”
“Only bought one product, but had no issues with the buying aspect from this company. Just the item didn't have any information on what the size is so I wasn't aware that it wouldn't fit me. Luckily it was only $20 with shipping, so I didn't waste much money.”
“Purchase this for a Father's Day gift and the estimated delivery would have made it on time. However, the Frost Buddy arrived 2 days beyond the last day of the date range expected to be delivered. The product did not arrive in time to give as a gift on Father's Day. Very disappointed.”
