“Nicole at Fruugo was incredible. I appreciate immensely her help in ensuring i received my full refund including shipping. Unfortunately Australias border force refused entry of my ordered pet food.”
“My query was dealt with by Nicole who was excellent. She liaised between me and the vendor to try to find a solution and when the solution from the vendor didn't work, arranged a refund. Thank you.”
“In these unprecedented times Frugo have been enormously helpful in making sure their market place delivers goods no matter what the difficulty. I found them prompt , and easy to contact to respond to locating my lost order, which has now arrived.
Thank you Frugo for being there.”
“I just want to talk about the customer service. They (Grace) intervened when the goods had not arrived in due time. Unfortunately the ones that arrived afterwards are not fitting.”
“I would like to say I got my order prity quick considering we are in a world crisis with the coronvirus , I did send an email regarding my order and I got a quick response so I would recommend this company to be safe Thankyou”
“Was disappointed that my order was turned away at the Australian Border but extremely happy that Fruugo refunded not only the cost of the product but also their shipping costs. Thank you.”
“There was an issue with my first order (it wasn't delivered) but customer service agents Emma and Kate resolved it within a couple of days.
Will shop with Fruugo in future.”
“I bought a costume for my daughter; the price was good - shipping price a little high but all in all a good and fair price. They kept the delivery agreement and we got the costume (also good quality) – until now very good experience. BUT then I got a letter from the tax authorities and had to pay for tax +administration.
I after that had a dialog with Fruugo regarding the tax, and very surprising the payed the tax +administration – with in my eyes say a lot about Fruugo, customer satisfaction comes first.”
“Easy process. Excellent customer service. I thought my package hadn’t arrived ( it was sitting at post office) It was followed up quickly.
Great shopping experience”
“I spoke with Grace in Customer Services after I realised I had made an error in ordering and her advice and assistance resolved the matter very quickly and to my entire satisfaction.”
