“Tack för all hjälp jag fick från er
Snabba svar och vänliga mejl. Jag är inte så data kunnig så det var till stor hjälp att ni kollade leveransdatumet
Och varan har kommit också
Vänliga hälsningar från mej Jörgen Larsson”
“I was well pleased with Fruugo. It was my first order with them and I was a bit nervous about the transaction, mostly because I thought the price was too good to be true. There was a delay in my delivery and when I contacted customer service, Kate responded to my inquiry within a matter of hours. It was through no fault of Fruugo or the vendor that my package was delayed. I will only say the delivery service began with the letter H. I would not hesitate to recommend Fruugo to friends and family. Once again,a big thank you to Kate and Grace.”
“Do not hesitate to contact fruugo customer service by email. You will get an answer soon. I was lucky to be replied by Edit, very professional and helpful. Thank you !”
“Hi! I asked a question about the status of my order, on facebook chat. I received the answer from Rhon, fairly quickly and correctly. I'm fully satisfied with the process and the information. Thank you so much!”
“After messaging Frugo about my missing order Rhon contacted me from customer care and was readily available to deal with my case enabling me to get a full refund.
Many thanks”
“I received my order of Imak gloves which I'm very pleased with. But, when ordering I didn't see any information regarding tax to pay on this item from the USA. Having notified Fruugo they have been very apologetic, and expedient, in sorting this matter for me.
I would highly recommend this company.”
“My order got lost in the mail, but Rhon handled this irate customer with great aplomb and skill. She arranged for a refund and turned a rather negative experience into a positive one. Thanks Rhon.”
“Hello,
I've emailed Fruugo and communicated with Rhon. She has been of great help to me and very swiftly arranged the change of the delivery address for my order. So thankful to her and all Fruugo team for all their efforts and consideration.
Stay safe everyone.
Kind regards,
Mozhdeh.”
“When I had a query, I had a very prompt response from Georgia from Fruugo. All correspondence was answered personally by Georgia and I was kept informed throughout. I have a qualification in Customer Service Excellence and cannot fault the service given by Georgia and Fruugo. Prompt, professional and thorough. Very happy with the result. Thank you”
“Goods received promptly and when returned it was a slightly confused process but one that Grace and Alex sorted exceptionally well, emailing informative replies in good time.
thanks - refund received now :)”
