“From my first contact with Emma, I was confident my request was being dealt with and in good hands. Promptly after my call Emma was finished I received an e-mail from Emma explaining again her next course of actions. Within 48 from the top of my head I received another e-mail with tracking info. Today the package was here. All dealt with within 4 days from first contact with Emma, bearing in mind this was an international order! Well done Emma!”
“I queried a charge of VAT on a product that was imported. I expected Frugo to refer me to some smallprint that proved I was wrong. Instead they were wonderfully helpful and refunded my VAT charge.
Thank you”
“I have to say that Ms Georgia Was very helpful and professional... That was a pleasure to talk with her I recommend this lovely lady for all enquiries”
“Georgia handled my inquiry promptly and professionally. She was on top of everything and made sure my delivery had arrived and I was happy! Thanks again!!”
“Ma commande n'était pas arrivée dans les délais annoncés mais j'ai contacté le service client qui a tout fait pour que je la reçoive.
Je suis très satisfaite!”
“I want to thank Emma for very professional and fast customer care service . Iam really suprised with her understanding of my situation , one of the best services ive ever had in online shopping web page. Emma was very helpful, kind and fast- really amazing. Thank you!!!”
“I had a problem with a customs charge that was applied to my delivery but was contacted by Georgia who swiftly looked into the problem and resolved it to my satisfaction which was very impressive. Very happy with Georgia and the Fruugo customer service.”
